Printer won't print in black and white

I have a Deskjet 932C printer and a Windows 7 Optg. System. I installed a new black and white cartridge but the sheet is blank when I set the printer for B&W. When I set it for color I get monotone blue. Any suggestions?

Hi there rbm940,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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This question was solved.
View Solution.

Hi Cheticamp,
From the control panrl go to Devices and Printers.
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Say thanks by clicking the Kudos thumb up in the post.
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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View Solution.

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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Printer won't print in black and white

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