Printer won't print text documents

My HP 4300 series all in one printer prints images but won't print text from word processor documents. If I print a test page it will only print the image part but none of the text will appear. Blank pages are printed when I attempt to print text from a word processor however images are printed perfectly from web pages etc. Any help would be greatly appreciated so that I can have full functionality of my printer again.

Hello
See if the link will help you with the printing issues.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00613428&cc=uk&lc=en&dlc=en&product=1138342&tmp...
Thanks
Laura
Although I am an HP employee, I am speaking for myself and not for HP.

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This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
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Please print a Self - Test report.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01448018&cc=us&dlc=en&lc=en&product=3204785&tmp...
Can you see any of the colors as appear on the report sample?
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This question was solved.
View Solution.

Do you have HP software installed (in your Applications folder)? If so and you got it from the printer CD, let's get rid of it:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall
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Click Continue and let it finish
Now, run a Software Update.
Next, remove and re-install the printer in System Preferences, Print & Fax.
You do not need the software now since Snow Leopard has both print & scan drivers built-in. Scan from Preview or Image Capture apps. Scanning from the front panel of the printer does not yet work.
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This article should help resolve your blank pages:
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Say "Thanks" by clicking the Kudos Star in the post that helped you.
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If your problem is solved please click the "Accept as Solution" button ------------V
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@ti_Sh
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Because the Semi-Full Reset failed to resolve this issue I would have to recommend that you contact our Technical Support queue by phone to explore additional options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
It has been a pleasure working with you. I wish you luck going forward with this!
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X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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If you have the latest update and the issue remains, call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
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