Printer won't recognize custom size paper

i have a Photosmart Premium C309g that was working fine up until recently. it will not recognize a custom sheet paper that is 3.75" x 9.00. i was able to print 50 wedding invitations for my daughter and when i had to print 25 more the printer does not recognize the paper, i keep getting an error that reads out of paper. if i put a full sheet in the printer it will print. i have also had this issue with trying to print response cards that are 4.00 x 3.75". I have reloaded the HP drivers for this printer, i have bought a new Windows office program and still nothing works. Any ideas would be helpful.

Welcome to the forum! Check out this document which goes in-depth on troubleshooting paper feeding issues: 'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper
Best of luck!
-SeanS
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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper. I would like to have a custom size to work with a card making program.

Can you help me out?
I have an HP Officejet Pro 8600 N911a
When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
I am running OS X Yosemite 10.10.
My printer's firmware is "up to date" as of 28-Aug-2014.
This is what I did:
1. Open System Preferences from the Apple menu.
2. Click on the Printers & Scanners icon.
3. Click on the + sign under the list of printers to add a printer
4. Click on IP
5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
6. Ignore Protocol field (default is Line Printer Daemon - LPD)
7. Ignore Queue field (default is blank for default queue)
8. Ignore Name field (default is IP address)
9. Ignore Location field (default is blank)
10. Under the Use dropdown menu, I select "Select Software"
11. HP Deskjet 9800 is not an option.
I searched for 9800, but there is no HP printer with that number in the options.
I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
Selected File > Page Setup from menu
Under the Paper Size drop down menu, I selected manage custom size.
- Click + to add a paper size
- Enter "2.75" in width and "6 in" height in the paper size fields.
- Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
- Double-clicked Untiled in the custom size list and rename the size as Receipt
- Click OK to return to the Page Setup dialog box
Under Settings: Page Attributes:
- Format for "HP Officejet Pro 8600"
- Paper size: Receipt
- Orientation: "tall/portrait"
- Scale: 100%
- Click OK
Select Format > Document and set all page margins to 0.25"
Thank you.

Hp 4300 all-in-one won't recognize that the paper tray is full; says "no paper" and won't print.

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Hey GenaT,
I totally understand your frustration of not being able to print to wirelessly to your PS 6520. Please take a look at this document and follow the steps listed below whichever MAC OS X you are currently running: No response from printer.
I hope this helps, let me know if you require more assistance.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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How do I print more than one custom-size photo on a page in PSE 10?

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In Editor:
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//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

Printing custom size paper

I'm trying to print (via mailmerge from MS Word) name badge stock that is 4" wide and 14" long. When I try to print a file of 12 sheets, the printer takes about a minute between sheets. I've tried to find out why it won't print consecutively and the closest relevant info I've found is that there is some default in the printer causing it to go through some type of recycle. I've entered the custom paper size in the Word paper settings, but this does not solve the problem. I had an older HP laserprinter that worked find cranking out these quickly, but it died. Any ideas how to solve this?

Hi,
Unfortunately the driver that comes with the Officejet 8600 does not have the customer option. Try the workaround I listed below. This is how I was able to print on custom size media on my Officejet 8600. This is not a supported workaround but I do know that it works at least for my unit.
Download the Photosmart C310a software package using the link below
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&product=4231205
Double click the downloaded file and follow the onscreen instructions until you see the window where it is asking you how you want to connect your printer to the computer
Select “Direct Connection using USB” and then Click Next
Place a checkmark on the option “If you were unable to connect…” and then click Next. Follow the on screen instructions to complete the install.
Set your printer drivers to use the C310a driver by following the steps below
Click Start (or Windows Orb) and then Click Control Panel
Click Devices and Printers and then right click on your printer’s icon
Click on Printer Properties and then Click on the Advanced tab
On the drop down menu for Driver, select the Photosmart C310a from the list
Click Apply and then Ok.
Print from your software application
Open the document or photo you would like to print
Click File and then Print (these steps depends on the software you are using)
Click Properties, Click the Features tab, Click the drop down box for Paper size and then Click custom
Enter the dimensions of the media you would like to use. Enter a name for this custom media and then click the Save button. Click OK to continue
Continue to print the photo or document
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

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Hi there wasn't an option to set the default printer to pdf where would I do this?
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I just purchased a HP Photosmart 7515 and I am trying to print on a paper 5 x 6.5 inches. I am doing this document in Word and I have the page set up in word correctly, but when I go to print the printer acts as if I have paper that is letter size (8.5 x 11in). When I go into the printer's properties and try to choose the paper size I get a drop down menu of several sizes, but not an option to do a custom size. Is it even possible to print on a custom sized paper or do I need to return the printer? If you know how to do it please let me know. Thank you.

Hi,
I afraid the printer does not support using a custom paper sizes.
An alternative driver as the C310 is likely to fail as a such is not supported by the firmware.
You may find the printer specification below, as you may see any custom media size paper is not listed as supported within the Paper-handling specifications, I afraid a such is not supported for your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03312222&tmp_track_link=ot_faqs/top_issues/en_u...
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi,
I afraid the printer does not support using a custom paper sizes.
An alternative driver as the C310 is likely to fail as a such is not supported by the firmware.
You may find the printer specification below, as you may see any custom media size paper is not listed as supported within the Paper-handling specifications, I afraid a such is not supported for your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03312222&tmp_track_link=ot_faqs/top_issues/en_u...
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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So just to save ppls time, this is what I am doing when I print:
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3. I set the paper size to 8.9 by 12.7cm (see note 1)
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Note
I have managed to print borderless photo images with this printer using the supplied photo paper that came with the printer. I don't think i have been able to do it since moving to this new size but I may be wrong...
Note 1
When I am setting the size in Preview, I can specify the "Non-Printable Areas". I set these to zero, though I note that the 'canon mp640 series' presets are the exact measurements that is the area that does not get printed.
Note 2
In case it has a bearing on the problem, the printer I am using is a Canon MP640.

I have had some more trials to print without boarders. This time, it was inside of iPhoto. I had made a greeting card and wanted to print to a custom size. but without the ability to select the size as a boarder less size, I was unable to print directly. So instead, I had to save as a pdf > save pdf to iPhoto and then print the image as a photo (instead of a card).

How do I do a custom size paper?

I am trying to print my wedding invitations on paper that is 10x6.5 and keep getting an error message from the printer that the paper does not match the selected size. The size I need is not an option and there is not an option for a custom size. Is there any way to create a custom size? I already purchased all of my stationary. Thanks!

There is a workaround.
Install an alternate driver by going to this post, How to Assign Alternate Print Drivers in Different Versions of Windows.
Once that is installed you can do a custom print size, Create Custom Paper Sizes.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Custom Size Paper - Last Resort

I'm using a Mac G4 PowerPC with OS X10.04 with an Epson Stylus Photo 2000P.
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Hi - I'm not sure which printer you have or which application you're printing from, but your printer likely has a custom paper size setting. In whatever application you're printing from, go into Print, select your printer and then choose Properties. Depending on your printer, there will likely be an option for a customer paper size, where you can specify the size. You might also go into Page Setup in your application and see if there is a customer paper size option in there as well.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Custom size paper

I am trying to print ( greeting card blanks) measuring about 20 x 21 cm ( say 8 inches nearly square) - its a standard size for tall narrow - or long not very high - cards, after the blank has been folded along the pre-scored line. But there is no preset for this size, and I can't find how to over-ride the presets - maybe this is impossible, but that seems unlikely.
If I try to print using the 8 inch x 10 inch setting, the error message comes up about the paper being too small.
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Hi - I'm not sure which printer you have or which application you're printing from, but your printer likely has a custom paper size setting. In whatever application you're printing from, go into Print, select your printer and then choose Properties. Depending on your printer, there will likely be an option for a customer paper size, where you can specify the size. You might also go into Page Setup in your application and see if there is a customer paper size option in there as well.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Printer won't recognize new cartridge

My printer (All-in-one, 1200 series) won't recognize a new cartridge.
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I put in the empty cartridge, and it prints, but nothing comes out as it is empty.
Today, I called HP tech support, and they told me my printer was old and that I need to buy a new one!!!!!
Some help!
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Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
The second document is 'The Print Cartridge Detected is the Wrong Type'. Again some of the steps you will have already completed, please complete the steps that you haven't.
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Looking forward to your reply.
I worked on behalf of HP

Printer won't recognize custom size paper

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