Printer won't recognize new cartridge

My printer (All-in-one, 1200 series) won't recognize a new cartridge.
When the present one ran out of ink, I purchased a brand new Hp cartridge. When I installed it, it says E (error) and won't do anything. Thinking there was something wrong with this crtridge, I purchased another one....same thing.
I put in the empty cartridge, and it prints, but nothing comes out as it is empty.
Today, I called HP tech support, and they told me my printer was old and that I need to buy a new one!!!!!
Some help!
I didn't have any refill black ink, but I do have colored. I put blue ink in the empty black cartridge, and it is printing again beautifully.
Can anyone tell me why the printer won't print with the brand new cartridges????

Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
The second document is 'The Print Cartridge Detected is the Wrong Type'. Again some of the steps you will have already completed, please complete the steps that you haven't.
If you are still having the same issue after this, please let me know if the error has changed, and what lights are blinking on the printer.
Looking forward to your reply.
I worked on behalf of HP

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Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
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This question was solved.
View Solution.

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. It is not possible to mix cartridges from different regions.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printer won't recognize new cartridge

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