Printer won't scale to paper size

I have a HP Photosmart C6270.
Recently I did a clean install on my computer and also reinstalled the printer as a network printer (instead of previously directly through USB.) I also updated all HP software.
Regularly I receive PDF docs, some of which are formatted on pages bigger than I can print (A4 is the standard I use) BUT despite selecting "Scale to paper size", the printer app (and subsequently the physical print), ignore this instruction and the document remains too big.
Can anyone help?
Cheer
Dins

Hi @hazelbethe
I believe if you remove the paper tray and reinstall it, the sensor will reset. If the issue persists, complete the steps in the following document; 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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''As I sit here shaking my head after composing this reply, wondering why the issues I had back in 2002 with printing from Firefox / Firebird / Phoenix haven't been corrected in the last 14 years.''
''I do like "old stuff", and have a vehicle sitting my driveway that rolled out of the showroom 30 years ago come October 1 - a 35th birthday present I purchased for myself. [85 Corolla GTS TwinCam coupe - aka Sprinter in GTA] But as far as computer software, I prefer it to be compatible with hardware made in this century.''

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Standard paper size in this country is A4, not Letter. The desktop printer was created manually on a Windows XP system following the instructions in document cpsid_86984. MS Word was then used to print a Word document to the virtual printer. Paper Size in Word's Page Setup was correctly set to A4. However the resultant PDF file was Letter size, causing the top of each page to be truncated.
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Thank you, Rebecca.
The plot thickens a little, given that it was the same unaltered Word document that first created a letter-size PDF, but correctly created an A4-size PDF after the driver was changed from the HP Color Laser PS to a Xerox Phaser. I thought that the answer may lie in your comment that "it'll get complicated if there is a particular driver selected in the process of manually installing the PDF desktop printer". But that HP driver was not (consciously) selected - it became part of the printer definition when the manual install instructions were followed.
However I haven't yet had a chance to try a different XP system, and given that you haven't been able to reproduce the issue (thank you for trying), I will assume for the time being that it might have been a spurious problem that won't recur. I'll take your point about using the installer, though when the opportunity arises I might try to satisfy my cursed curiosity by experimenting further with the manual install. If I come up with anything of interest, I'll post again.

Printer won't scale to paper size

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