Printer won't work with either computer on the wireless network

Yesterday I went to the HP website and downloaded the rcommended drivers associated with my Win 7 computer and Officejet 7310 printer.  Ever since I can't print at all.  My other laptop connected to the network (Win Vista) won't print either.  My computer indicates that my printer is offline.  How do I get these devices talking to one another again
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View Solution.

Download and run this diagnostic, it should tell us what is going on.
The IP address looks right for the printer.  The DNS server and gateway (router IP address) are often the same at x.x.x.1
I suspect a firewall issue, but let's see what the diagnostic tells us.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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