Printer wont connect to computer properly

Have recently purchased HP Envy 4507 is connected to the network but will not print all trhe time. will print one day and then decides not to the next. what can we do to prevent this?
thanks

Hi @gemmawestlake
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, choose the appropriate link below to ensure the printer has the latest firmware update.
Choose this link if you have a 32bit operating system: HPCOM_HP_ENVY_4500_series_x86_000_003.exe
Choose this link if you have a 64bit operating system: HPCOM_HP_ENVY_4500_series_x64_000_003.exe
Is the Windows Version on My Computer 32-bit or 64-bit?
This Firmware update improves and fixes the following issues:
Enabled Scheduled Delivery/Printables
Improves Connectivity reliability of your device
Fixes miscellaneous minor defects
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Message was edited by: Fru5strum

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Printer wont connect to computer properly

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