Printerhead is stuck in right position

This morning my printer gave the 0x61011bea message (paperjam); after checking the entire machine I didn't find any paper left in the printer. The only thing I can't check is if there is any paper left in the printerhead because the printerhead is stuck in its starting position. Even after using considerable force, it will not move to the centre position. Even after resetting the printer and cut off the power, it will not move. Can some one give me some suggestions how to handdle? Because the printer is already 4 years in use, I will not let it be repaired because of the costs. yours scincerely, Bouke

Hi , Welcome to the HP Support Forums! I see that you're carriage is stuck in the right position on your HP Officejet 6500A Printer. I will certainly do my best to help you. From what you're describing, it sounds like the carriage is not moving correctly, this guide will help you determine if you have a hardware issue. I would try the steps within this guide, A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series. NOTE: If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution. Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps! Good Luck!

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Hi,
It may be possible to move the carriage if you turn off the printer. Unplug the printer and open the printer lid. See if you can move the carriage by hand. If this is possible move the carriage to the centre. Check to see that the is nothing blocking the movment of the carriage - e.g. some pieces of paper.
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Printerhead is stuck in right position

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