PrinterSpooler service (update?) causes problems

Just to inform you.
I have a Delphi application running on a number of systems; the application accesses files on another system - quite heavily since it contains a propriaty database system - and contains it's own authentication and authorization methods - not linked to Windows
in any way.
There are any customers running the same application in a similar environment - without a problem. Except for one, that encountered a weird problem since halway October 2013 - using the same credentials to start the application (not recommended but that's
the way they work).
Assume two Windows users: A (added before mid October) and B (added after mid October). Both can start the application. Where user A has no problems at all, user B encounters a complete hang of the application at some point, and is unable to stop the application
in a normal fashion. No message at all, just that the application does no longer response. No 'hidden' screens that require a response...
If User A switches to User B (Start->logoff -> Switch User) he can still use the application. If user B switches to user A the same way, he cannot: it seems something within Windows that is loaded or initiated on first login, is still active. even
after SwitchUser.
The system administrator has done some investigation and found that when he removed the PrinterSpool service, the problem was gone. The service was installed on Ocober 9th.
(I am not the administartor, nor do I have insight in the Windows internals; and I have no access to the customer's environment for control (though I did have the ability to do some checking), so I cannot give more information on the issue. However. my concern
is the reliability and security of the system, which (IMHO) is compromised with these types of problems)

Hi,
Before going further, we should confirm the current issue first. Please let me know if the two users logon to two different machines when using the application. If only one machine has this
problem, I suspect that the cause of the issue is the machine itself. In addition, please also let me know if the PrinterSpool service is running on the normal machine. Have you checked if there is any error logged in event logs on the problematic machine?
Here is an article as reference, hope it helps.
Basic Debugging of an Application Crash
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Best Regards,
Andy Qi
Andy Qi
TechNet Community Support

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