Printhead issues with HP Officejet Pro X476dw MFP

I have a HP Officejet Pro X476dw MFP at my home office that I use for when I work from home. The printer was purchased about 8 months ago but get very little usage as its just used by me a couple of days a week at most when I stay home and work. I freezes once in a while like I seen other people complain about but today a whole section of the printheads stopped working completely, there are no streak just a white stripe going down all my documents. I tried cleaning the print heads and then it gave me an error telling me to restart the printer. I did and re ran the printhead cleaning utility. It finished the second time but when the report page printed out it was still the same. I think that the print head on that part of the paper migh have just died. This is really annoying since my last HP Printer was still going strong about 10 years after I purchased it and this one that I paid top dollar in comparison to my other options is pretty much useless after exactly only 2016 printed pages, I just replaced the first black cartridge last week. Has this happened to any body else, is there a way to fix it? The image below is the printout i got after the printhead cleaning showing the write stripe I get on every document I print or copy.

Printhead bar faulty.,Remove back cover, refix print head bar flex cables & try for luck...submit in HP authorised service center for print head bar replacement..

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Cannot scan or copy with HP OfficeJet Pro X476dw MFP

I purchased an HP OfficeJet Pro X476dw MFP a few months ago. For about 1 month, everything was going great. Now I cannot scan or copy (although printing from various computers on my home network still works just fine). Whenever I try to scan (to either a computer on the network or to a memory stick) or a simple copy, the "magic wheel" just keeps spinning and there is a red x on the lower right of the control panel. Any suggestions? Calling the HP support desk has been absolutely worthless. I get put on hold, get transferred 3-5 times, and I literally cannot understand the people I am talking to.

Hi,
I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...
Thanks.
I worked on behalf of HP.

HP Officejet Pro X476dw MFP switches itself on

My Officejet Pro X476dw MFP just switched itself on. It has been off for a few days; not sleeping, off. I waited for it to do something, but it did nothing. So I started the HP Utility to check whether the settings that govern sleeping and turning off and on had been changed. They hadn't. A few minutes later the printer seemed to be preparing to print something. It displayed a message, "Preparing n ...", where n counteed down to zero, and then the paper door opened but nothing came out.
Is this expected behavior? The printer's firmware is up-to-date. It is running in a Mac environment, connected wirelessly to an Apple Airport Extreme Base Station with a fixed IP address. Two MacBook Pro's running OS X 10.9.5 and an iPad 3 and an iPhone 4S running iOS 8.3 are also connected wireless to the AEBS.
Thanks,
Richard

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

Officejet Pro X476dw MFP not reachable

Hi,
out of the blue my Officejet Pro X476dw MFP turned 'not reachable' from my MacBook. Device is still connected to my Wifi network, no changes there since last use. I can print ok from my iPhone. I turned the device off and on again - no success. I turned the MacBook off and on again - same. I reconfiguered Wifi connection at device - same. I deleted printer from MacBook and tried to re-add but installation program couldn't find device. I tried to connect manually using IP address that was shown on device - 'device not reachable'.
I am running out of ideas, appreciate any help!
Thank you!
Maik.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Officejet Pro x476dw MFP

Our Officejet Pro x476dw MFP leaves a line on copied and scanned documents when we place the originals in the feeder. If we copy or scan from the glass, no lines appear on the copies or scanned documents. We have cleaned the glass numerous times. Does not seem to make a difference.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

HP Officejet Pro X476dw MFP Wireless Connection Lost

Setup
HP Officejet Pro X476dw MFP (hereafter MFP) connected wirelessly to Apple Airport Extreme Base Station (AEBS). Two MacBook Pros (MBP) also connected wirelessly to AEBS. MFP has been assigned a fixed IP address which has been removed from the AEBS's DHCP range.
Problem
Sometimes (but not always) when attempting to print while the MFP is sleeping (but blue wireless light is still on) MFP is not visible to the Macs and therefore they cannot print to it. The HP Utility also fails to find the printer, displaying only the information that seems to be stored in Bonjour. Once, after an attempt to print resulted in the printer not being found, I tried to turn the MFP off. Until I canceled the print operation it wouldn't turn off.
I used to have an HP Officejet 6500 with wireless and can recall neither having to assign it a fixed IP address nor experiencing these problems.
Any thoughts? Do I have a problem that Bonjour and IP are both on? Is the MFP failing to respond to a wakeup signal from the AEBS?

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Hp officejet pro x476dw MFP - making awful noises

We purchased a hp officejet pro x476dw printer after alot of research and lengthy discussions with HP Canada to determine the best printer which would meet our needs. We purchased it Oct 2014 and it quite working April 2015. We had not purchased the extended warranty. The printer makes an awful noise and then freezes and will not allow a restart. We are unable to get it to power off using the on/off button and must then just unplug it. After letting it sit for a period of time to "empty it's memory" we plug it back in and let it do its restart, which takes a very long time. Then it recognizes it was not shutdown correctly and gives us a warning message. What we have noticed is sometimes the print tray with the ink cartridges seems to get stuck mid position and no matter what we do it will not move. Then there are times we cannot get the ink cartridges to engage - they remain in the ejected position. Even if we take them all out and reinsert them there is no guarentee that this problem will not reoccur. If we bypass paper tray 2 and use tray 1 (the manual bypass) we can get it to print sometimes but the print quality is absolutely unreadable. And this is after we have completed numerous cleaning cycles. I have a 4 sec video clip of the noise. It sounds like gears grinding. Can anyone please offer some insight? SincerelyAl3201

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Printing Envelopes Issue with HP Officejet Pro 8600

I have recently purchased the HP Officejet Pro 8600. I am upgrading from the Photosmart series. I use Windows 7 64bit operating system. I have no error messages
When I print a #10 envelope, the return address in the top left is partially cut off. I can't seem to adjust the margins to allow for the return address to print.
Additionally I would like to "save" some custom envelope sizes to accommodate my personal greeting card envelopes. My other printer allowed for more paper sizes than this one does.
Can anyone offer any suggestions with either of these issues?
Darrell

Hi there dlfant,
Check out the post here from Travis_C. He has some steps for installing other printer drivers that should give the functionality you are looking for and hopefully address the envelope issue you are experiencing. Give his steps a shot and let us know if it works out for you.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Scan issues with HP Officejet Pro 8600 that worked fine!Now, I have a problem----is it Dropbox?

Never had a problem, but now when I scan, and it goes straight to My Documents, when I go to open it, it's been replaced by an old picture. Every one of my darn documents has that old picture and I can 't find any of my documents. Please help. I do not have it hardwired in. I have reset the printer and my laptop, but this started a few months ago and I think it has to do with Drop box. I don't know what else to do.

Hi @joann2164
Welcome to the HP Support Forums. From your post, I understand that you are trying to scan to DropBox using one of the apps found on the front panel of your Officejet Pro 8600 printer.
For this issue, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Driver Issues with HP Officejet Pro 8600 and Windows 8

I have to reinstall the printer driver for my HP Office Jet Pro 8600 wireless printer each time I power up my laptop. I do not have any issues with this printer when using my PCs and my antroid tablet. Once the driver is reinstalled I can print my documents however it becomes "offline" whenever I log off and then log back onto my laptop.

Hello there! Welcome to the forums @Shrn
I read your post about how your printer will disconnect and show offline on your laptop, each time the computer is restarted. As this only happens on your laptop, the problem could be with a firewall running on your computer.
I would suggest checking your firewall settings and ensure you're allowing the printer to connect within the firewall.
This link may help: How to Edit Firewall Settings
You could also try running the Print and Scan Doctor when you restart your computer to see if this tool will pick up the printer on the network and connect it to your computer again.
Another option, would be to try a Clean Boot, which will turn off all Start Up Programs on your laptop to see if another program could be blocking the printer from connecting to it during a restart. Make sure to go back and enable the programs again after you have tested this out.
Let me know your findings and what happens!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Ink/Cartridge issue with my OfficeJet Pro 8500A Plus

My OfficeJet Pro 8500A Plus has been drinking color ink. We rarely print color, as we purchased this unit for its fax/copy capabilities (almost all B&W). Upon recent replacement of the Cyan and Yellow cartridges, the system refuses to operate. The status on the Cyan cartridge has a question mark "?" and reads empty. This is a brand new cartridge. Upon pulling the cartridge, it clearly has ink in it. There seems to be a lot of ink build up in the port where the cartridge connects to the printer.
The Yellow cartridge status reads empty with an exclamation point "!". This is also a new cartridge. No sign of leakage, when I pulled the cartridge to examine.
What do I need to do to "fix" this situation, as I need the unit to be operational to receive faxes. If the unit is beyond (my) repair, can you suggest a replacement printer that uses the 940 series of ink cartridges, as I have a small stockpile of them.
Thanks and Kind Regards,
Steve

I have the same problem! The 8500A Plus (A910g) won't print after I replaced with a new magenta cartridge. I get the following message "replace the following depleted ink cartridge to resume printing." I bought another HP cartridge from best buy and got the same message. I then took all the cartridges out and noticed at the base of the cartridges slots that it was a pool of redish pinkage ink in all cartridge slots. It is like the magenta ink port is wide open and depleting the ink within seconds. What is going on here, a defect in the printer?

Iphone e print/air print issues with HP Officejet Pro 8500 Premier All-in-One A909n

I downloaded the 4.2 upgrade for iphone thinking I would be able to print from my HP Officejet Pro 8500 Premier All-In-One A909n. I have upgraded the HP firmware. I have turned my printer on and off. I get an error message that says "No printer found." I am not able to contact HP due to my warranty being expired--even though I bought the extended warranty from the store. Please help. Thanks!

This printer is listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01619067&lc=en&dlc=en&cc=us&product=3857218#N46...
has offering eprint. However, some community messages say that it does not work.
I have not been able to get an email address set up for the printer, or to figure out whether or not it is web services enabled.
It does not have the icon on the touch screen that is shown in the hp instructions.
Any clues out there?

OS 10.10 Yosemite and Officejet Pro X476dw MFP

After upgrading to OS 10.10 yosemite my scan to network folder no longer works but instead returns error message:
Incorrect credentials. Check your username/password and try again.
Username and password are correct. IP address and folder path are correct. Have re-started, re-entered username and password, etc. to no avail.
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Is there a driver available for 10.10 somewhere else?
Is there a work-around meanwhile if not?
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Thanks

I am having the same problem. I did the download of HP-Officejet-Pro-X476_X576-MFP_v12.34.0.dmg and ran the installer, but I still am getting the Incorrect credentials. message.
Your help is greatly apprciated.
Thanks
Gary

Hp Officejet Pro X476dw MFP document feeder says there is a jam and there is no paper

the document feeder is clear but screen says there is a jam. cannot clear it out.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Can't scan to 1 Mac in the office with HP OfficeJet Pro X576dw MFP

Hi, We recently moved offices, and after getting to the new location all computers have been able to connect to the Network printer in the office for printing and scanning. We have both PC and Macs in the office and all are working fine. One of the Mac computers is able to print, but none of the scan options are available. Running Mac OS 10.10.4, have run all the Mac updates and have deleted and reinstalled the printer software. Any help is appreciated.

Try updating the software by following these steps:
First ensure the printer is powered on and connected to your Mac or to the same network.
Click the Apple icon, then select About This Mac.
Click on Software Update, then click the top Store menu of the shown window and click on Reload Page.
Be sure to install any HP or Apple update, then check for any difference.
If the same persists, manually try installing the package below:
http://support.apple.com/kb/dl907 Finally, if you are still not able to scan try the HP Easy Scan app and check if that may allow scanning:https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12 Regards,Shlomi

Printhead issues with HP Officejet Pro X476dw MFP

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