Printhead Problem Error

Hello,
I have an HP 8500 a909g all in one or 8500ag im not sure but it has a touch screen on it and when I turn it on I get the error message the following printhead has a problem Black/Yellow (k/Y) 
I tried power resets, pulled the printhead out cleaned the contacts, and even soaked the jets in alcohol solution overnight to clean it. In the morning the alcohol solution was black and yellow so something must have came out of there. I blotted it dry and even saw black and yellow on the paper towel. Plugged it back in did a power reset and still get the same error message. 
I saw there is a firmware update but when I can't download it because I would need to do it wireless but i can't hook it up to my network because I cant bypass the Error message that automatically pops up. 
Is there a way to bypass that error message so I can access the main menue on the touch screen?

Hello, 
The solution to this issue is to replace the Printhead "Black/Yellow"
You may visit www.hp.com/go/suresupply 
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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