'Printhead Problem' on week-old HP Officejet Pro 6830

I purchased a HP Officejet Pro 6830 for around $130 only a week ago to be used at home for my study requirements. I was anticipating that this printer would be reliable and, for the price tag, last me a little over a week..
Unfortunately 7 days after purchasing, my printer has displayed the message 'There is a problem with the printhead 0xc19a0023'.
With very little instruction on how to solve such an issue I have spent hours searching online forums, the HP website and beyond. I have turned off my printer, 'reset' it, attempted to clean the printheads all to no avail and resulting in a colossal waste of time. Unfortunately your call centre is also closed so I am stuck without a way of printing my resources for tomorrow.
What can I do to solve this problem?

@Sarah204, Welcome to the forums!
I read your post about the error code "0xc19a0023" you are receiving, along with the message that there is a problem with the printhead. To be frank with you, the troubleshooting steps you have tried for this type of issue have been all completed. I would next suggest trying to call HP's Technical Support directly again to let them know about the error code and the steps you have tried, and they will most likely issue a replacement printer.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope this gets resolved for you and wish you a great week ahead!
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 6830 all in one - screen stuck on "checking for printer updates"

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I ran through the entire installation process and while the printer will print and will scan - the printer is hung on the message "checking for printer updates" with a red x below that message. I let it set all night and no change. The printer is setup as a wired network connection and can be seen with any of the tools. I have not errors on my system. I have uninstalled the software and reinstalled twice without success. I tried running a firmware update, but the firmware update states that I have the latest firmware rev. I even unplugged the printer and plugged it directly into the wall - n o change. Evertime I startup the printer screen, just hangs on that screen.
Please help.

I have the exact same problem with my new HP Officejet Pro 6830 printer. Please could you provide a solution else I guess it will have to go back to the shop as I only picked it up this afternoon.
Setup went ok and it even managed to print a couple of pages. But next time it started up (with wired ethernet connection) this problem occurred and happens every time ever since. (It is possible to use the printer for printing and scanning via PC, but the whole time its display is showing the "checking for printer updates" message.)
This even happens if the ethernet cable is not connected on startup (meaning the printer cannot be used as a standalone printer / copier either at the moment).
If I press the red cross (which I guess cancels the update searching) then I get a blue screen saying "B871634E" for a second or so, afterwhich I get a black screen with the message "There is a problem with the printer. Turn the printer Off, then On." and cannot do anything else. (The problem is the same after doing a printer off then on - even when following the "hard reset" procedure already mentioned.)
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Thanks for this AnnRT!
I've spent the best part of a day trying to figure this out. Everything was fine and then one day nothing worked! I have narrowed the issue down to Bonjour via WiFi as everything worked fine via USB, and via IP over WiFi.
I've now set a static IP for the printer and things seem to be working fine again
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Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Problem installing officejet pro 6830 software on my iMac running Snow Leopard

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Hi @RNOjetnow ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue with needing the drivers for the 10.6 Snow Leopard OS. You should be able to install the Apple Drivers just by connecting the USB cable.
Here is a document that might help.
Hope this helps you install the drivers.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Problem on installing network printer Officejet Pro x451dw
Hello everyone. I'm trying to install the above printer on my PC belonging to a network of about 7 pc. I should say that on the PC in question is running Windows XP Professional SP3 and that the printer has already been installed on other computers in the network and is functioning. I tried using both the driver CD that can be found on the HP website and they both do not give errors during instalation, indeed, perfectly detect the printer and its IP address, so the installation finishes successfully, but the press the test page, the waiting time extends until the error message "unable to print the document." I also made an attempt with the software "hp scan doctor" and also this does not detect errors up to the test of the final print, that does not go through. At this point the software calls to make a print "internal" that this time occurs. The suggestion is to uninstall and then reinstall the HP software, but this intervention does not have a positive outcome. How else could I do attempt ??? I ask for help! Thank you for your attention. regards Roberto
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Hi
Install the full software on your computer and follow the following instructions:
Step 1: Print out a network report by pressing the "Setup" icon on the display,Choose Printer reports and select network configuration report and make a note of the IPV4 address from the document.
Step 2: On your computer,Go to control panel,Choose printers and faxes.Right click on the X451 printer and choose Properties.
>>Then select Ports>Add Ports>Standard TCP/IP Port,Click on new port whicjh would open up an installation wizard.
>>Click on Next and type in the IPV4 address an the box,Click on next>Finish
Donot forget to click on apply and try printing a Test page.
I hope this helps.

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Hi I'd advise calling HP Support as it's likely you'll need a replacement printer under warranty. Can you please let us know how you get on?Thanks, Ciara

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Welcome to the HP Community, @Splatt13 ,
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Good luck
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 6830 print quality

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Hi @helenincardiff,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 6830 is not printing properly. I am sorry to hear this, but happy to help!
Please take a look through the steps in this print quality guide, Fixing Print Quality Problems for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer ....
Hope this guide resolves your issue, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 6830 slow to print

My officejet pro 6830 takes over 1.5 minutes to print the first page upon initiating a print job. During this time I hear the printhead adjusting. This seems like a very long time. Is this normal?

Hi @VexedHPUser
Perhaps the Microsoft Fix it utility will help;
What it fixes
You are unable to install a printer, connect to a printer, or print more than one job at a time
You receive an error indicating your Print Spooler service is experiencing problems
You receive an error indicating your is not the default printer
You receive an error indicating: cannot be contacted over the network
Identify if your printer is turned off
Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
Identify if your printer paper is low or empty
Identify if the printer has a paper jam which is preventing it from operating normally
Identify if a print job that is in the print queue is preventing other print jobs from printing
Identify if you need to update your print driver
You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My new HP officejet pro 6830 crashes when I connect to my Asus RT-N66U router

OfficeJet Pro 6830 crashes when connected to network (Asus RT-N66U router)
I've just taken delivery of an OfficeJet Pro 6830. I've installed the ink cartridges and it seems to be able to print copies and test pages, but I can't get it to connect to my network. Here's what I've tried:
Using the Wireless Setup Wizard
I selected my network from the list and entered my WPA key. It says it's trying to connect, then the following happens:
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2. Briefly (for less than a second) the screen flashes blue with a "power" icon and the text "B8B2A4F8" (which I presume is an error code).
3. The screen display changes to "Printer Error: There is a problem with the printer. Turn the printer Off, then On."
4. After restarting the printer, it complains that it has not been shut down properly.
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Ethernet connection
If I power the printer on while it is connected via an Ethernet cable to my network, after about 10 seconds it crashes as described above (steps 2 and 3) without me doing anything at all.
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Hello Shawnondrums,
Welcome to the HP Forums.
I see that you are having an issue with the printer shutting down when attempting to connect to the wireless network.
A very important step that gets easily over looked is, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once the printer is back on, please use the on/off button to do a proper shut down and restart. This will also do a semi power reset on the printer.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Installing new HP Officejet Pro 6830 e-All-in-One series

We just installed the HP Officejet Pro 6830 e-All-in-One Series. The screen on the printer does nothing but spin around with the notation that it is "Checking for printer updates". Why is this happening? Like I said, we just set it up and I am turning to this form because I can't find a Support contact phone number. I've turned the printer off and then back on. We've installed, uninstalled, and re-installed. About ready to pack it up and just use our old All-in-One again. Thank you!

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 6830 unable to print

I was able to print wirelessly to my Officejet Pro 6830 and all of a sudden I can't do so today. I have performed diagnostics and everything shows up OK. However when I checked the printer job status, nothing shows up.
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Hi @VexedHPUser
Perhaps the Microsoft Fix it utility will help;
What it fixes
You are unable to install a printer, connect to a printer, or print more than one job at a time
You receive an error indicating your Print Spooler service is experiencing problems
You receive an error indicating your is not the default printer
You receive an error indicating: cannot be contacted over the network
Identify if your printer is turned off
Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
Identify if your printer paper is low or empty
Identify if the printer has a paper jam which is preventing it from operating normally
Identify if a print job that is in the print queue is preventing other print jobs from printing
Identify if you need to update your print driver
You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro 6830 cannot find driver

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Any suggestions?
Thanks
Kimberly

Hi Kimberly,
While the same drivers being used, those should be installed on a server using the command line and not through a standard graphical installation.
Follow these guidelines to install the printer on a server:
http://support.hp.com/us-en/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/5390307/model/...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Hp officejet pro 6830 e-all-in-one series

install & setup my hp officejet pro 6830 e-all-in one printer

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

'Printhead Problem' on week-old HP Officejet Pro 6830

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