Printing a document from firefox web page or Microsoft Word doc ument used to work just fine. All of a sudden I was unable to print a Word document. I can still print a web page. Any suggestions?

Question

I have a document from Microsoft Word that will not print. It's as if the printer is not connected when I attempt with the Word document. I have gone in and deleted any pending documents in Microsoft Word. I have restarted computer, as well as the printer. The printer does not seem to be connecting or responding to the Word program (cannot find spooler) Any suggestions?

Answer 1

I have a problem similar to those posted here, with one difference. With my printers newly installed, regardless of which one is selected as the default, when I try to print from Adobe Reader I receive the error message we're talking about : "Before you can perform a print related task...."
Here's the fun part.
If I click OK on the message, ALL MY PRINTERS GET DELETED and, I get the windows message that "Spooler subsystem app has encountered a problem and needs to close"! If instead of clicking OK I switch to Task Manager and end Adobe, I'm fine and can print from other programs.
I can "reset" the problem by deleting the files in C:\Windows\System32\Spool\Printers and C:\Windows\System32\Spool\Drivers\w32x86, restarting the machine, and deleting then reinstalling the printers (which show up again after the restart).
BUT, if I try to print from Adobe Reader again, I get the same cycle of problems.
I am running Windows Vista and Adobe Reader 8.1