Printing a PDF file online with any OJ 100 printer,we receive unknown error light sequence.

When printing a PDF file online on all of our Officejet 100 Mobile L411 USB printers, we encounter an undocumented error light sequence. The error light sequence we encounter is Power light blinks in conjuction with the Bluetooth light then those 2 lights blink off and the Resume light and both cartridge lights  blink on. then those three lights blink off and the power light and the Bluetooth light blink on again and so it goes. You cannot reset this error by any other means other than powering the printer down and the printer will not power down with the power button. The only way the printer will power down with the above flashing light sequence showing is to disconnect AC power and remove the battery.
With the above described flashing light sequence displayed, the printer has no problem continuing to print and will continue to print other documents with the flashing light seguence displayed.
If the above mentioned PDF file is saved off to the computer and then printed from there, it will print on this printer ok without starting the flashing light sequence described above so evidently there are control characters attached to the online PDF file that get stripped off when the document is saved. I don't know what those characters could be but I do know that only all of the Officejet 100 printers we have display this problem. We can print the same documents on our HP 470 mobile printers ok without any issues or have no problem printing the same document with other models of HP printers. It is only when printing this document with any HP Officejet 100 mobile L411 printer that we have this problem.
As mentioned above, the flashing light sequence described above is not a sequence described in the Operators Manual so we don't know what it means. Also it is apparent that the online document(s) we are printing have some control characters attached to them that are incompatible with this printer but we do not know what characters they are. Are there some settings that we can setup in the printers properties that would solve this issue for us?
As I have explained above, this particular flashing light seguence does not keep the printer from printing the online documents or any other documents succesfully, however this sequence cannot be reset by any other way other than killing all power to the printer.

Hi Bailie,
You might try looking for a paper jam or carriage jam.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02643100&cc=us&dlc=en&lc=en&product=4231408&tmp...
Look at the 15th issue.  That's the closest I could find.
Good luck.
SandyBob
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP
1-800-474-6836

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