Printing and Windows 8 Phones

Windows 8 phone users....You now have the ability to print, scan, and document capture using the:
HP AiO Remote App
You will need to download the HP AiO app from your windows 8 phone store.
HP AiO Remote App - Windows 8 phone store
This app has a support document which answer any further questions. That document can be found here:
HP AiO Remote Support Documentation
Supported Products:
HP Color LaserJet CM1300 MFP
HP Color LaserJet CM2320 MFP
HP Color LaserJet CM3530 MFP
HP Color LaserJet CM4540 MFP
HP Color LaserJet CP1510
HP Color LaserJet CP2025
HP Color LaserJet CP4025
HP Color LaserJet CP4525
HP Color LaserJet CP5220
HP Color LaserJet CP5520 Series
HP Color LaserJet CP6015
HP Color LaserJet Pro MFP M176
HP Color LaserJet Pro MFP M177
HP Deskjet 1000 J110 series
HP Deskjet 1010 series
HP Deskjet 1050 J410 series Scan
HP Deskjet 1510 series
HP Deskjet 2000 J210 series
HP Deskjet 2020 series
HP Deskjet 2050 J510 series Scan
HP Deskjet 2510 series Scan
HP Deskjet 2520 series Scan
HP Deskjet 2540 series
HP Deskjet 2640 series
HP Deskjet 3000 J310 series
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3510 series
HP Deskjet 3520 series
HP Deskjet 3540 series
HP Deskjet 4510 series
HP Deskjet 4610 series Scan
HP Deskjet 4620 series
HP Deskjet 4640 series
HP Deskjet 5520 series
HP Deskjet 6520 series
HP Deskjet F4500 series
HP Deskjet Ink Adv 2010 K010
HP Deskjet Ink Adv 2060 K110 Scan
HP Deskjet Ink Advant K209a-z
HP Deskjet Ink Advantage K209a-z and K209g
HP Envy 100 D410 series
HP ENVY 110 series
HP ENVY 120 series
HP ENVY 4500 series
HP ENVY 5530 series
HP LaserJet 100 color MFP M175
HP LaserJet 200 color M251
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 M401
HP LaserJet 400 MFP M425
HP LaserJet 500 color MFP M570
HP LaserJet 600 M601 M602 M603
HP LaserJet Enterprise 500 color M551
HP LaserJet Enterprise 700 color MFP M775
HP LaserJet Enterprise 700 M712
HP LaserJet Enterprise color flow MFP M575
HP LaserJet Enterprise flow MFP M525
HP LaserJet Enterprise flow MFP M830
HP LaserJet Enterprise M4555 MFP
HP LaserJet Enterprise M806
HP LaserJet Enterprise MFP M725
HP LaserJet M1522 MFP
HP LaserJet M9040 MFP
HP LaserJet M9050 MFP
HP LaserJet P1100
HP LaserJet P1566
HP LaserJet P1600
HP LaserJet P2050
HP LaserJet P3010
HP LaserJet P4000
HP LaserJet P4010
HP LaserJet Pro CM1415
HP LaserJet Pro CP1020
HP LaserJet Pro CP1520
HP LaserJet Pro M1536dnf MFP
HP LaserJet Pro MFP M125-M126
HP LaserJet Pro MFP M127-M128
HP LaserJet Pro MFP M435
HP LaserJet Pro MFP M521
HP LaserJet Professional M1132 MFP
HP LJ300-400 color M351-M451
HP LJ300-400 color MFP M375-M475
HP Officejet 100 Mobile L411
HP Officejet 150 Mobile L511
HP Officejet 2620 series
HP Officejet 4500 All-in-One G510g to m
HP Officejet 4500 G510a-f
HP Officejet 4500 G510g-m
HP Officejet 4500 G510n-z
HP Officejet 4500 Wireless All-in-One G510n to z
HP Officejet 4610 series Scan
HP Officejet 4620 series
HP Officejet 4630 series
HP Officejet 6100
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7000 E809a
HP Officejet 7000 Wide Format Printer
HP Officejet 7110 series
HP Officejet 7500 E910
HP Officejet 7610 series
HP Officejet Pro 251dw Printer
HP Officejet Pro 276dw MFP
HP Officejet Pro 3110
HP Officejet Pro 3610
HP Officejet Pro 3620
HP Officejet Pro 8100
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Officejet Pro X451dn Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X476dn MFP
HP Officejet Pro X476dw MFP
HP Officejet Pro X551dw Printer
HP Officejet Pro X576dw MFP
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 6520 series
HP Photosmart 7510 series
HP Photosmart 7520 series
HP Photosmart B010 series
HP Photosmart B109a-m
HP Photosmart C4600 series
HP Photosmart C4700 series
HP Photosmart Ink Adv K510
HP Photosmart Plus B209a-m
HP Photosmart Plus B210 series
HP Photosmart Premium C309a-f
HP Photosmart Premium C309g-m
HP Photosmart Premium C309g-n
HP Photosmart Premium Web C309n-s
HP Photosmart Wireless B109n-z
I am an HP employee.
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Hello jnapier99
The Officejet 6500 E709n does have a Windows 8 driver, however, it does not have a Windows 8 RT driver which is what the MS Surface tablet uses. This would explain the message you are receiving.
Source: Supported Printers for Windows 8
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I have an HP950C printer that is usb connected to my desktop which runs XP. This printer was used on my network by my old laptop which was also XP. I now have a new laptop with Win 8.1 and the printer will not work unless I hook it up via USB. The error message is that there is no driver installled. I downloaded a driver and nothing changed. My HP disk isn't recognized by my laptop with Win 8.1. Is there a problem with getting it to work on the network because I have two different operating systems?
This question was solved.
View Solution.

Hi 080842,
Since your printer is USB only, one of the computers on your network will have to be connected to it by USB and then share it over the network. So the issue really is how to get Windows XP and 8.1 to share resources over a network.
The drivers for the 950c are in Windows already so no disks are needed.
These instructions are written for Windows 7 and XP, but they should work for Windows 8.1 and XP.
You will not need the step 5 as the driver for this model is built into Windows.
Step one: Windows 7 Homegroup must be setup
Printer sharing must be setup in the Homegroup settings, if one of the computers in the network is using Windows 7.
1. Click Start
2. Click Control Panel
3. In the upper right corner ensure that View by has Large icons or Small icons selected.
4. Click Network and Sharing Center.
5. Click Choose homegroup and sharing options
6. If the Homegroup is not setup, you need to set up your homegroup before continuing.
Step two: Set the Workgroup on each computer
Each computer on the network must be set to the same Workgroup. The workgroup name needs to be changed from the default to a new name.
Windows XP:
1. Click Start.
2. Right click Computer and then left click Properties.
3. The default Workgroup is WORKGROUP.
4. The name of the Workgroup should be changed from the default.
5. In System Properties, click the Computer Name tab.
6. Click the Change button.
7. Enter the Workgroup name that is used by your entire network. If you are changing the Workgroup name, use the same name used in Windows 7.
8. Click OK.
9. You must restart your computer for the change to take effect.
Windows 7:
1. Click Start.
2. Right click Computer and then left click Properties.
3. The Workgroup is listed in System Properties.
4. The default Workgroup is WORKGROUP.
5. The name of the Workgroup should be changed from the default.
6. Change your Workgroup in Windows 7 by clicking Change settings.
7. Click the Change button.
8. Enter a new Workgroup name that will be used by your entire network.
9. Click OK.
10. You must restart your computer for the change to take effect.
Step three: Setup a share account on each computer in the network
Create a common share account on each of the computers, including the computer that is sharing the printer to the rest of the network. This share account must have the same name and password on each computer.
If you decide to use an existing account that appears on each computer all ready, this existing account must be password protected. If you do not want to password protect your default login, create a new share login as described in the following steps.
Windows XP
1. Click Start
2. Click Control Panel
3. Click User Accounts
4. Click Create a new account.
5. Enter the same user account name created as the share account on the Windows 7 computer.
6. Click Next.
7. Under “Pick an account type”, select ‘Computer Administrator’.
Note: In Windows XP you must select Computer Administrator in order setup a printer.
8. After you new account is created, select it under ‘pick an account to change’.
9. Click Create a password
10. Enter the same password used when creating the share account on the Windows 7 computer, following the directions on the screen.
11. Click Create Password button.
12. Log off your current user account and log into the new share account to activate it.
13. Once the computer is ready after logging into the share account, you can log off the share account and back into your regular user account.
Windows 7
1. Click Start
2. Click Control Panel
3. In the upper right corner ensure that View by has Large icons or Small icons selected.
4. Click User Accounts
5. Click Manage another account
6. Click Create a new account
7. Select Standard User
Note: The account created should be created with the lowest security setting necessary. Creating the share account as an administrator is discouraged.
8. Enter a new user account name. Use a name that is easy to remember as the account used for sharing resources across your network. For example: ‘ShareAccount’
9. After your new account is created, select it under “Choose the account you would like to change”.
10. Click Create a Password
11. Enter a new password, following the directions on the screen.
12. Click Create Password button.
13. Close any remaining opened windows, making a note of the new account name and password as you will need to create identical accounts and passwords on the other computers on your network.
14. Log off your current user account and log into the new share account to activate it.
15. Once the computer is ready after logging into the share account, you can log off the share account and back into your regular user account.
Step Four: Share the printer to the network
The computer that has the printer attached and installed by USB must have the printer shared to the network.
Windows XP
1. Open the printers and faxes folder in Windows XP.
Note: A hand symbol under the icon for the printer indicates it is all ready shared to the network.
2. Right click on the printer to be shared to the network.
3. Left click on Sharing.
4. Click “If you understand the security risks but want to share printers without running the wizard, click here”.
5. Select “Just enable printer sharing”.
6. Click OK.
7. Select “Share this printer”.
8. If the Share name is acceptable, click OK.
9. If you want to change the Share name, enter a new name. Click OK.
Note: If the Share name entered is longer than 8 characters, you will get a warning that the printer will not be accessible from MS-Dos computers.
Step five: Install the appropriate software for your printer
Install the printer software on the other computers on the network that will need to access the shared printer. Install the correct driver for the printer model for each computer on the network.
1. Check for available drivers – visit the HP website and download available drivers.
Note: Even if you have an install CD for your older HP product, there may be an updated driver for your printer.
2. Launch the driver setup by double-clicking on the downloaded driver.
3. If the driver install process requires you to attach the printer USB cable to continue, click cancel instead. This will roll back the install, but it will leave the driver files installed.
4. Select the USB connection type. Look for the checkbox labeled “Connect later – Do not connect to the printer now. I will connect it later”.
Note: You might have to select USB connection type before the checkbox is visible.
5. Complete the install without attaching the USB cable.
6. After the software is installed, delete any icons created on the desktop. They will not be linked to the shared printer and will only result in errors if used.
Step six: Install the shared printer.
Note: Computers that are not sharing a resource to the network may not show up by name when viewing the entire network.
Windows 7
1. Click Start.
2. Click on Computer.
3. In the lower left pane, click on Network.
4. Double click on the computer that is sharing the printer.
5. Enter the name of your share account as the “User name”.
6. Enter the same password created for the share account.
7. Check the box labeled Remember my credentials.
8. Click OK.
9. Right click on the printer, left click Open.
10. Windows will find the previously loaded driver for the printer and complete the install.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

HP LaserJet 1018 printer and windows 7Ultimate 32bit

I have HP LaserJet 1018 printer and it hasn't any problem when I used windows 7 professional but problems started when I replaced it with windows 7 Ultimate 32bit , In the beganning the windows didn't detect its existance so I ran the Hppsdr tool but it didn't help so much it convinced me that the problem in the USB cable so I bought another one and another for the power and the I downloaded the driver and even a setup called hp laserjet solution but it also doen't help so much the chance that the problem related to the hardware is imposible because I visit the maintance shop and the Beleive or Not it worked so fast without any mistakes , Now the problem definetly related to the software especially that the windows detected the printer and when I start to give the print order it stuck in the queue for a long time even if it the test page by the way also I tried to use the cleaning utility but it doen't work also as it encountered an error I don't now . The printer seems so dead now .....Help me please.

Hi,
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What i would suggest is to remove all of HP printer S/W and install it back...
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Restart the computer and reinstall the printer S/W
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Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP 5150 printer and Windows 8.1

I have used this printer with Windows XP for many years. I have now changed to 8.1 and I cannot find how to display the ink levels. Have you any suggestions on how I achieve this? Thanks

Hi,
A full feature software is not available for Windows 8.1, checking the setimated ink levels cannot be done from the PC.
Check the I've always used HP Solution Center and HP Toolbox. What do I use now? section below as a reference:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460648&tmp_track_link=ot_faqs/top_issues/en_u...
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Press the Resume button () four times. The self-test report prints.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

LJ 3500 color printer and Windows 7

Greetings everyone,
my 3500 color LJ is a great printer and I have enjoyed its use. The printer is physically attached to a computer running XP Pro SP3. I was using the printer from my desktop system through a network until I upgraded my desktop system to Windows 7.
Right now I create a PDF for any printout I need in color and go to the other computer to print it. Some exercise is the only benefit to that.
Are drivers for windows 7 going to become available? Can I use Vista drivers? Has anyone any work arounds I could try?
thank you,
JohnHF

Hi @JDG1607,
I see that you are having issues networking the printer to the one computer running Windows Premium.
I can help you.
Print a configuration page to get the printer's IP address. Printing a Network Configuration Page.
Try and access the Embedded Web Server for the printer on the Windows Premium.
Type the IPV4 address into your web browser's address bar. (Internet Explorer)
Did it load the page?
Check the IP address on the computer to see if the first 3 sets of numbers match the printer's IP. They have to match to be on the same network.
Go to start, type run in the search box, type in cmd, then type ipconfig.
Check the IPV4 address.
Now check the IPV4 address for the printer.
Do the first 3 sets of numbers match?
Try and ping the printer.
In the same window, type ping printers IP address (space between ping and IP address)
What are the results?
If everything checks out there, it could be your Antivirus stopping it from finding the printer.
Temporarily disable it and try the installation again.
You might need to power cycle everything.
If you are still having issues, install the printer on this computer as a USB connection and then setup the network connection.
Installing the Printer Software on a Wireless or Wired (Ethernet) Network Connection.
Go to Step two: Change from a USB connection to an Ethernet connection (optional).
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

ISE and windows phone

Ciao,
Is there a support for windows phone 7.x (8.x when it'll released) in ISE ?
I'm talking about provisioning process:
- Network setup Assistant
- SCEP (I think this a windows supports)
or if W.P. will be inserted in a Cisco Design Guide ?
I need to managed W.P. as BYOD.
Regards,
Iarno

I checked the settings in ISE and the client provisioning policies do not have the windows phone operating system labeled. I also checked the QA and release notes and didnt find anything there either. The operating systems that you can check is the android, ios, windows 7, xp..etc and mac osx.
It would be best for you to open a TAC case to get a definite answer, my feeling is that it isnt supported. If you go this route please post what you find for future reference.
Hope that helps.
Tarik Admani
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C6280 printer and windows 7

all the software work except for a levels of the ink program(hp soultion center) for this printer it says not compatible with windows 7.
is there anyway i can get it to work? is there an option on the printer for this? or is there another program i can use to see how much i have left..
thank yoi
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Press the Setup button on the printer and navigate to Tools>Display Ink Guage, and you can see the ink levels on the printer itself.
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I am an ex-HP Employee.

Printing and Windows 8 Phones

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