Printing blank report, not always

Post Author: Simthembile
CA Forum: Crystal Reports
Good Day
The Version of crpe32.dll on remote users machine is 8.0.0.371,Product version is 8.0.1.0,
the crystal reports deployed are version 8.5.Any known issues that might arise because of this.
We are having a situation in which reports can be previewed but when sent to a printer they print blank but not always.
At there moment all these reports happen to be subreports. Please help .
Kind Regards
Simthembile Reuben

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Please run the test in (Note: 264118.1 - 11i : Pasta Pasta Printing Setup Test) to verify that PASTA is configured properly.------------- Test Result Summary -------------
Total Tests: 1
Success Count: 0
Error count: 1
Test Names Status
oracle.apps.izu.fnd.diag.FNDPastaDiag Succeeded with Warnings
----------- End Test Result Summary -----------
============= Test Result =============
Test Class Name: oracle.apps.izu.fnd.diag.FNDPastaDiag
Application Code: FND
Group Name: Setup
Status: Succeeded with Warnings
Time: 2010-07-06 11:57:07.0
Time Consumed: 8154
Test Version: 115.8
Tool Version: 115.131
Install Version: Base: none Upgrade: none
Mode: 1
Index: 1
Tested Class Name Tested Class Version
oracle.apps.izu.fnd.diag.FNDRequestIDLov 115.4
oracle.apps.jtf.regress.qatool.base.DBUtility 115.1
oracle.apps.jtf.regress.qatool.base.DiagBase 115.2
oracle.apps.jtf.regress.qatool.base.FileUtility 115.1
oracle.apps.jtf.regress.qatool.base.HRInfo 115.0
oracle.apps.jtf.regress.qatool.base.OSUtility 115.5
oracle.apps.jtf.regress.qatool.base.SessionHelper 115.0
oracle.apps.jtf.regress.qatool.fnd.FNDUtility 115.10
Input Names Input Values
Responsibility ID 50300
Request Id 320444
Diagnostic Test Executed By SYSADMIN
Dependent Class Names
Report:
Oracle Diagnostics Information Product Installation Status and Patchset Level Parameters
Generic Tests Language Information Pasta Driver Settings
Concurrent Node Environment Variables Pasta Viewer Settings to View Bi-Directional Reports Bi-Directional Specific Settings
Retrieving Log and Configuration Files for Support References
Database Information [Top]
Server = rofdbs5
Version = Oracle9i Enterprise Edition Release 9.2.0.6.0 - Production
Name/SID = STAGE
Language = AMERICAN
Character Set = US7ASCII
Application Information [Top]
Release = 11.5.10.2
Application = Projects (275) with status of INSTALLED
Responsibility = RI_Projects Superuser (50300)
MultiOrg Flag = Y
Operating Unit = RI Operating Unit (104)
Security Group = Standard
Oracle Diagnostics Information [Top]
Patch Oracle Diagnostics 2.5 RUP A (5914893) is installed
Patch Oracle E-Business Suite 11i Diagnostic Tools, Nov 2008 - 8.11 (7530017) is installed
Metalink Document Id = 264118.1
Product Installation Status and Patchset Level [Top]
Application Short Name Id Installation Status Patch Level
Application Object Library FND 0 Installed 11i.FND.H
Applications DBA AD 50 Shared 11i.AD.I.6
System Administration SYSADMIN 1 Installed Not Available
XML Publisher XDO 603 Not Installed 11i.XDO.H
4 rows retrieved
Parameters [Top]
Username = SYSADMIN
Responsibility = RI_Projects Superuser (50300)
Request Id = 320444
Generic Tests [Top]
Node Information
Tiers = Admin, Web, Forms, Concurrent
Pasta Executable Version
Version = 3.0.4.0(patch
Oracle Reports Version
Detected version 6.0.8.28.0 is >= expected version 6.0.8.18
Language Information [Top]
Installed Languages
Language Code Installed Flag NLS Language
US Base AMERICAN
1 row retrieved
Database Character Set
Database character set = US7ASCII
Pasta Driver Settings [Top]
Printer Name = CD1230
Printer Style = PORTRAIT
WARNING - Driver PORTRAITHPLJ3-A4 is not defined for pasta printing
ACTION - For pasta printing please modify printer driver PORTRAITHPLJ3-A4 to have FNDPSTAX as program.
Reference: Oracle Applications System Administrator's Guide
Pasta PrintForms
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Pasta Configuration File
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2. Configuration file for all the printers
Current settings
The PASTA variable is not set
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta_CD1230.cfg' does not exist
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' exists
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Concurrent Node Environment Variables [Top]
NLS_LANG Variables
Database = AMERICAN_AMERICA.US7ASCII
OS environment = AMERICAN_AMERICA.US7ASCII
Concurrent Request = AMERICAN_AMERICA.US7ASCII
Pasta Environment Variables
LANG =
PASTA =
IX_PRINTING =
IX_RENDERING =
APPLLCSP Environment Variable for Bitmap Report Printing
APPLLCSP =
Pasta Viewer Settings to View Bi-Directional Reports [Top]
Bi-Directional Mime Type
WARNING - The mime type 'apps/bidi' is missing
ACTION - Create a new mime type as mentioned in the PASTA Users Guide 3.0. See also PASTA 3.0 Release Information
Profile Options
Viewer: Application for Text (FS_MIME_TEXT) = null
Viewer: Text (EDITOR_CHAR) = Browser
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The current database character set does not require bi-directional settings
Retrieving Log and Configuration Files for Support [Top]
Adding file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
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Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uiprint.txt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/Tk2Motif.rgb' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uifont.ali' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageappl/fnd/11.5.0/reports/HPP.prt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/log/STAGE_rofdbs5/l320444.req' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/out/STAGE_rofdbs5/o320444.out' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Please upload the generated output file (/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip) when creating the service request
References [Top]
Note 239196.1 PASTA 3.0 Release Information
Note 240864.1 Activating and Configuring IX Library
Note 189708.1 Oracle Reports 6i Setup Guide for Oracle Applications 11i
If you are experiencing any issues regarding this diagnostic test, please use Metalink to log an iTAR (Service Request) for product "Support Diagnostics Project" (ID=1332).
If you have any question related to support diagnostic tools (installation, execution, usage or availability), you can ask us using the Support Diagnostics Project forum on Metalink.
We would also appreciate your feedback regarding the usefulness of this test, however, there will be no replies to feedback emails.
Error Message: 0 errors and 2 warnings were found.
Fix Info: Please review the test summary for more information.
============ End Test Result ============

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Hi,
Developing a report for time and attendance record. In this report I am printing all the employees in a department, limiting the no. of records per page to 10.
I need to insert blank lines at the end of all of the detail records in a page that has less than 10 employee records so that the no. of records displayed on a page can always be 10(these blank lines will facilitate the management to note down the temporary employees who worked for the department but are not part of the department).
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Printing blank report, not always

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