Printing colour recognition issue with illustrator created design.

I have a macbook pro with retina display and illustrator Cs 6.
For some reason, when I tried to print my illustrator designed work at the professional printing service.
it said there are colour recognition issue. I wasn't sure if that is anything to do with the Illustrator Cs6 or to do with the retina display or the printing service.
I would like to know if anyone have the same issue, and how do you resolve it.
Thanks.

Ahhh,
The colour mode is websafe HEX is the design work by the looks of it and the print is using CMYK mode. Try changing the document's colour mode to CMYK from RGB and see if the blue looks darker. It should do.
Take a look at the image I've attached. I've created both RGB and CMYK variations of the hex colour #0099BA.
I think it's just down to a difference in colour mode between digital version and print. There are some really great comparison sites available that will give you a close conversion if your matching spot and PANTONE® colours too.
Let me know if your any closer to a resolution please. Interested to see what the issue is.

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