Printing config sm to be set to print in reverse order. How to fix?

OSX 10.6.3 and MS Word 12.23. When I go to print-to-disk a Word document (i.e. turn it into a PDF using Preview as the default display tool) I get a PDF whose pages are in reverse order. Fine for hard copy output, useless for PDF. Every Print pref or config setting I look for offers no help and, of course, as is completely normal, the Help menu offers nothing either.
I have found an easy fix for a small document — do a "preview" of the document in the Print dialog then drag the pages manually to where they should be. But not every document I work with is small.
Suggestions please.

Oh John, thanks for trying to help. However, I'm not trying to print to any printer. I'm trying to "print-to-disk" i.e. save as a PDF to the desktop so I can later send it as an email attachment.
And by the way, I forgot to mention for you and other kind folk in here — the Word print dialog box does contain a setting Copies & Pages/Page Handling/Page Order with the options "automatic, normal, reverse" but it makes no difference what I select, I still end up with "reverse".
Grrr

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<%@ page contentType="text/html; charset=utf-8" %>
<%@
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%>
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<head>
<title>Print Report</title>
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%>
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<%
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%>
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HTTP Status 500 - An exception occurred processing JSP page /PrintReport.jsp at line 28
type Exception report
message An exception occurred processing JSP page /PrintReport.jsp at line 28
description The server encountered an internal error that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException: An exception occurred processing JSP page /PrintReport.jsp at line 28
25:   PrintReportOptions printOptions = new PrintReportOptions();
26:   printOptions.setPrinterName("DELL");
27:
28:   clientDoc.getPrintOutputController().printReport(printOptions);
29:
30:   clientDoc.close();
31: %>
Stacktrace:
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:568)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:455)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
javax.servlet.ServletException: com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException: Printer name could not be set: DELL---- Error code:-2147215357 Error code name:internal
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:916)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:845)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:133)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException: Printer name could not be set: DELL---- Error code:-2147215357 Error code name:internal
com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException.throwReportSDKPrinterException(Unknown Source)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:120)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterNotFoundException: Printer name could not be set: DELL---- Error code:-2147215365 Error code name:printerNotFoundError
com.businessobjects.crystalreports.printer.bean.a.try(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.setPrinterName(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:120)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
root cause
java.awt.print.PrinterException: No printer named "DELL" could be found.
com.businessobjects.crystalreports.viewer.core.f$a.a(Unknown Source)
com.businessobjects.crystalreports.viewer.core.f.a(Unknown Source)
com.businessobjects.crystalreports.printer.bean.a.try(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.setPrinterName(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
org.apache.jsp.PrintReport_jsp._jspService(PrintReport_jsp.java:120)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
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org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.53 logs.
Apache Tomcat/7.0.53
I would really appreciate any help in figuring out how to print to the RAS.
Thanks in advance.

Hi Jason,
Could you please let us know the complete Business Objects version with Service Pack and Fix Pack?
Actually the issue you are facing was identified as a bug and was fixed in Business Objects Enterprise XI 3.1 FixPack 2.2.
Please go through the SAP Note: 1417374 - Error "Printer name could not be set" when printing using the RAS SDK.
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Regards,
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This question was solved.
View Solution.

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