Printing custom sizes - Epson R2400

I am trying to print A7 cards (7 x10 paper folded to a 5 x 7 card) on an Epson R2400 from a PowerMac 2.8 with Leopard. The problem is that every time I enter the custom paper size the printer gives me a paper feed error and won't load it. The paper isn't the problem as it feeds fine if I lie and tell the printer it is an 8 x 10 and any custom size automatically produces the same error. Any thoughts on how I can correct this problem?

I don't print off a Mac, but I have printed with a 2400, so I may or may not be talking through my hat. Could it be that you have checked "Borderless" in the printer driver? I know the printer will only let that option work for a few pre-set sizes. MB

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    What program are you printing from?
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    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    kathyfh
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    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • Help Printing Custom Size on HP8600

    Hello, I am trying to print on 6x6 paper using my HP8600. How do I do this? I have set the custom size on the word document but the printer is saying that I haven't set the size. I am using a mac 10.9. Please help. Thank you!

    Hi cpaul8814,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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