Printing error: in waiting stand (identification code required)

I have a printer (HP) connected with USB cable to my intel iMac. From my macbook I want to print something. On the macbook I select the printer that is connected to the iMac. (The macbook has no problem finding this printer.) When I print i get the following error message (sorry it's in dutch)
In wachtstand (identiteitscontrole vereist) -> translated: in waiting stand (identification code required)
Further nothing happens....
This method worked for years but since I moved to a new internet provider I changed some settings connecting the time capsule to the new internet modem and since then it does not work anymore...

Login with an admin account and try http://127.0.0.1:631/ in your browser on the affected machine. See if there's something there that's different from the other machines.

Similar Messages

HP Officejet 7610 keeps saying printer error without a code number

Tried all the 3 stages of troubleshooting,was also confronted by Another ERROR message in the email that I tried in vain to send to HPsupport because I couldn't remember the product #.This is why I'm forced to go on this page in a last desperate bid to get answers to why my printer won't go any further than this confounded error message on the screen.Also my phone doesn't work so I can't ring them!

@Mr_Tungsten59
Welcome to the forums
I understand you have tried some troubleshooting for the printer error you're seeing. I am going to give you all of my thoughts and suggestions for this issue.
A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o...
Also: Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Removing the ink cartridges.
Unplugging the printer.
Dampening a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Waiting for the contacts to dry.
Re-seating them back in the printer.
Plugging the printer back in.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Good luck and Happy Friday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Photosmart 6510 Printer error/Blue screen on printer display Code:B864F472

Hello
I'm having a reoccurring problem with my HP Photosmart 6510 all-in-one. The printer will stay on for about five minutes, give or take, and proceed to flash a blue screen (on printer display) with error code B864F472
Next the screen displays a "Printer Error" message followed by "Please turn printer off and then on" with all lights on the printer flashing.
It will display this until I cycle the power and it repeats the same behavior after about five minutes.
I've searched extensively for a solution and have tried multiple things. Such as:
-Unplugging from back of printer and wall, 30 sec wait then plug back in.
-Clean cartridge and print header contacts.
-Set static IP.
-Printed various reports from service mode, No errors, Excellent signal strength.
-Connected to laptop through USB.
-Partial reset, Semi-Full reset.
-Reinstalled drivers on all computers.
-Updated firmware/software on printer itself.
-Ran HP Print and Scan Doctor.
-Reset Router
I'm at a loss now. The unit is just over a year old. I have two laptops and a desktop on the same network. Two computers running Windows 8.1 64-bit and the other Windows 7 64-bit.
Any help will be appreciated. Thanks in advance.
-Lee

I have the same problem. and no solution
All seems to work before the 5 minuts (I can print diagnostic page from the PC), then I think it a microcode problem ...

On my HP printer Officejet4620 I get an error message "waiting for printer to become available". Help please?

On my HP printer Officejet4620 I get an error message "waiting for printer to become available". Help please?

Restart the computer and restart the printer. If you continue to have the problem the follow the steps Apple outlines in Reset Printing System feature article.

I have a new MX922. All of a sudden I get Support Code C000 printer error has occurred

I have a fairly new MX922. All of a sudden I get Support Code C000 which says printer error has occurred. There is nothing in the print cue. I have restarted my computer. I have turned the printer on and off. I have turned the printer off, unplugged the printer, plugged it back in again, and turned on. The same message and flashing light for the error is still there. I can't operated my printer. Can anyone help me?
Thanks,
Kathy

Hi Soot!
So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.
Thanks and have a great day!

Printer Error Code OXBOOA8DEO

I'm getting an error code OXBOOA8DEO on my HP 4645 Multifunction Inkjet Printer. Please advise what I can do to fix it. Thanks!

Hi, Printer Error Code OXBOOA8DEO is an Ink system failure error. Please follow the instructions mentioned in the document Document Link
Although I am an HP employee, I am speaking for myself and not for HP.
Click the KUDOS star on the left to say 'Thanks'.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

HP OfficeJet 7310xi printer error code 0x885e2da6 during startup

HP OfficeJet 7310xi printer error code 0x885e2da6 during startup, will not progress to head alignment or connecting to the network after running for a long time. Fax light blinks exclamation mark blinks as does the power light after the three clicks during power-up. Ink cartridges never move.

Contact HP technical support at 800-474-6836 for more options.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Country-language selector.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

General Printer Error 0x61011bec

Hi,
I suddenly got an error yesterday on my printer as a fax was coming in. The first error message I got was 0x610000e, and then the error message changed to 0x61011bec and has been the same since yesterday afternoon. I've tried troubleshooting, and did the following:
http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00489814
to no avail. I cannot try the next option to update firmware -- even if I hit ok on the control panel, the message automatically reappears and I cannot get into the setup options to check the firmware. I did download a patch onto my computer this morning; I don't think it did anything. I can't even try the option to remove the printhead and ink cartridges again -- the printhead is now stuck all the way to the right so I can't get to it. Does anyone have any suggestions? I've tried going to this option:
My printer uses ink cartridges 564, 655, 364, 178, 862, or 920.
Click here to resolve the '0x...' and 'Ink System Failure' error message for your cartridges
however, once I click on the link, none of the options include the Error message that I'm getting.
My Mac OS is 10.9.5.
I shut down the power from the power button and waited about a minute to start the printer back up, and have also taken the power cord out from the back. Neither of those have produced any results either. My printer is connected to my computer via the wireless network. I've checked for paper jams and haven't found any.
Thanks in advance.
Joanne

Hi @jojod10175,
Welcome to the HP Forums!
I noticed that you are getting the error General Printer Error 0x61011bec with your HP Officejet 6500, and I am happy to help!
The error code stands for a Carriage Jam error, I would recommend to go through this guide, A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series, as it begins with 0x6...
If this guide does not resolve your issue, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Printing Error - pstopdffilter/pstocupsraster failed with err number -31000

Hi All,
I'm hoping someone could assist me with this. After googling like crazy for a solution I thought I had to post here on the forums. I'm a new Mac user (only a few days now) so please bear with me. I will also post this on the Java Forums because I don't know if this is a problem with my code or with the Mac settings.
Setup
I've got a Java Applet running on the mac (written in Eclipse 64 bit) on a Mac with OS X 10.6.4 on. Also, Java 1.6.0_21 (both 32 bit and 64 bit) is installed on the machine. The printer installed is a ZPL Label Printer (Zebra Technologies ZTC GK420d).
If I use another application such as TextEdit to print, it works fine.
*Problem Description*
Whenever I try print from the Applet nothing comes from the printer, my code does not break or catch any exception at all but the printer queue gives the error: *pstopdffilter/pstocupsraster failed with err number -31000.*
Code
The code I use with this Java Applet works absolutely fine on Windows XP 32 bit (IE 7.0, Google Chrome and Firefox) as well as on Windows 7 64 bit (I.E 8.0, Google Chrome and Firefox) but never on the Mac. For any developers who might be able to help, the code is below:
import java.applet.Applet;
import javax.print.Doc;
import javax.print.DocFlavor;
import javax.print.DocPrintJob;
import javax.print.PrintException;
import javax.print.PrintService;
import javax.print.PrintServiceLookup;
import javax.print.SimpleDoc;
import javax.print.attribute.PrintServiceAttribute;
import javax.print.attribute.standard.PrinterName;
import javax.print.attribute.HashPrintRequestAttributeSet;
import javax.print.attribute.PrintRequestAttributeSet;
import javax.print.attribute.standard.Copies;
public class UKMJavaPrintApplet extends Applet
public void init()
System.out.println("Initialising UK Mail Java Printing Applet...");
public void start()
System.out.println("Starting UK Mail Java Printing Applet...");
PrintLabelZPL("^XA^FO100,40^BY3^B3,,30^FD123ABC^XZ","Zebra Technologies ZTC GK420d");
public void stop()
System.out.println("Stopping UK Mail Java Printing Applet...");
public void destroy()
System.out.println("Preparing unload of UK Mail Java Printing Applet...");
public int GetPrinterCount()
PrintService[] services = null;
int serviceLength = 0;
try
services = PrintServiceLookup.lookupPrintServices(null, null);
if(services != null && services.length > 0)
serviceLength = services.length;
catch(Exception z)
System.out.println("Failed to get printer count: " + z.getMessage());
z.printStackTrace();
return serviceLength;
public String GetPrinterName(int index)
String sPrinterName = null;
String printerName = "";
PrintService[] services = null;
try
services = PrintServiceLookup.lookupPrintServices(null, null);
for (int k=0; k < services.length; k++)
PrintServiceAttribute attr = services[k].getAttribute(PrinterName.class);
sPrinterName = ((PrinterName) attr).getValue();
if(index == k)
printerName = sPrinterName;
break;
catch(Exception r)
System.out.println("Failed to get printer name: " + r.getMessage());
r.printStackTrace();
return printerName;
public Boolean PrintLabelZPL(String zplString, String printerName)
String errStr = "";
Boolean boolSuccess = false;
try
if(printerName != null && printerName != "")
PrintService psZebra = null;
String sPrinterName = null;
PrintRequestAttributeSet pras = new HashPrintRequestAttributeSet();
pras.add(new Copies(1));
PrintService[] services = PrintServiceLookup.lookupPrintServices(null, null);
for (int i = 0; i < services.length; i++)
PrintServiceAttribute attr = services.getAttribute(PrinterName.class);
sPrinterName = ((PrinterName) attr).getValue();
if (printerName.equals(sPrinterName))
psZebra = services;
break;
if (psZebra != null)
DocPrintJob job = psZebra.createPrintJob();
byte[] by = zplString.getBytes();
DocFlavor flavor = DocFlavor.BYTE_ARRAY.AUTOSENSE;
Doc doc = new SimpleDoc(by, flavor, null);
System.out.println("Printing to: " + printerName);
job.print(doc, pras);
boolSuccess = true;
System.out.println("Printing Successful.");
else
errStr = "Zebra printer not found.";
System.out.println(errStr);
boolSuccess = false;
else
errStr = "No printer name was provided.";
System.out.println(errStr);
boolSuccess = false;
catch (PrintException e)
System.out.println("Print Failed with PrintException: " + e.getMessage());
boolSuccess = false;
e.printStackTrace();
catch (Exception f)
System.out.println("Print Failed: " + f.getMessage());
boolSuccess = false;
f.printStackTrace();
return boolSuccess;
Does anyone have any ideas on how I can resolve this and print to the ZPL printer from my Java Applet on the Mac?
Any help would be much appreciated.
Thanks!

We managed to solve our own problem. This was not directly a Java Problem, but a problem with the setup of the Zebra printer on the Mac. Printing directly to the ZPL Printer never worked and always gave the error Printing Error - pstopdffilter/pstocupsraster failed with err number -31000.
To solve this, we had to use the CUPS (Common Unix Printing System) interface. CUPS is apparently installed standard with every Mac. Being a new Mac user I didn't even know this a week ago. We had to use CUPS to add the printer, set it to be a "RAW" printer and then add something called a Class. Now when printing from the Java Applet, we DO NOT print to the actual Zebra printer, we print to the Class.
Here are the steps on how to accomplish all this:
1. As an Admin user, log onto Cups using the Safari browser by entering *http://localhost:631* into the Address Bar.
2. Select the Administration tab and click, ‘Add Printer’
3. Select the required local printer and then ‘Continue’
4. Enter a Name, Description, Location and uncheck the ‘Share This Printer’ checkbox, where:
a. Name = Queue Name (e.g. Zebra_RAW)
b. Description = Human Readable Description (e.g. Zebra1)
c. Location = Human Readable Location (e.g. My Mac mini)
5. Click ‘Continue’
6. Click ‘Select Another Make/Manufacturer’ and select ‘Raw’. Click ‘Continue’
7. Click ‘Add Printer’
8. Check that Banners are ‘none’ and Policies are ‘stop-printer’ (Error) and ‘default’ (Operation)
9. Click ‘Set Default Options’
10. Under the Administration tab, click Add Class.
11. Enter a Name, Description, Location and select the Members:
a. Name = Queue Name (e.g. ZebraRAWClass)
b. Description = Human Readable Description (e.g. ZebraRaw)
c. Location = Human Readable Location (e.g. My Mac mini)
d. Members = the Queue Name of the new raw printer
12. The only visible printers on the list then will be your non-raw printer/s and the printer class which you just created.
13. Now when printing from Java Code, you must use the class as the printer in order to print raw ZPL.
So in my example code in the previous post, I would print like this: PrintLabelZPL("^XA^FO100,40^BY3^B3,,30^FD123ABC^XZ","ZebraRaw");
And it works! I hope this can help others with the same / similar problem.

"General printing Error"

this printe has is just over a year old it started printed very faded pictures at first I bought new ink and it did not help the picture quality at all then maybe a month or so later it wont print anything at all it keeps saying general printing error I have used the hp support assistant and nothing is working

Hi SuperMotte,
I understand that you are getting an error message on the front panel of your HP C410 printer. I would like you to go ahead and start troubleshooting An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on...You will notice in this document you are required to remove your printhead, please be very careful as you do not want to scratch any of the contacts.
I will watch for your reply, let me know if this was helpful or if you require more assistance.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Crystal Report Print Error

Hi I am having the strange issue.
When my application is running as windows service, the RAS engine is not printing the report.
I am getting the below error.
//Code Snippet
     PrintReportOptions printOptions = new PrintReportOptions();
     printOptions.setPrinterName(printername);
     printOptions.setPaperSource(PaperSource.auto);
     printOptions.setPaperSize(PaperSize.paperLetter);
     printOptions.setNumberOfCopies(1);
     printOptions.setCollated(false);
     rcd.getPrintOutputController().modifyPageMargins(850, 250, 250, 250);
     //Print report.
     rcd.getPrintOutputController().printReport(printOptions);
Any one could help me on this?
Thanks
Sumathi
Msg:java.awt.print.PrinterAbortExceptionStack:com.businessobjects.crystalreports.viewer.core.f.print(Unknown Source)
sun.print.RasterPrinterJob.printPage(RasterPrinterJob.java:1936)
sun.print.RasterPrinterJob.print(RasterPrinterJob.java:1431)
com.businessobjects.crystalreports.viewer.core.f$a.a(Unknown Source)
com.businessobjects.crystalreports.viewer.core.f.a(Unknown Source)
com.businessobjects.crystalreports.printer.bean.a.ck(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
com.crd.report.crystal.CrystalReportUtil.exportReport(CrystalReportUtil.java:2094)
com.crd.report.biz.CRDReportingFactory.exportReport(CRDReportingFactory.java:336)
com.crd.report.app.ReportingImpl.generateReport(ReportingImpl.java:115)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crd.services.ServiceProxyFactory$LocalHandler.invoke(ServiceProxyFactory.java:374)
$Proxy19.generateReport(Unknown Source)
com.crd.exporter.router.DefaultReportWriter.generateReport(DefaultReportWriter.java:50)
com.crd.exporter.router.Router.route(Router.java:286)
com.crd.exporter.router.Router.dispatchPackage(Router.java:191)
com.crystaldecisions.sdk.occa.report.lib.ReportSDKPrinterException: Report could not be printed.---- Error code:-2147467259 Error code name:failedStack:com.businessobjects.crystalreports.printer.bean.a.ck(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
com.businessobjects.crystalreports.printer.bean.ReportPrinter.print(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crystaldecisions.sdk.occa.report.application.PrintOutputController.printReport(Unknown Source)
com.crd.report.crystal.CrystalReportUtil.exportReport(CrystalReportUtil.java:2094)
com.crd.report.biz.CRDReportingFactory.exportReport(CRDReportingFactory.java:336)
com.crd.report.app.ReportingImpl.generateReport(ReportingImpl.java:115)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.crd.services.ServiceProxyFactory$LocalHandler.invoke(ServiceProxyFactory.java:374)
$Proxy19.generateReport(Unknown Source)
com.crd.exporter.router.DefaultReportWriter.generateReport(DefaultReportWriter.java:50)
com.crd.exporter.router.Router.route(Router.java:286)
com.crd.exporter.router.Router.dispatchPackage(Router.java:191)

Hi,
Can be a permissions issue.
Try giving the ASPNET account full control on Temp folder :
    . Right-click the folder and select 'Properties'.
    . Go to the 'Security' tab and click the 'Add' button.
    . Select the 'ASPNET'. Click 'ADD'. Click 'OK'.
    . Check 'Full Control' from 'Permissions for 'ASPNET'.
Sincerely,
Nikhil Dharme

How can I print emails? Printing Error message that no printers are installed. (Printers are installed.)

When I click File > Print, I get a Printing Error message that no printers are installed. Printers are installed. When I click Yes to install a new printer, I receive a new error message that "Windows can't open Add Printer / The local print spooler service is not running. Please restart the spooler or restart the machine." I updated to the new version of Thunderbird 24.6.0. Using Windows 8. I restarted the machine. I confirmed printers are installed using Control Panel. I do not see any way to restart a print spooler. How can I fix this? Thanks.

The print spooler is a windows service and is required to print. I would hazard a guess you can not print with any application.
What I am saying is I think your windows instalation has a problem, not Thunderbird.

Error: An integer constant expression is required within the array subscrip

hello all,
here is a small piece of code which compile well with g++:
#include <iostream>
using namespace std;
int main () {
int i= 0, j=4 ;
cout <<" i=" ; cin >> i ;
cout << "i="<<i<< endl;
if ( i > 1) {
   double xx [i+5];
   int n= i+5;
   for (int k =0 ; k < n ; k++) xx[k] =k;
cout << "xx[2]=" << xx[2] << " xx[4]=" << xx[4] <<" xx["<<i<<"]="<< xx[i] <<en
dl;
cout << "xx[1]=" << xx[3] << " xx[5]=" << xx[4] <<" xx["<<n-1<<"]="<< xx[n-1]
<<endl;
}with Sun Studio 12 CC, the error is:
"x.C", line 12: Error: An integer constant expression is required within the array subscript operator.
1 Error(s) detected.Is there an option to force CC to accept it? i read that CC has some gnu extensions (http://docs.sun.com/source/820-4155/c++.html)
Thanks in advance for help,
gerard

This works:
#include <iostream>
#include <alloca.h>
using namespace std;
int main () {
int i= 0, j=4 ;
cout <<" i=" ; cin >> i ;
cout << "i="<<i<< endl;
if ( i > 1) {
   double *xx = ( double * ) alloca( sizeof( *xx ) * ( i + 5 ) );
   int n= i+5;
   for (int k =0 ; k < n ; k++) xx[k] =k;
cout << "xx[2]=" << xx[2] << " xx[4]=" << xx[4] <<" xx["<<i<<"]="<< xx[i] <<en
dl;
cout << "xx[1]=" << xx[3] << " xx[5]=" << xx[4] <<" xx["<<n-1<<"]="<< xx[n-1]
<<endl;
}

How can I fix this printer error with Samsung SCX-4300 and SCX-4521f on Windows Server 2008 R2?

I have two printers installed on Windows Server 2008 R2 (64-bit):
1. Samsung SCX-4521f
2. Samsung SCX-4300
There are two computers (Windows 7 Professional, 32-Bit) connected to this server that utilise these shared printers.
The drivers installed are as follows:
SCX-4x21_Win7_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7 3.04.96:03 Print Driver 11 Dec, 2009 12.37 MULTI LANGUAGE)
SCX-4300_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7(32,64bit) 3.04.95:07 Print Driver Jan 19, 2011 53.07 MULTI LANGUAGE)
After printing documents for some time (within a 24 period) the printers no longer respond to print requests.
On the server opening "Control Panel\Hardware\Devices and Printers" shows the two printers with yellow exclamation marks.
The "SCX-4x21" printer shows the "Status" as "Needs troubleshooting" and "Printer: Error".
The "SCX-4300" printer shows the "Status" as "Needs troubleshooting".
Neither will print a test page.
Searching for new drivers automatically returns saying: "The best driver software for your device is already installed".
The error persists and nothing will print.
When double-clicking on the "SCX-4x21" printer (or going to "Control Panel\Hardware\Devices and Printers\Samsung SCX-4x21 Series") you see the following:
"Printer: Error" and "N document(s) in queue".
Clicking on either of these brings up the print queue and shows a document with the status of "Error - Printing".
As each job with an error is cancelled the next one attempts to print and also displays an error like the last.
Once all the jobs are cleared the printer information says "Printer: Ready".
Sending a "Print Test Page" sends the printer into an error state saying "Printer: Error".
With the "SCX-4300", sending a "Print Test Page" displays a bubble saying: "Toner Empty: Replace Toner".
However, I can't see any specific error messages.
How do I find out what exactly "Needs troubleshooting"?
Please can anyone advise further?

The printer (SCX-4300) has stopped again.
Since it has been stopped I have done your recommendations:
Unticked the "Enable bidirectional support" option under the "Ports" tab in the printer properties.
Set the "Interactive Services Detection" to Automatic and started it.
Unfortunately the printer did not start printing, the print jobs did not restart or delete.
I decided to check the Operational logs that we enabled.
The first job I see goes like this:
Information: Rendering job 41.
Error: The print spooler failed to delete the file C:\Windows\system32\spool\PRINTERS\00041.SHD, error code 0x2. See the event user data for context information.
Information: The print job 41 was sent through the print processor SSE1MPC on printer Samsung SCX-4300 Series, driver Samsung SCX-4300 Series, in the isolation mode 1 (0 - loaded in the spooler, 1 - loaded in shared sandbox, 2 - loaded in isolated
sandbox). Win32 error code returned by the print processor: 0x0.
Information:Printing job 41.
Information:Spooling job 41.
This job actually printed.
Other jobs printed fine with no error.
There are no other errors in the "Operational" log other than the "print spooler failed to delete" error.
Any ideas what to try now?
Update: Unticking the "Enable bidirectional support", clearing the print queue and then trying again seems to have fixed the problem for now.

Printing error: in waiting stand (identification code required)

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