Printing error message when trying to print an email from Outlook 2010

I am having an issue with a client machine.  The user is using windows 7 pro and office 2010 pro.  This issue i am having is when you go to open an email that you need to print i get the following error "the item could not be found". 
It does not make any difference if the printer is a local or a network printer.  I have tried creating the profile again and still get the same problem.  The problem is machine based and not user based.  How can i get around this.  At the
moment the user is having to copy and paste the message into word when they are then able to print it.  It only seems to effect outlook and not other Office applications
Please Help

 I have tried creating the profile again and still get the same problem.  The problem is machine based and not user based. 
Hi GG1234,
If you recreated the Outlook profile and still got the same problem, please try to recreate the Windows Profile:
Log on to client using local admin account->rename the profile folder under c:\users.
By the way, did you try to print the mails in OWA?
Frank Wang
TechNet Subscriber Support
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