Printing errors with BRAND NEW Envy 4500 printer!!! Not happy.

I've tried all the troubleshooting info available on the web. I even installed "HP print doctor". What is happening is that ALL of my test pages are printing fine but NONE of my jobs are printing to completion. If it's a 2 line document, sure. But more than one page or even a long page? Forget it. I get an error on my computer that the print job failed. It cancels itself and then ejects the paper or gets stuck and the printer is perpetually stuck in "printing" mode and I have to manually cancel it. It really took a lot of energy to set this up so I really don't want to pack this thing up and ship it back but I sure as heck will and I'll never buy another HP printer again. The last one had faulty software too and I had to find a hack on the internet to fix it which basically meant removing the wireless hardware from the machine. It worked but I am not doing this on a brand new printer. Give me a fix, please.

Hi , Welcome to the HP Forums! I understand that you are having some sleep mode issues with your HP Envy 4500. I am happy to look into this for you!  Some questions for you:  How is your printer connected? Wireless, or USB?Are you using Genuine HP Ink Cartridges, or refills? Are you able to make copies with your printer? Copying Documents. In the meantime, I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by . It is important that your printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. Then, I would double-check the printer's firmware is up-to-date. Getting Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series. We will start with these two steps, and see what happens!  Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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