Printing failure with 10.5.7 update

I am still having printing problems with 3 hp printers - Computer 1 connects with a Color LaserJet 2605dn and OfficeJet j6480. Computer 2 connects with same 2605dn and Photosmart d5360. Both computers and printers worked absolutely fine with 10.5.6. Upgraded to 10.5.7 all went haywire. I have reinstalled drivers, upgraded to hp 1.1.1 and have gone through the list of suggestions (deleting printers and re-adding, resetting print system, download from Apple site not software update, etc) When I check for a printer driver through the 'open print queue/info/driver' I am not given an option to select a driver or printer model - Under the 'general' I show the host name as ::1, no driver version and no availability to select a driver (all is gray)- bonjour is not available. I am at a loss as to what to do next. Thanks

The solution was to reset the SMC and PRAM.

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Printing problems with 5.4.2 update

Airport Utility 5.4.2 screwed up my Airport Express settings
I was able to print wirelessly prior to this update and then I installed 5.4.2
Now I can't print wirelessly, Airport can detect my printer but it disconnects once I start printing
I'm using an HP PSC 1410 printer. My Airport Express is the 802.11g with AirTunes.
I have tried reconfiguring my AE through Airport Utility but to no avail.
Any workaround for this problem?

I too have experienced a similar problem.
I have a Lexmark X4875 Wireless Printer which is connected to the network created by Timecapsule.
This setup has worked flawlessly for about 6 months but in the last 2/3 days when I try to print a document the printer icon appears in the dock and the document goes to print then after about 30 seconds I get a message something like 'problem communicating with the printer ........'
The only way I seem to be able to get it to work again is to delete the printer then add it again. All seems well for a while then the same problem reoccurs. I have not yet been able to determine if there is a trigger.
I also applied the recent Apple Software Update and wonder if this has had a negative effect.
My Windows based laptop continues to print fine wirelessly.
If I find a solution I will post here.
Thanks.

Pdf files print incorrectly with 10.1.7 update

I upgraded to the 10.1.7 Acrobat update a few days ago. Now when I print pdf files all the text prints as a solid garbled mass of compressed overlapping characters. Graphic elements print fine. I'm running CS5.5 on OSX 10.6.8 and printing on an Espson Stylus Photo 2200.
I've never had any problems printing pdf files prior to this. Is this a bug with the 10.1.7 update, or is it an incompatibility with my printer driver? For now I will have to go back and restore to a previous version of Acrobat in order to print.
Has anyone else had this experience or know how to fix it?

As a temporary measure you can try print as image. Since this happens on all pdf files, you can try re-instaling your printer driver and see if that helps.

All in One printer issue with Windows 8.1 update

Hi all,
Hoping someone out there may be able to help with the following.
I have a Canon MG8250 all in one printer/scanner. All was fine on Windows 8, but then upgraded to 8.1 a couple of weeks ago. Just got round to using the printer and scanner and the printer wouldn't work (scanner was fine). Uninstalled MP drivers and reinstalled from Canon site and all seemed fine with the printing. Alas the scanner now would not work. Did the same, uninstalled MP Navigator Ex and reinstalled from Canon site, but no fix this time. PC says "Cannot start MP Navigator Ex" and printer says "Set PC to start scanning".
Anybody know how to fix?
Thanks,
Peter

Hi @louielou581 ,
Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the email address in your post. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

Wireless Print failure with 2575/Vista

I am trying to get my wife;s laptop to print through wireless to a 2575.
Network
Netgear 3300 router feeding Cisco swith
MAchines
HP desktop XP - ethernet
Linux desktop - ethernet
Dell laptop Linux - wireless
HP DVR9000 laptop - wireless
Printers
HP Laserjet 4 -Netgear pc100 print server ( I know it is old, but it keeps on working)
Samsung CLP Color Laser - ethernet
HP 2575 - ethernet
All machines except the HP9000 can print fine to the 2575 including the Linux wireless laptop. All other functions of the 2575 work ok on the HP9000; scanning, scan to, copying from SD, etc. The HP9000 can print to either of the other 2 printers and also the HP 8000 at her office.
Any print job sent to the 2575 from the HP9000 just goes into the spool until it finally errors. I downloaded/installed the Vista install software and the connection patch for Vista from the HP support site. No luck.
Bad as I hated to, I even used MS Fixit to try to resolve this. Just don't know where to go from here. I am not real great with MS trouble shooting anyway.
Any suggestions or guidance would be appreciated, as my wife want's to print her pictures.

Try installing a wireless print server.
Greetings from Northern Ontario, Canada

Printing Problem with 10.6.6. update

I am unable to print from Adobe Reader or any other Adobe products since an upgrade to 10.6.6
I have the same issue on a Canon printer, and on a Kodak printer - which leads me to think its an Adobe/Apple issue.
Anybody else having the same issue?

Welcome to Apple Discussions!
Sometimes what you need to do is clear the print queue in the Printer System Preferences, sometimes what you need to do is reinstall the latest printer drivers. Sometimes open source drivers work*:
http://www.macmaps.com/printersx.html
I don't have an ipf700, but my MX700 works in 10.6.7 if it is any consolation.

Keyboard Failure with WIN 8.1 update today

My laptop (Ideapad Flex 15) updated and restarted this morning -- upon which I lost all KB function. I could not log in since could not enter my password. I plugged in a wireless USB KB which works. Any ideas how to restore laptop KB function?
Solved!
Go to Solution.

Try updating/reinstalling the chipset and IMEI driver. Reboot and check. OR try resetting the bios to default values.

HP LaserJet M1212nf MFP Printer - Communication Failure with the scanner

Dear all,
May I kindly ask if there are any known resolutions in terms of a scanning issue with the HP LaserJet M1212nf MFP Printer?
When it starts scanning the printer only scans the up to the 3rd or 4th page, it stops in the middle of the sheet and produces an error message stating the following: Communication Failure with the scanner.
Are there any steps that may be followed in order to resolve the incident?
Many thanks in advance.
Best regards,
Ryan

Hi @Ryan_HP ,
I see that you are experiencing a communication error during scanning of multiple pages. I would like to help, but I will need some more information to provide you with the correct steps to resolve this issue.
If you are using Windows, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
Temporarily turn off any Antivirus Software, just to rule out any interference.
Try scanning again.
What operating system are you using?
How to Find the Windows Edition and Version on Your Computer.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How is the printer connected? (USB/Ethernet)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
What scanning software are you using?
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Error Message: "Printer Failure" Problem with print or ink system . . .

Greetings!
I wasn't exactly sure where to post this, but the error message refers to printer or ink system failure so I thought this was a good place. I've been troubleshooting my parents HP OfficeJet Pro 8600 AiO for the last 2 or 3 hours with little success. I've contacted HP tech support but they wanted $200 for the work to be done and neither I nor my parents, who are retired and on a fixed income, have the money to spare.
The tech support people said it was probably a problem with the drivers, so I attempted to reinstall the software, but that didn't help at all. A brief description of the problem might shed some light on this awful situation. Since this morning, my father tried to print something and the printer itself gave the following error message on the front LCD panel on the device itself (ie, not on Windows, but on the printer's display):
"Printer Failure
There is a problem with the printer or ink system. Turn it off, then on. If the problem persists, contact HP."
Obviously my first course of action was to follow the directions. I turned it off, unplugged the cord, waited approx. 30 seconds, replugged it in and turned it back on. Nothing changed. I've also tried removing and replacing the Ink cartridges, checking the tray for a paper jam or shortage and performing a rain dance in the hopes of attracting the gods' attention xP. In short, I'm at my wits end and don't know where to go from here.
I'm unable to access the device's LCD display control panel, which controls the printer, as the error message cannot be closed. I've tried restarting the PC as well, and a lot of other basic deductive troubleshooting procedures to no avail (forgive my overuse of cliches).
Any help would be appreciated. Thank you very much in advance. I wish you all a great day, and may the god of printing protect you from the same situation. I can assure you it's most unpleasant.
Regards, Sean (frosztbyte)
P.S. I'm not sure what other information might be needed in order to help me, but ask and you shall receive any I can find.

Hi frosztbyte,
I understand your parents have an OfficeJet Pro 8600 that is saying it has a printer failure, that you have thus far not been able to clear, despite your best effort and a rain dance (at least I know who to blame for the rain now ). I would be happy to help you as best I can!
The first thing I'd suggest you do is plug the printer directly to a wall outlet if it isn't already plugged to one, just to ensure the printer is getting all the power it needs to function properly. If that doesn't seem to change anything though, please have a look through this A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document (it was steps for the same error without an error code as well) and hopefully it can help resolve the issue.
If the issue persists after trying the wall outlet and that document I would advise you try call HP again. I believe the number you called previously may have not have been HP, but another company. If you're in North America just call 1-800-474-6836, and if you're anywhere else have a look at this Contact HP Worldwide page to see what number to call for your area.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

PlayReady failure with specific OS version of Windows 8.1 Update

Hello,
I'm observing a failure in my app during Smooth Streaming video playback using PlayReady DRM. The app is a WinJS Universal App solution for Windows Store and Windows Phone, using the latest updates for Visual Studio 2013, Update 4.
So far, the failure is limited to one specific version of the Windows 8.1 Update. I have two identical devices, both retail versions of the phone, that demonstrate this issue. Note, these same phones that fail with PlayReady can successfully
stream unprotected Smooth Streaming content.
My other five Windows Phone devices, with different OS version numbers, do not demonstrate the failure with the identical app installed. Therefore, I suspect the OS version may be the cause.
Failure description:
When I attempt to stream PlayReady protected Smooth Streaming video, the player initializes the media player and the MediaProtectionManager, but then displays the error state (The video failed to play. Try again.) immediately, and the following message is
displayed in Visual Studio:
MEDIA12899: AUDIO/VIDEO: Unknown MIME type.
--- Message: MEDIA_ERR_SRC_NOT_SUPPORTED (0x887A0004)
Summary of tested OS versions:
Windows Phone 8.1 Update
8.10.14141.167, untested
8.10.14147.180, untested
8.10.14157.200, untested
8.10.14176.243, NOKIA Lumia 830, fails to stream, tested with two devices
8.10.14192.280, untested
8.10.14203.206, HTC HTC6995LVW, streams successfully
8.10.14219.341, NOKIA Lumia 920, streams successfully
8.10.14226.359, BLU WIN HD W510u, streams successfully
Windows Phone 8.1
8.10.12359.845, untested
8.10.12382.878, untested
8.10.12393.890, NOKIA Lumia 920, streams successfully
8.10.12397.895, untested
8.10.12400.899, NOKIA Lumia 530, streams successfully
Note, one of OS versions I've tested fails to stream the PlayReady protected Smooth Streaming content, and five other OS versions I've tested successfully stream the same video content.
Is this a known issue with a specific version(s) of Windows Phone 8.1?
Regards,
Andrew

Hello,
0x887A0004 equates to DXGI_ERROR_UNSUPPORTED. This error is usually generated when you are trying to use Direct3D features that are not supported. Different devices support different D3D features since they contain different video hardware. It is possible
that a hardware feature that is required by the license is not supported in the hardware / driver of the device. I would recommend that you check the license and make sure that it does not contain any hardware specific requirements such as HDCP.
In other words try playing content with the least restrictive license and see if it works for you.
I hope this helps,
James
Windows SDK Technologies - Microsoft Developer Services - http://blogs.msdn.com/mediasdkstuff/

I am running windows 7 64bit, have a brother printer MFC-J4510W with the latest driver update, have Adobe reader 11.0.10.32 and as of today I cannot print any pdf files that before I could, all help appreciated

I am running windows 7 64bit, have a brother printer MFC-J4510W with the latest driver update, have Adobe reader 11.0.10.32 and as of today I cannot print any pdf files that before I could, all help appreciated
I followed the FAQ troubleshooting and that didn't help

Here is what worked for me:
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Error in Printing with 10.4.11 Update

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wmc

I am having trouble with printing also. However, there may be more than one flaw to correct. I do not get any message whatsoever. The commands are exicuted presumably but no printing is done. I have choecke the Print Setup Utility and the correct printer is chosen. (As above all printers are affected.) A check of the jobs reveals that there are no jobs pending. The requested job appears in the jobs completed queue. The printers are linked via USB. I have a Samsung ML-1210, Hewlett-Packard 1100se. I had no problems in the several months previously. I have repaired the hard drive, fixed permissions, repaired the directory with DiskWarrior. I have also deleted and reselected he printers, reset the print queue and reselected the printers, and of course, in the midst of that turned printers off and on, unplugged the USB cables, etc.. Any clues about the nature of this problem?
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The System Info below your post indicates that you are running OS X 10.5.8. The FaceTime Beta requires a minimum of OS X 10.6.4.

HP Officejet 8620 Pro - repeated printer failure

An employee has a problem with a printer. It keeps saying "printer failure" Please restart it....over and over. Then it says contact HP if the message keeps showing up. lol!! that isn't very helpful at all. After an hour of trying to "contact HP" I have resorted to this forum for help. Can anyone help me? This printer is unavailable for chat and phone support points me to online. Round robins are supposed to be non-existent....except for support at HP Thanks

HI , Thanks for reaching out to the HP Support Forums! I understand that there is an error message, which reads 'Printer Failure' on the HP Officejet Pro 8620 e-All-in-One Printer. I also see that you would like the contact information for HP Technical Support. I would like to assist you. Here's a document I would recommend that you try, HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays.
HP Officejet Pro 8600, 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series - An 'Ink System Failure' Error Message Displays on the PrinterThis document is for HP Officejet Pro 8600, 8610, 8615, 8620, 8625, 8630, and 8660 e-All-in-One printers.An 'Ink System Failure' error message displays on the printer control panel. The printer does not print. IMPORTANT NOTE: If a similar message displays with ' Printer Failure' in the title, go to A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays on the Computer. If you see 0X6 in the error message, go to this link. If not continue.Step 1: Use genuine HP ink cartridgesIf ink cartridges are loaded in your printer that are not compatible with your printer, it might cause an error message.Video of replacing an ink cartridge The following video demonstrates how to replace cartridges. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers. Step 2: Reset the printerResetting the printer might clear the error message.Turn the printer on, if it is not already on.Wait until the printer is idle and silent before you continue.With the printer turned on, disconnect the power cord from the rear of the printer.Unplug the power cord from the wall outlet.Wait at least 60 seconds.Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.Reconnect the power cord to the rear of the printer.Turn on the printer, if it does not automatically turn on.The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 3: Remove the ink cartridges, and then check the error messageRemoving the ink cartridges and checking for the error message can help diagnose the printer issue. Remove the ink cartridges, and then check for the error message.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the ink cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.Figure : Open the ink cartridge access doorMake sure that the colored dot on the ink cartridge label matches the colored dot on the carriage slot.Figure : Colored dot on the ink cartridge label should match the colored dot on the carriage slotPush in on the front of the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.Figure : Remove the ink cartridge from its slotRepeat these steps for the other ink cartridges.Close the ink cartridge access door.Figure : Close the ink cartridge access doorLook at the control panel.If the printer displays an 'Ink System Failure' message on the control panel, then skip to Update the printer firmware.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then continue to the next step.Step 4: Clean the ink cartridges, and then check the error messageCleaning the ink cartridge contacts and replacing them one at a time can help determine if a specific ink cartridge is causing the error message.Gather the following materials:Distilled or bottled water (tap water can damage the ink cartridges)A clean, lint-free clothA clean, dry cotton swabLightly dampen a clean, lint-free cloth with bottled or distilled water.Gently wipe the copper-colored contact on one of the ink cartridges.Figure : Copper-colored contact on the ink cartridgeWipe the contact with a dry lint-free cloth before proceeding to the next step.Repeat steps 2-4 for the three remaining ink cartridges.Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.Figure : Push the ink cartridge forward in the slot until it clicks into placeClose the ink cartridge access door.Figure : Close the ink cartridge access doorCheck the printer control panel to see if the error message persists.If the 'Ink System Failure' message displays, replace the ink cartridge you just reinstalled. If you have replaced the ink cartridge and the error message persists, continue to the next step.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then repeat steps 6-8 for each indicated ink cartridge remaining. If you have cleaned and replaced all of the ink cartridges and the 'Ink System Failure' message displays, continue to the next step.If the error message does not display, you do not need to continue troubleshooting.Step 5: Update the printer firmwareUpdating the printer's firmware might clear the error message. Update the printer firmware. NOTE: The HP printer must be connected to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.From the home screen on the product control panel, touch the ePrint icon ().Wait for the product to connect to the ePrint server. The ePrint status displays.Touch Settings on the bottom left corner of the screen.Touch Printer Update, and then touch Check for Update Now. NOTE: Check for updates every week to make sure that you are getting the most out of your HP product.If the error message persists, continue to the next step. Step 6: Remove the printheadIf there is paper obstructing the printhead or if the printhead is not seated correctly, it might cause an error message. Turn on the printer, and then remove the printhead.Press the Power button to turn on the printer, if it is not already on. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. Allow the carriage to move to the cartridge access area, and the carriage stops moving.Figure : The slot on the side of the printerDisconnect the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, gently lift and remove the printhead from the carriage. NOTE: Do not remove the cartridges from the printhead. You can safely remove the printhead with all of the cartridges inserted.Figure : Remove the printhead CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Nozzles and electrical contactsNozzlesElectrical contactsPlace the printhead assembly (with the cartridges still installed) upside down on a clean sheet of paper. CAUTION: Do not leave the printhead assembly outside of the printer for an extended period. Doing so can result in damage to the printhead or the printer.Figure : Printhead upside down on a clean sheet of paper Step 7: Inspect the carriage path where the printhead sitsUse a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, errors are likely to occur.Use a flashlightPaper jammed in carriage path Step 8: Insert the printhead, and then lower the carriage latchReinstall the printhead, and then check to see if the error message persists.Grasp the sides of the printhead and turn it right side up with the nozzles facing down and the electrical contacts facing away from you.On the front of the printer, insert the printhead into the carriage, ensuring that the electrical contacts face the inside of the printer. As you guide the printhead into the carriage, it lowers into the carriage as it seats. CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Insert the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Carefully lower the carriage latch to secure the printhead.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on. NOTE: The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 9: Reseat the printhead up to three timesSometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead up to three times. NOTE: You do not need to remove the printhead from the carriage.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.Figure : Open the cartridge access doorSlot on the left side of the printerUnplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.Figure : Slightly lift the printheadReinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.Figure : Reseat the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Lower the carriage latch.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 10: Use an automated tool to clean the printheadLoad the paper into the input tray, and then use an automated tool to clean the printhead.Load unused, plain white paper into the input tray.On the printer control panel, touch the Right Arrow () to display additional options.Touch Setup (), touch Tools, and then touch Clean Printhead.Wait until the printhead cleaning sequence completes and the report prints.If the error message persists, continue to the next step. Step 11: Replace the printheadIf you have completed all of the preceding steps and are still experiencing a problem, contact HP to replace the printhead.If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.If the error message persists, continue to the next step. Step 12: Service the printerContact HP, and then service the printer. Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

General printer failure 8315:5218

Hi,
When one of the user is trying to print from Adobe pageMaker 7.01a, it does not print and gives the below error message
An error occured while printing
General printer failure
8315:5218
It works fine when try to use the same printer from other applications like Word etc. Reinstalling also did not help.
Can somebody please help with this issue?
Thank You

Tried below things on users system. But no success.
Print the same file to a different printer
Copied the same file to a local folder and sent to print
Created a new file and sent to print it to different printers
Also ran Repair installation
But none of this worked. The PageMaker does not print to any printer. And gives the same error
Although I installed Acrobat on the system and can print it using Adobe PDF printer to a PDF file.
Is it a PS printer? No
Are you printing to FILE: ?
I do not know how FILE: is related to this. But I opened "Printers and Faxes" window. Select File --> Server Properties. In the "Ports" tab could see an entry for FILE: Do not know how it is related with Adobe Pagemaker
Are you using the Export… AdobePDF… macro? No
Create a new PM publication, with just a square of black on it - does that print OK? No, it gives the same error
It could be a permissions issue - are all the files on a local drive, usually C:, and not a server or flash drive? I copied file on local folder as c:\data\. But still the same error message.
What if you remove all the images- does it print OK? I created a new publication with only text in it and tried printing it. But same message.
Are you using any non-standard fonts? No
I will also carry out a diagnostic recomposition as per your reply and follow instructions from troubleshooting page. Will update again if it worked or not.

Printing failure with 10.5.7 update

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