Printing from call manager

I like to print the help screens and also print the screen displays while in Call Manager. The network engineer did not recommend this. We tried it anyway - we added a driver and defined a printer but sometimes it would cause the IExplorer to spike the CPU up to 100 percent. Any suggestions on how to print?

Not sure why you need to be on the server it self to do screen captures. Everything is doen through the Web interface.
From your desktop, load a program that captures screen shots. I use "screenhunter" I can press F6, crop the picture and save it and one click to a designated folder. I have created a couple docs for my clients this way, not having to be on the server at all.
Remember, the console at the server for CCM, you should hardly ever have to log into for day to day administration. Everything is done through IE at your own computer.
Loading other software, print drivers, etc onto CCM is probably not supported by TAC anyways.

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Printing from file manager in Solaris 10

Is is possible to print from file manager in Solaris 10, I can print from the command line but not from file manager, when I try there is no output lpstat shows nothing and no error messages. Latest patches are applied as of 14/04/08.
Edited by: its_mallen on Apr 15, 2008 5:37 AM

I've found I can print as root but a user can't, wondering if there are any special privilages, I've found an allow and deny command but they can print from the command line so not sure this will fix the problem

Call Records from Call Manager

I am trying to figure out how I can get call records from Call Manager. I can get CR form our PBX but cannot figure out the Call Manager... Any ideas?
Thanks,
Dennis

Hello
There are 2 ways to get call record.
Cisco has a built-in CDR Report Analysis. This application is accessable from the CallManager
Go to Application, Install Plugin, install the CDR Reporting and Analysis plugin in CallManager. Then go to Servicability and go to Tools then select CDR Analysis and Reporting
Default login is admin/admin
2nd method is via SQL Server where there is a databae call CDR . You can customize a ASP page to retrive the data you want from there
enjoy

Remove device and profile from call manager

Is there any documentation on how to remove phones and EM, RDP, CSF profiles from call manager in order to free up some licensing??

EM does not take any licenses, but the way you want to do this (assuming all associations are correct and dependencies would prevent you from doing it anyway):
delete UDP
delete CSF device
delete RDP
delete desk phone

Factory Default from Call Manager

I have a client which is private. They have many type phones that we need to change with new one. I want erase all information like call history, Itl files, tftp servers etc.
My first question is : What can I do to delete all these kind of information. My first idea is factory default? Can we make differently?
Second question is : If we can success that with anyone's answer , Can we send this command to all 7841 ip phones from Call Manager 10.5.1?
Second question is important part of work. We must do approximately 500 phones which I need to change with new phones. I want to send this command from Call Manager?
Regards..

Just go the phones erase call history/network config/ITL files etc the settings you need to delete. I dont think there will be a bulk way to do some of the items.
But If you must erase everything from the phone, you will need to reset the phone to factory defaults.
There is no easy/bulk/remote way to factory reset the phones. You will need to do it from the phones itself by pressing the sequence of keys.
Still only possible way would be to setup a DEMO cucm and connect the CUCM/phones to an isolated 24/48 port switch/switches. Factory reset them and let them download the new firmware files from the demo system.
They will still have TFTP server defined in the end (of the DEMO server) and without which you cant get the phone to download the firmware.
-Terry
Please rate all helpful posts

Devices unregistering from call manager.

While looking in the event viewer of the pub, I noticed the dpa and pri had unregistered from call manager. I looked at the physical memory and noticed actually memory usage is 98%. Could this be the cause of the devices unregistering constantly?
Thanks in advance,
MP.

Is the CCM heartbeat incrementing? High memory usage could have caused the devices to unregister too. What is the reason for high memory usage? Have you tried rebooting the devices?

What are the essentials needed before upgrading from call manager 9.1.1 to call manager 9.1.2?

I recently tried to upgrade my call manager in a lab environment from 9.1.1 to 9.1.2 but failed. The error stated that connection had been lost after 2 hours into it. Connect using CLI. Any help would be greatly appreciated.
Steve

You mean via GUI??
What does the upgrade status via CLI says??

Windows 8 and IE 10 crashed after printing from Report Manager SQL server 2008 / 2008 R2

We have a problem with Windows 8 in combination with IE 10 and printing reports.
When we print a report from the Report Manager 'http://<servername>/reports' the browser crashed after a print.
Sometimes before printing and somthimes after printing or when you close the browser.
Al other operating systems like XP, Vista, Windows 7 with different IE versions have no problem.
I tried the report manager from SQL Server 2008 and SQL Server 2008 R2.
The same error occured when printing from our Internet application and the reportviewer.
(ASP application written in Visual Studio 2010 and reportviewer version 10.)
The event log shows two different messages.
Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16453, time stamp: 0x509b0dfb
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505aaa82
Exception code: 0xc0000005
Fault offset: 0x00061252
Faulting process id: 0x780
Faulting application start time: 0x01ce03a294f7d1d5
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d4a72486-6f96-11e2-be6e-10604b6a74ed
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16384, time stamp: 0x50107ee0
Faulting module name: rsclientprint.dll, version: 2009.100.1600.1, time stamp: 0x4bb67a74
Exception code: 0xc0000005
Fault offset: 0x00017e7a
Faulting process id: 0x9c8
Faulting application start time: 0x01ce02f35c70ab85
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\Downloaded Program Files\rsclientprint.dll
Report Id: a13fccc6-6ee6-11e2-be67-10604b6a74ed
Faulting package full name:
Faulting package-relative application ID:
Is there a fix for this problem?

Dear Mike Yin,
Thank you for your response. Your answer was the
reason for finding the real problem.
In december 2010 a SQL Server 2008 fix was the cause. I don't remember exactly the problem, but we changed the RSCLIENTPrint-x86.cab file. But instead to use the version of SQL Server 2008 we used the version of SQL Server 2008
R2 (10.50.1600.1). This worked until
Windows 8 (Internet Explorer crashed when printing).
We fixed this problem by using the RSClientPrint-x86.cab file from SQL server 2008 (10.0.5500.0).
But we now get the known problem that the
activeX always must be installed again.
The reason for this is that the version of
the SQL Server (10.0.5512.0)
and the rsclientprint.dll (10.0.5500.0) is different. SQL Server is newer (caused
by a security patch (KB2716436)).
Do you know when this problem will be resolved
by Microsoft?
Work arrounds
I've also tried to install the RSClientprint.dll
every time automatically (without user interaction).
But this will be delayed the printing for more
than 4 seconds. This
is very annoying.
Another workaround is to generate a PDF and print the PDF. But this is also
a lot slower.
Uninstall the security patch. but I don't know the security risk.

Running scripted queries to get performance stats from call manager

Is it possible to do the above? or does the AXL interface only deal with Call Manager functions, not the underlying operating system? or is there a way to talk direct to the server operating system (MCS)?
Hope you can help
Paul

Thanks. I've done this for my proxy-retrieve function and now get the following
Performance Counters:
Average Total Percent
Total number of requests: 134
Request processing time: 2.0625 276.3740
proxy-bucket (Proxied requests)
Number of Requests: 132 ( 98.51%)
Number of Invocations: 132 ( 4.71%)
Latency: 0.0000 0.0000 ( 0.00%)
Function Processing Time: 2.0064 264.8450 ( 95.83%)
Total Response Time: 2.0064 264.8450 ( 95.83%)
default-bucket (Default bucket)
Number of Requests: 134 (100.00%)
Number of Invocations: 2669 ( 95.29%)
Latency: 0.0002 0.0280 ( 0.01%)
Function Processing Time: 0.0858 11.5010 ( 4.16%)
Total Response Time: 0.0860 11.5290 ( 4.17%)
Am I correct in saying that ~95% of total processing time is spent in that proxy-bucket (proxy-retrieve function)?
Does anyone know if the time in proxy-retrieve is the total time from start of function to last byte of response back from origin-server? I'd just like to know exactly what this time involves.

How to extract 911 report from Call Manager

Hi, It has been requested I provide a report showing only 911's and where they are originating. Does Call Manager have a utility I can use to extract this data?
Thanks to all in advance, it is greatly appreciated.

Hi Ross,
This is the only method that I know of to do this type of search (in CCM);
Using SQL Queries to Search the Call Detail Record with Cisco CallManager
Search for Calls Made to a Specific Number
In some situations, you might need to find out the extension which called 911 on a specific date. Complete these steps in order to search for calls made to a specific number such as 911.
In order to search for calls that are made to a specific number, you can run a different query.
For example, if you want to look for calls to 911 you can enter the query select * from CallDetailRecord where finalcalledpartynumber='911'.
The bottom of the page displays all the entries in the CDR that have the final called party number equal to 911.
Add a date to this query in order to refine it.
For example, for all calls to 911 after August 1st, 2003, run the query select * from CallDetailRecord where finalcalledpartynumber='911' and datetimeconnect > '1059696000'.
The bottom of the page displays all the entries in the CDR that have the final called party number equal to 911 made after August 1st, 2003. '1059696000' is the universal time in seconds for August 1st, 2003.
In order to see who calls 911, run the query select callingpartynumber from CallDetailRecord where finalcalledpartynumber='911'.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801d71c5.shtml
Hope this helps!
Rob
Please remember to rate helpful posts.....

Phones getting unregistered frequently from call Manager

Hi
We have Call manager in our HQ and some phones in Branch in a different country. From CUCM there is a SIP trunk towards router in branch.
Users in branch occassionally complain of phones getting unregistered.HQ and branch are connected through internet with suffiecient BQ 14 Mbps on each side.
Thanks for helping me out.
Regards
Vibha

Hi Vibha,
You can check the Phone status messages to start with and also check the app / syslogs on the cucm corresponding to the time stamp when they are unregistered to see the reason code for the unregistered event. However, a packet capture would be ideal to check what exactly is causing the issue as we can see which packets are exchanged or getting dropped between cucm and IP phone.
HTH
Manish

Print from Case Management

Hey Guru's
I would like to print different forms from Case management, dependant on Case types.
Where in configuration do you configure for printing to enable me to assign forms to be printed for different Cases!!!!!
Thank you in advance!!!

Well just use the PPF functionality where you define Action Profiles and Actions, and then assign each Action Profile to a case type.

Migrating from Call Manager 8.5.1 to HCS

moving to HCS and apparently there is no configuration migration utility so the vendor has to type it all in. That seems strange to me so I am asking if any has ever heard of a way to get my Call Manager & Unity 8.5.1 configuration into HCS without having to type it all in again ?

No problem. HCS typically uses VOSS for multi-customer CUCM management, and that tool accepts data in Excel format. Just perform a BAT Export on your CUCM and Unity information and send it on, and the vendor can manipulate the data as needed without retyping. I've done some HCS projects, and I depended on the Excel data and BAT for importing customer information.
GL!
-chris

Upgrading call manager from version 8 to 9

Hi All
Can anyone please tell me the summary steps on what I need to do to go from call manager version 8 to version 9?
many thanks
Carl

The answer to your question, is that they entirely depend on you exact CUCM versions, asking here and just saying "8 "does not work. You will need to do your due diligence, and read:
A) Upgrade guide for your target version
B) Release Notes
C) New and changed doc, if not included in the RNs already
They will provide you with ALL you need to perform the upgrade, pre-reqs, procedure, and post-upgrade changes to the VM. All the information is available on cisco.com under the CUCM main documentation site.
Once you've been thru those, you can come back with any further questions.

Cisco Call Manager - No all phones uses License

Hi Community.
I've upgraded from Call Manager 8.0 to 9.1. I did the License Count Utility Report and the License request from ELM.
Cisco sent me then afterwards the license, I've installed the license and all done.
But as you see on the print screen only few devices uses a license. Why?
Best Regards Patrick

Hi Patrick,
From the ELM snapshot, there is no Unused license. This means all licenses are being consumed.
Can u please click on View Usage report on Unassigned devices in CUCM is first attachment shared by you and check how licenses are being used?
rgeds,
aman

Printing from call manager

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