Printing from iPhone or iPad no problem but cannot get pc to print

Have just bought an instant ink compatible Envy 4502 and have set everything up according to instruction.
iPhone and iPad work fine and can send printing to the printer no problem - why can I not print from my pc - surely you'd think this would be the easiest of the functions to get right??
I can click on send to printer but there remains 0 docs in the queue pending??

Hi MarcusPos,
I see that the ENVY 4502 will not print from your computer, but it will print fine from an iPhone and iPad. What is the Operating System installed on the computer, Windows or Mac?
Also, what is it you are trying to print, an eMail, a picture, etc?
Have you installed the full feature software and drivers that came with the printer on the computer?
This is not directed to the same issue, but it does troubleshoot the queue for both Operating Systems: Print Jobs are Stuck in the Print Queue.
Cheers,
JERENDS
I work on behalf of HP
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