Printing from Windows 8

HP LaserJet P1102w will not print from new Acer Aspire e 15.  Receive "Thunking Spooler" crash.  I have searched and downloaded the driver thinking that will correct.  My printer has been added and is the default but when selecting Print receive the "thunking spooler" error.  How can I correct this?  Is this a Windows 8, Acer or HP problem?
The Acer Aspire E 15 brand is not listed as a brand when trying the "Device Detective". Thanks,

Hi @RussianBlueMom1 ,
I see that you are experiencing issues when trying to print, that spooler is crashing. I will certainly do my best to help you.
Clear the Print Spooler Files and Enable the Spooler Service.
In Desktop mode, press the Windows key and R at the same time, to show the run command line.
Type Services.msc.
Double-click Printer Spooler in the Services list.
Click Stop and click OK.
Press the Windows key and R at the same time, to show the run command line.
Type in %WINDIR%\system32\spool\printer, right click on the document and left click to delete any print jobs.
Press the Windows key and R at the same time, to show the run command line.
Type in Services.msc. Double-click Printer Spooler in the Services list.
Click on Start. In the Startup Type list, make sure that Automatic is selected and click OK.
If there was any jobs stuck in the queue, after doing these steps, go back in the Print Queue and try deleting them again.
Go to the Startup screen, (tiles menu) type in Devices and Printers, select settings, click on Devices and Printers.
Right-click on the printer and then click See what's printing.
Click Printer and then click Cancel All Documents.
Click Yes to confirm the action.
If documents remain in the print queue, restart the computer.
If you are still having issues, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If you are still having issues, run the System File Checker: Run sfc /scannow & analyze its logs in Windows 7 | 8.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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