Printing half on and half off the paper

We purchased the HP Photosmart 6510 yesterday. While the unit will print, it is printing the image half on the page and half off the page on 5x7 paper. How do we get it to consistently print to the center of the sheet so that I am not wasting any more paper?
The 4x6 paper will not print at all- it will only jam and destroy the paper.
Paper type: invitation weight matte paper being fed from the photo tray. Ironically, the 3.5 x 5 images all printed perfectly.
Anyone? Help!

Hi - A couple of things to check. First, make sure that the paper size in both the printer driver (File, Print, Preferences) and the app you're printing from are both set to the appropriate paper size. I'm assuming that is the case if it prints fine on 3.5x5, but can't hurt to double check. Second, sometimes there can be an accumulation of dust on the rollers that can cause the pick rollers to slip initially. Try cleaning those by following the steps in this document. This isn't normal for a new printer, but worth a try.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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