Printing in colour on hp 14

I bought an HP Chromebook 14 for myself in Dec '14. I have a HP printer that has the ePrint function but it won't print in colour.
I have seen a previous post with a similar issue. The fix was to click on 'print using google cloud print dialogue' at the bottom left when the print window opened. This is ridiculous as it's not like I'm using my system dialogue because that already is google cloud print. It makes zero sense why there are two pathways to print via the same dialogue. Despite my ideas about this, I did try it.
I have done this and it has allowed me to print in colour. However, the option via this pathway of printing in landscape no longer exists. I reached a point where I could print portrait in colour but not landscape. I could print landscape using the original print window because the option was there but even though I had selected colour it would be in black and white. The 'print using google cloud print dialogue' is clearly the default setting. So, when I print using the print window and select landscape and in colour, the 'print using google cloud print dialogue' overrides to black and white but does not change the orientation because that option doesn't exist. Hence allowing me to print in landscape.
I believe I have an understanding as to why the above happens (but it shouldn't) but I do not know how to get around it.
However, from about 2 weeks ago, the 'print using google cloud print dialogue' button has dissappeared. Now I can only print in black and white, period.
It would be greatly appreciated if someone could help me sort this out. I would eventually like to be able to print in colour for both portrait and landscape.
Thank you.

Hi @elisafalconer
Welcome to the HP Support Forums. I understand that you are unable to print in color from your HP Chromebook to your HP printer.
I have included a link to the Google Forums to a thread titled HP printer won’t print color using HP Chromebox. I don’t know if you have the same printer as mentioned in the thread, but there are some valid trouble shooting steps to try.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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