Printing in Word with Epson Artisan 730

I am posting for a friend, so I hope I have enought information. The Epson Artisan 730 seems to be working in MS Word because a document in US letter size prints properly. When I prepared a 16 cm x 23 cm. document and set up the printer as "other sizes" the print preview looks correct but the paper goes through and nothing is printed on it. Has anyone had this problem? Is it in the printer setup or in Word?
She said that her Mac version is OS X 10.9.2. Thanks for any suggestions about things to try.
Nancy

First some people have had problems getting the printer drivers to update via software update, make sure you have the correct drivers as shown in this table.
http://support.apple.com/kb/ht3669
To see what driver you have go to System Preferences > Print and Scan > into the printer utility and under the general tab you'll see the driver version.
To force an update delete the old driver
https://discussions.apple.com/message/15947486#15947486
I just resolved a problem with our Epson Artisan 730 and print quality, turns out the USB drivers and WIFI drivers are VERY different and the USB drivers offer much better quality, more options in the print dialog for quality and color management.
If you already have the correct version of the drivers maybe a mac connected to the printer via USB can share the printer and then you can print with the USB driver. I know that's a pain since that's what we did before we got the 730 with WIFI.

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