Printing Issue CS4 paper size SRA3

Hi I am using InDesign CS4, I am wanting to print on SRA3 paper which i have been doing so without any problem until I updated my computer.
I deactivated the program before uninstalling, it is now re-installed and the printer settings have all disappeared.
When i go to print SRA3, the printing area on the thumb print is in the bottom left hand corner. All my 'behind the scenes' settings are all set up as SRA3.
It is so frustrating can anybody please help me?
Thank you
Mel

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Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

How do I get OS X to ask printer for custom paper size

I am printing postcards. These are 1/4 of a letter sheet, or 5.5" wide x 4.25" tall.
I have a commercial grade HP Laserjet 4350, and I've configured that size in its custom menu for tray 1 (the envelope feeder tray). The printer is happy.
I've also set a custom paper size in the MacOS, that I've called "Postcard Quarterpage" and I have that selected in the print dialog. In fact I made it default.
However, under Paper Handling, it says "Destination paper size: Suggested paper: US Letter" and this is greyed out. If I check "Scale to fit paper size" which I Do Not Want, then I can pick a variety of sizes. However my custom size is not in the list.
This happens on all applications, so it is definitely OS X Mountain Lion (latest patch).
Anyway, the upshot is MacOS requests US LETTER size from the printer, so the printer goes "Take this postcard stock out and gimme US LETTER". The printer can detect paper sizes. If I try to give it postcards anyway, it blows an error and won't print, which is what it should do.
How do I get OS X to tell the printer "Gimme 5.5x4.25" like I've instructed it?

Hi there Wolf!
I have a couple of articles here that I believe will help you out with your question. First, here is an article with some information on custom paper sizes:
OS X Mountain Lion: Manage custom paper sizes
http://support.apple.com/kb/PH10748
Note that in that article, it states:
Custom paper sizes aren’t available for some printers.
The reason for that is because this is controlled by the driver for the individual printer. You will want to make sure you have the latest version of the printer driver installed on your computer. More information on this can be found in the following article:
Printer and scanner software available for download
http://support.apple.com/kb/HT3669
It might also be helpful to reset your printing system to see if that will resolve the issue. More information on this process can be found here:
Mac OS X: How to reset the printing system
http://support.apple.com/kb/HT1341
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Konica Minolta magicolor 7450 Unable to print to Custom paper sizes

Hi
I have a Konica Minolta magicolor 7450 laser printer that (since switching to mac from windows) is unable to print to Custom paper sizes (entered in the print dialog box from within photoshop CS3) and nothing will print from illustrator CS3 at all.
I have OS 10.5.2 with the 10.1 photoshop update, and the 13.0.2 illustrator update.
When I use to use windows xp & photoshop CS2 I didn't seem to have trouble with this function, but since jumping over to mac & CS3, I can't print on any paperstock other than the defult sizes listed (which it dose perfectly) - I've re downloaded & installed the printers driver, downloaded & installed a firmware update for the printer and tried printing with a network cable & usb cable - all with no luck. I've also tried entering in the custom paper size in the printers LCD panel & setting in as default but it still wants to print on A4 or A3 paper...
Any ideas out there would be appreciated!

so I've been pulling my hair out for 2 days & nights now trying to figure out why I couldnt print on custom paper sizes - I've just now hit the "help" icon in the print dialog box and found this:
"Creating a custom page size
If you want to print on unusual size paper, such as an odd-size envelope or card, you may be able choose the paper’s size from the Paper Size pop-up menu. To find the Paper Size pop-up menu, choose File > Page Setup, if available. Otherwise, choose File > Print.
If you can’t find the size you need, you can create your own custom paper size.
To create a custom page size:
Open the document you want to print.
Choose File > Page Setup, if it’s available. Choose Page Attributes from the Settings pop-up menu, and then choose Any Printer from the Format For pop-up menu.
Choosing Any Printer ensures that your document can print on any printer that supports the paper size you select.
If Page Setup is not available, choose File > Print.
If the Print dialog contains only two pop-up menus and some buttons across the bottom, click the disclosure triangle beside the Printer pop-up menu.
Choose Manage Custom Sizes from the Paper Size pop-up menu.
Click the Add button.
Type a name for the paper size.
Enter values in the Paper Size and Printer Margins field."
All I had to change was the "any printer" setting from my (konica minolta) printers name to "Any Printer"!! now my custom paper sizes are printing fine and dandy!! phew!!!!!!!!

Check Printing on Custom Paper size

Hi All,
I am using RTF template to print checks using XML publisher. I generated the PDF file and it prints fine on a regular 8.5 * 11 letter size paper.
When I print on real check which is 8.5 * 7 size, it does not print correctly. I am using the HP regular printer.
Do I need to define a custom size and change the RTF template. Can someone send me the steps they have to do to print on real checks, I would greatly appreciate.
Thanks in advance!

Thanks for your reply.
I do not have problems with the layout. My issue is how to print on a 8.5 * 7 size check paper. The printer knows only the standard paper sizes. We need to create a new custom size paper setting that the printer can understand. I need some help on this.
I was hoping someone would have gone through this trouble to make it work.
Thanks.

Problems printing to large paper size

Hi,
Using Acrobat 9
In my work, I use different programs for floorplans and renderings. I send to my Customers the documents as PDF file , and usually the scaled floorplans are in large paper size (22x34 or up)
With one of the CAD programs, all works fine with paper size up to size C, but if I choose, for example, Ansi D, I see a screen "Creating Adobe PDF" but nothing happens, the bar doesn't move and the file is not printed / saved
I'd appreciate any idea to solve this issue
TIA

There are a couple of things you can try; 1.) see if you have enough system memory to process the page ( it could be running out of system memory ); 2.) set an invisible holding line to the page / document and lock it ( no stroke, no fill @ 13 x 19 ); 3.) Use the Page tool ( if you haven't already ) and set it to the document, edge-to-edge. Also, check you ink supplies, there may be an empty cartridge preventing you from printing the entire file. Hope this helps.

Can't print using custom paper size for HP6520

I'm trying to print Hobby Lobby RSVP cards for a wedding. The size is 5.5" X 8.25". My HP6520 keeps giving me an error that the printer has detected a different size of paper and it won't print. I've gone to Custom and set the size to match, but it still won't print. I have the paper in the bottom tray.

Hi @Saltman1,
Welcome to the HP Forums!
I noticed that you cannot print on a Hobby Lobby RSVP card size is 5.5" X 8.25" with your HP Photosmart 6520 on Windows 8. I am happy to look into this for you!
According to your printer's specifications, this is an unsupported card size for this printer. The supported card sizes are:
Card type
Card size
3 x 5 in Index
76.2 x 127 mm (3 x 5 in)
4 x 6 in Index
101.6 x 152 mm (4 x 6 in)
5 x 8 in Index
127 x 203.2 mm (5 x 8 in)
However, as a workaround, you might be able to assign an alternate driver by going to this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by @Shane_R, and then doing a custom size print by going to this guide, Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
Otherwise, I would suggest getting the proper size of paper for this printer as indicated in the chart above.
Hope this information clears things up for you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Can I print to different paper sizes with AirPrint and Safari?

I am the organizer of a trade show coming up.
We are using a web based registration system for attendees.
To print the attendee badges, we simply log in to the site through the net, and print them. I have an HP CP1525nw loaded with 3x5 index cards that will slide into the badge holders.
When printing from the Mac, I simply go to Page Setup, set the paper size and orientation and print.   It works great.
However, we would love to use iPads for our registration staff. Not only are they less expensive, but they are portable, and totally wireless.   We can access the site just fine, and the badges show great on the screen.   The website generates the badges as a .pdf file and they load into the browser.
When printing from the iPad, the badges print HUGE, filling an entire 8.5x11 size page.   With the 3x5 card stock loaded in the paper tray, they still print huge, only showing the portion of the badge on the 3x5 card in the location it would be had there been letter size paper in the tray.
Any ideas?
I've considered formatting another badge for letter size, and having it print only where the 3x5 card would fall... but that is a huge tweak that I think should be unnecessary.
How do I print to different size paper from my iPad?
Thanks for the help in advance.
--Brian

Thanks for the info.
It will let me send the PDF to eprint.... and there are paper size choices.
However, they only offer Letter, Legal and A4.
My printer DOES support 3x5 index cards. But, the option is not listed.
Any other ideas?

Printing Invoice Dot Matrix Printer in the paper size 9.5 x 11 inches

Dear All,
Am using Pre-printed Stationery but I have a problem with printing configuration for AR Invoice through Dot Matrix Printer in paper size 9.5 x 11 inches, when command to print the first page it print perfect but the continuation is not start on the body of the contents but it start from the header of the pre-printed stationery any one with experience on this please share with me.
Regards
Grayson

hi,
Have you customized PLD according to paper size ?
Check whether you customized fields in start of report area ? If yes then it will be printed
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Check for printer supported by B1 in below link
[SAP Business One Best-Practice System Setup and Sizing document ]
Jeyakanthan

About printer resolution and paper size

I need information about how to use the class PrinterResolution and his relation width paper size.
When i provide a cross a feed resolution to this class bigger values results in low resolutions: why? i dont now the DPI resolution meaning.
Please somme code example about this theme...Thanks a lot...

Amy,
1. I just took a picture today, and when I look in Image>resize>image size the dimensions are as follows:
W=2288px H=1712px W=31.778" H=23.778" @72px/in. resolution
When I change resolution to 325 px/in., W=7.04" H=5.268"
As the resolution is increased, the dimensions decrease. This is what is called an inverse relation.
Why did I change to 325px/in? Because for printing it is desirable to have a resolution of 240-300 px/in, or so. Also, note that this resolution gives me almost a perfect 5x7 size format, and one can crop off the excess readily. If one desires 4x6 size, one can crop to that dimension.
2. I enhance the pictures next, leaving sharpening for the last step
3. I save primarily in PSD and/or JPEG. Both PSD and TIFF allow one to retain layers, are lossless, and thus one avoids degradation with sequential editing. JPEG is is a compression format which conserves disk space (in comparison to PSD and TIFF), and is most likely required for your e-mail and your photo finisher. I save some of the JPEG files. I usually elect baseline optimized, and the JPEG allows me to elect quality 8, which is good for my purpose and results in a manageable file size.
4. Right after I download my picture files from the camera, I burn them to a CD (i.e. before I do anything else), and right after I finish the final edits I burn them to CD as well. This is my "film", if you will. If the computer fails or if I should accidentally delete a file from disk, I still have it available.
I am sure that others will post, but that is my current work flow.
Ken

Hp C7280 Printing on custom paper size & card template?

Hello,
I have a Hp c7280 all-in-one connected to a laptop running vista. I am trying to print some greeting cards on card stock I ordered (5 1/4" x 10 1/2"). I can't seem to get this to work. The size does not seem to be available to select, but surely there is a way to print to a custom size. Help!
Also, does anyone know if there is a template or the best way to go about print cards with a picture on the front and text on the back?
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Brandon

You can set-up a custom size using Printing Preferences > Features > Size.
Don't forget to give your custom form a name.
Also take a look at Avery DesignPro 5.4 software.
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I am not a HP employee.

Trouble printing on custom paper sizes

I have a project that requires a print on a 5" x 20.5" sheet of paper. I have the MG5320 inkjet printer. I created two of the same images, one with photoshop and the other with word. I setup my page as 5" H x 20.5" W, and tried printing in landscape mode with no luck. The print only prints about 6" of the middle of the image on the leading side of the paper. I have tried various paper settings and orientations, as reversing the dementions. The largest print I can get is on a 8.5 x 11 sheet of paper. I used the rear tray loader. I am working on a iMac running the latest OS. Are these printers capable of printing banner type prints? Any help will help. Thanks

I'm sorry to say that you won't be able to print to a 5" x 20.5" sheet of paper. The maximum paper size that the PIXMA MG5320 support is 8.5" x 11.7." You may want to visit a local print shop for assistance with a banner print.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Can't print to correct paper size.

I am using an HP Deskjet 5440. I want to print to 4x6 paper. I go into iPhoto 6.0.6 and set up a picture to print on 4x6 paper (or so I think). I hit preview. It looks perfect. I hit print. It prints about an eighth of the picture (right proportions and all, as if it were going to look right on the paper) then stops and spits it out as if it's finished. Okay, I go into Photoshop Elements and try to print again using that program, this time it prints half the page correctly and spits it out after that. Then I go into Preview. It prints out 3/4 of the page correctly, but there is still white space on the page. What am I doing wrong? I would think that if it looked right in the "preview" mode, it would print out that way. Why is it not printing out to the full page. It's a landscape picture and I select landscape mode, I set it to fill a 4x6 page. In Page Setup I select 4x6 borderless printing. I just want it to look like it does in "preview mode." Can somebody please help me and tell me how to get it to print the entire image on the whole piece of paper? Thanks.

Thank you for the suggestion. I tried what you suggested and it didn't work. I am getting more and more frustrated. I don't know what the problem is. It's affecting all my photo programs though. It's not only happening in iPhoto, but my new Photoshop Elements and in Preview. It just prints out half the picture on 4x6 paper, whether I select landscape or portrait. If I print the picture out on 8 1/2 x 11 it comes out okay in the middle of the paper in 4x6.
Here's more details. I scanned in a bunch of negatives on my new Epson Perfection V200 PHOTO scanner. I used the negative caddy to scan them in. I scanned them in using 3200 dpi and original size target. I imported all the pictures to iPhoto and tried to print some of them out. When I set it up using 4x6 borderless printing, it only printed the picture on half the paper. It looked as if it was going to print correctly, but for some reason the printing stopped at half the page. When I used the other landscape setting it printed out the OTHER half of the picture. So, now I can tape the two halves and make one picture, but not a real solution, is it?
So, I opened up Photoshop Elements, which I also just purchased. I tried printing from there and it still only printed a partial picture. The same result came from trying to print it from Preview. Although, sometimes, the printer goes through the motions of printing and then NOTHING is printed on the page.
Also, for some reason, the black and white photos come out looking as if they've been through some sort of filter, like "emboss" or something similar. What could be causing that?
Here is what I am using:
Intel iMac 20 inch
2.16 GHz Core 2 Duo
2 GB of SDRAM
256 Megs VRAM
iPhoto 6.0.6
Photoshop Elements 4.0.1
HP Deskjet 5440
Kodak Premium Photo Paper 4x6
I have tried various settings and I cannot get it to print on a full 4x6 page. Even when I use constrain or page setup or various combinations.
When I printed out large numbers of 4x6 photos on my old iMac G3 last year using the last version of iPhoto and the same HP Deskjet printer, they came out perfectly. They had been taken with a Kodak Digital camera.
Any help would be appreciated, I get more and more frustrated.

Printer selects wrong paper size

when I sent a document to the eprinter it selects photo paper instead of typing paper. How do I correct this? I have changed the preferences to no avail

Why type of document is it that you are sending. By default our ePrint servers will print a photo on 4x6 and a pdf or .doc on a 8.5x11. As of the moment, there is no way to change this.
M. Moss
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If my reply solves your issue, please mark it as solved to help fellow users fix their similar issues!
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Any printing issues CS4/PIXMA Pro9000/MAC OS 10.5?

I just installed CS-4 on my new MAC and encountered the dark print problems (on my HP printer) that I have read about here. I was planning on getting a Canon PIXMA Pro9000. Anyone have any experience with CS4 / MAC and this printer?

You can download the driver, install it and add printer to check the features. Make sure you can turn off CM etc.
The latest driver has a 12/18/2008 date so I would guess it works correctly.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=182&modelid=1289 2#DownloadDetailAct

Printing Issue CS4 paper size SRA3

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