PRINTING ISSUE SIZE

When I print an image to the Latex 360 the printed piece comes out slightly bigger than the digital file.
For example: If I send a digital file and the artwork measures 50 inches by 50 inches, the printed image comes out 50-3/16 x 50-3/16. What can be done to correct this?
Thank you.

Hey @Rapid ,
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Latex 360 Printer page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
I worked for HP.

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Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

Hp deskjet 1510 not print A5 size paper

just we buy the all in one 1510 printer, in advance option there in option to print A5 size paper

Hello Dheerajdro,
Welcome to the HP Support Forums!
If I understood correctly, you are wondering if the Deskjet 1510 will print on A5 paper. A5 paper is not listed under the supported paper types.
To see which media sizes are supported, please review the below screen shot.
To view source: Printer Specifications for the HP Deskjet 1510 and Deskjet Ink Advantage 1510 All-in-One Printer Ser....
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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How to allow domain users to customize Adobe PDF printer page size in Printer Preferences

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I am able to customize Adobe PDF printer page size in Printer Preferences in admin login but not able to customize Adobe PDF printer page size in domian users login...
can I have a solution to customize Adobe PDF printer page size in domin user login

WOW! I was amazed to see that within minutes of posting my initial thread, I tried something that works.
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HP Office Jet Pro K 8600 Printing issues with A3

Hi, I use a HP Office Jet Pro K 8600 and unable to print A3 , says paper mismatch , I use Widnows XP service pack 2
However it is printing A4 size , can any one assist in solving my problem ?
Thanks

Welcome to the forums @generalnuisance
I would suggest trying the steps in the guide I have picked out for you below. The steps should help you connect wireless to your Officejet 6835 and your Mac, running Mavericks. Let me know the outcome
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6...
Cheers
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

PDF Printing issue through Adobe

When printing PDFs in landscape mode/duplexed open from top, the first page prints full size the remainder of the document prints 1/4 pages. Is this an adobe issue? It has happened on numerous files.

What you are after is the Oracle XML Publisher Desktop.
Goto :
http://www.oracle.com/technology/software/products/publishing/index.html
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Print issue with Photoshop CS4 and Officejet 6500

I have a Windows 7 Business 64 bits desktop computer. After installing the Officejet Pro 6500 multifunctional drivers all was working OK. Images were being printed nice and with the correct size using Windows print option. After installing Adobe CS4 suite, all images printed from windows or Photoshop have incorrect size (photoshop prints it smaller, about 33%, and on upper left corner of the sheet).
Photoshop sucks but Illustrator print fine. The only way I can print at the good size in Photoshop, it's when I select Microsoft XPS document writer as printer and print from there... Not very user friendly !!!
And yes, it was always the HP Officejet 6500 E709n fax selected by default by Photoshop instead of HP Officejet 6500 E709n !
Is anybody can say if it's an HP issue or an Adobe issue ??? Why Illustrator print fine and Photoshop don't ???
Thank's in advance.

Deleting the fax printer associated with this device to allows correct printing is not an acceptable alternative for me.
If it is a printer issue, why I can print correctly from Illustrator ???
dec9 wrote:
Or: you can go into windows and select a default printer or then the one you use to print with in PS. Then when you are ready to print in PS select the printer. See if that works.
That's my normal configuration then I can't change nothing when all is ok.
Thank you very much for your answer ! Maybe anybody have an other solution or explanation.
Thank's for your patience.

InDesign CS4 Printing issue

Hi:
I use InDesign CS4 in my job as a church office manager. I print bulletins that are usually 3 letter-sized pages, landscape, 2-sided, and newsletters that are 2 11x17 pages, landscape, 2-sided. I'm working in Mac OS 10.5.8.
Until today, I was using a fairly old HP 8100dn printer. When I upgraded from CS3 to CS4 last summer, I found a strange thing: I couldn't print duplex on letter-sized paper from InDesign. No matter what settings I selected, the printing would not duplex. As a workaround, I had to export everything as a PDF and print from Acrobat, where the duplexing worked fine.
Weirdly, 11x17 duplex printing worked correctly from InDesign.
I never solved the problem, but when I posted this on the forum last summer, one responder said that it might have had something to do with the 8100's age and its PostScript Level 2 emulation.
Just today, my office got a new(er) printer, an HP 8150dn. This one has PostScript Level 3 emulation.
Precisely the same problem. Letter-sized won't duplex from ID; 11x17 will. Exporting letter-sized documents to PDF and printing from Acrobat is once again the workaround. It's not the worst thing in the world, but it is a bit of a hassle.
Does anyone have any sort of idea about why this is happening, or better, how it might be fixed?
Thanks much,
GT
PS: ID won't duplex when printing in portrait orientation on letter-sized paper, either.
Message was edited by: It doesn't work!

Well, I fixed it, I think… I googled "Printing issues in Mac OS," which led me to install Gutenprint 5.2.5 — whatever the heck that is — and suddenly duplex printing worked in both landscape and portrait on letter-sized paper.
Unfortunately, and yet not at all surprisingly, I now couldn't print to 11x17 at all. No matter what I did, the printer used Tray 2 (letter), or told me to put custom paper in Tray 1.
So, as a last-ditch attempt to resolve this before I jumped off the roof, I reset the printer to its factory defaults and deleted all traces of it from Mac OS's Printer and Fax window.
Then I created one new printer called "8150 (Gutenprint)" using the Gutenprint driver, and one called "8150 (11x17)" using the default HP driver, both using the same IP address. Lo and behold, when I select the one, I can print duplexed on letter size, and when I select the other, I can do the same on 11x17.
I don't know if this is the sort of thing that a real tech-head would condone, but it finally seems to work. Since I'd never be printing to both printers simultaneously, I figure I can live with this.
If anyone cares to explain to me in layman's terms what Gutenprint is all about, I'd love to be educated…
GT

Question re: HP printer issue

I've posted recently re: my HP LaserJet 1320 not working with my new iMac.
I had a thought. Without thinking or doing much research first, I simply installed the drivers etc. from the HP disc that came with the printer. The more I read on here, I tend to think that this wasn't necessary as apparently the driver is included in the OS.
Would a clean re-install of the OS help? Is it worth a try? Is it difficult to do, for someone who is new to Mac and has never had to install an OS of any kind?
Has anyone with similar printer issues tried this approach? I appreciate your input.
Thanks!
iMac Intel Mac OS X (10.4.5) 17", 1.83, 160, 1gig

According to Apple yours is included during the install.
http://docs.info.apple.com/article.html?artnum=303057#hpdrivers
I've reinstalled Windows hundreds of times, and OSX dozens, so I'm probably not a good reference on this! But, OSX is a piece of cake! Slide the disk in, select install and follow the prompts. Be sure to back up all data that you want to keep!
I strongly suggest in an external Firewire drive the same size as your system drive for backups. This way you can always have a bootable backup of your entire system. -This is a whole new topic- Search "backup" here & you will find lots of good advice from the pros.
Now, can you rescue your system as is? I'm not sure - I would give it my best. But if you have nothing to loose, the reinstall only takes about an hour or so - plus time to install & update any applications that you have.
Have fun!
Steve

Printing Issues in CS6

When I try to print from CS6 on a MacBook Pro running Yosemite 10.10.2, the Print function is grayed out and not live. I cannot print from CS6. Any thoughts on how to make the print function active?

Is your Photoshop updated to Photoshop CS6 13.0.6?
Have you tried trashing prefs:
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here.
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
Can you print from any other application?
Do you get an error message? What does it say exactly?
Without more information, no one can help you.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Envelope printing issues

I was trying to print an envelope with my new HP printer using Microsoft Word 2008 for Mac. When I press on print, the entire envelope is printed in black ink, covering the entire face of the envelope.
I checked the settings for the size envelope (#10). I also uninstalled the printer software and downloaded and re-installed the printer software, but the problem still exist.
Is there an compatibility issue with Yosemite 10.10.3?
What could be the problem?

Hello @Blackjack2359, and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having envelope print issues. I'd like to assist!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Jewel Case printing issues on i-tunes 11

Why won't i-tunes 11 prind a cd jewel case insert properly on my HP 4500 deskjet. Every other edition did. it prints the title of the playlist then jumbles all of the song titles on top of one another. Orint preview looks correct, A songlist NOT the size of a jewwl case insert prints the way it is supposed to. quite annoying.

A huge shout out needs to go to Apple senior advisor John Altamirano. After I sent him some system diagnostics and i-tunes info which he forwarded to Apple engineers the jewel case printing issue for windows users has been resolved with the i-tunes 11.0.1 update that was released today, Thank you John.

PHOTOTRAY: Not printing correct size image

When I use the phototray, the 4x6 image prints 3.75 x 5.25.
It started in photoshop elements. Page set up is 4x6, margins are zero. So...I thought it was a PSE issue. I imported the image into PAGES (like "word"), set page size to 4x6, set margins to zero, no header/ooter. Hit print--same thing! Yet, when I print same inage on regular inkjet paper, it printes correctly. It is something to do with phototray!
I could even deal with it if it needed a 1/8" white border--but the print needs to fill the paper.
Checking/Unchecking "Print Borderless" makes no difference.
I tried to "trick it"...
1. Set page size to 5 x 7 leaving the image 4x6, and it still printed exactly the same.
2. Set page size to 5 x 7 making image 5x7, and it still printed t3.75 x 5.25 BUT part of the image was cut off.

Hello @Mom2Two!
Thank you for posting on the HP Forums!
I would be happy to provide some assistance in hopefully resolving the issue. I see Your running Mac 10.9 and when your printing photos on 4x6 with your Photosmart C309a it is printing too small. These types of issues generally tend to be software related. I understand you mentioned the paper trey but it is just a guide and does not effect how the image is printed on the paper.
A good way to test the hardware in the printer would be to perform a stand alone photo copy. I suggest doing a photo copy on 4x6 paper. On the printer you can press the copy button and in the copy settings you can change the paper size to 4x6. You can also change paper type to photo paper if it is a glossy paper type.
There is another application in the Mac called Preview. I suggest trying to open the document in Preview and printing it from there. Here is a document regarding Changing Print Settings in Mac OS X. The document goes up to Mac 10.8 but the same steps apply on a Mac running 10.9.
You can try removing the printer by resetting the print system and then re-adding the printer back to the Mac.
To reset printing system:
Click the apple icon top left corner
Click System Preferences
Click Print and Scan
Hold the Ctrl key on the keyboard and click in the white space under your printer
Click reset printing system
The printer should remove after a moment of color wheeling
To add the printer:
Click the plus (+) sign bellow the printer list
Click add other printer or scanner
select your printer
Click add
Ty printing again
From what I can find there is no Photosmart C309a full feature software available for Mac OS X 10.9. You can still use the printer of coarse but the HP printer is using basic Apple Air Print drivers. This could effect printing when its not just basic document printing and settings start to get changed. If it was working before when printing your photos you can try running a Repair Disk Permissions. This is a utility in the Mac designed to resolve issues and clean junk files. This may resolve and printing issues you have started experiencing and should also improve computer performance.
To run a Repair Disk Permissions click here: Repair disk permissions to speed up your Mac.
I hope this helps! Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Booklet printing issue with PC Adobe X Reader

I see that my issue was posted on April 18 by MA14urj. However, since it was never answered, I am going to post it again.
With Adobe Reader 9 - all versions - booklet printing worked great. With PC Adobe Reader X, if you try to print more than one copy, they all combine into one stapled copy. (As I type this, I am going back and forth, and printing 21 copies of a 38 page booket ONE AT A TIME).
As MA14urj wrote, "With Adobe Reader 9.4 it was working fine, since Update on 10.0 / 10.0.1 we have the error on 2 or more copys of a document they are stapled togehter, so they are useless!"
Someone please help us! Is there a solution? Is Apple working on this issue?
Thank you.

Adobe offers paid support for Reader. It used to be $39 per issue.
Reader will not change paper sizes automatically. It offers to fit the page printed to any printed sheet size. This option is fits most people's needs since they do not have two trays. Brother should offer the ability to change the paper size and tray within their printer driver.

PDF's printing the size of postage stamp

Recently when I try to print a pdf from any program on any printer, an 8.5X11 document will print the size of a postage stamp in the upper right or left hand corner. Settings in printer drivers look fine and print preview looks fine, but actual print is very, very tiny. This has been happening for the last 3 weeks, but pdf's were printing properly before this. I have not made any changes to my computer or to either of our 2 printers. One other person in our office is having problems with this, but everyone else is printing pdf's just fine. Could there have been an issue with an update?

Adobe Reader X; printer driver shows document size as 8.5X11 and the print preview appears to fill the 8.5X11 space. Document and paper size both set at 8.5X11. Also verify portrait/landscape is set properly - print 100% - print actual size - choose paper source by pdf page size - output size same as original size - uncheck shrink to fit...

PRINTING ISSUE SIZE

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