Printing issue with HP LaserJet 4300 and iMac 10.9

Hi,
I am trying to set up a HP LaserJet 4300 printer with my iMac 10.9.
Printer installs fine, at least all appears to be fine but when trying to print a page, couple of pages comes out all with strange characters across the whole page.
Tried uninstalling and installing printer again but no succes.
Printer is on Windows 2003 server. Cuople of windows machines connected to the printer, they print fine.
Any suggestions?

The page looks perfect in preview and as a PDF. I can't print from the PDF, however, because it shrinks the text and expands the margins ...
Something's fishy. Save as PDF should result a file that looks exactly, precisely, like what you'd get if you printed directly to your printer.
I suspect your Word document has been corrupted by a few bytes of random data that is causing your printer to go nuts. Try cutting that portion out of the document, and pasting it in a new blank document so you can incrementally isolate the damage.
This isn't going to be as easy as it sounds, because when the PostScript printer driver encounters the errant code in the Word document, it's essentially telling the printer "now, go to the top of this page, print a nasty black smudge, and then crash." You might have to cut a whole page before and after the suspected corruption. If you're lucky you might be able to cut the portion then paste it right back as "unformatted text". Try that.
BDAqua wrote:
I'm not familiar with Word,
We should all be so fortunate. Word does use the standard OS X Print dialog though.

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Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How can I fix this printer error with Samsung SCX-4300 and SCX-4521f on Windows Server 2008 R2?

I have two printers installed on Windows Server 2008 R2 (64-bit):
1. Samsung SCX-4521f
2. Samsung SCX-4300
There are two computers (Windows 7 Professional, 32-Bit) connected to this server that utilise these shared printers.
The drivers installed are as follows:
SCX-4x21_Win7_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7 3.04.96:03 Print Driver 11 Dec, 2009 12.37 MULTI LANGUAGE)
SCX-4300_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7(32,64bit) 3.04.95:07 Print Driver Jan 19, 2011 53.07 MULTI LANGUAGE)
After printing documents for some time (within a 24 period) the printers no longer respond to print requests.
On the server opening "Control Panel\Hardware\Devices and Printers" shows the two printers with yellow exclamation marks.
The "SCX-4x21" printer shows the "Status" as "Needs troubleshooting" and "Printer: Error".
The "SCX-4300" printer shows the "Status" as "Needs troubleshooting".
Neither will print a test page.
Searching for new drivers automatically returns saying: "The best driver software for your device is already installed".
The error persists and nothing will print.
When double-clicking on the "SCX-4x21" printer (or going to "Control Panel\Hardware\Devices and Printers\Samsung SCX-4x21 Series") you see the following:
"Printer: Error" and "N document(s) in queue".
Clicking on either of these brings up the print queue and shows a document with the status of "Error - Printing".
As each job with an error is cancelled the next one attempts to print and also displays an error like the last.
Once all the jobs are cleared the printer information says "Printer: Ready".
Sending a "Print Test Page" sends the printer into an error state saying "Printer: Error".
With the "SCX-4300", sending a "Print Test Page" displays a bubble saying: "Toner Empty: Replace Toner".
However, I can't see any specific error messages.
How do I find out what exactly "Needs troubleshooting"?
Please can anyone advise further?

The printer (SCX-4300) has stopped again.
Since it has been stopped I have done your recommendations:
Unticked the "Enable bidirectional support" option under the "Ports" tab in the printer properties.
Set the "Interactive Services Detection" to Automatic and started it.
Unfortunately the printer did not start printing, the print jobs did not restart or delete.
I decided to check the Operational logs that we enabled.
The first job I see goes like this:
Information: Rendering job 41.
Error: The print spooler failed to delete the file C:\Windows\system32\spool\PRINTERS\00041.SHD, error code 0x2. See the event user data for context information.
Information: The print job 41 was sent through the print processor SSE1MPC on printer Samsung SCX-4300 Series, driver Samsung SCX-4300 Series, in the isolation mode 1 (0 - loaded in the spooler, 1 - loaded in shared sandbox, 2 - loaded in isolated
sandbox). Win32 error code returned by the print processor: 0x0.
Information:Printing job 41.
Information:Spooling job 41.
This job actually printed.
Other jobs printed fine with no error.
There are no other errors in the "Operational" log other than the "print spooler failed to delete" error.
Any ideas what to try now?
Update: Unticking the "Enable bidirectional support", clearing the print queue and then trying again seems to have fixed the problem for now.

Printing problems with HP laserJet 1320 and new Intel iMac

My new Intel iMac won't print to my HP 1320 from Eudora or from web browsers. The applications "quit unexpectedly". From Safari, nothing happens.
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A post from another threat that might help.
From Payson
Solution!!!
Just spent 90 minutes with some nice folks in level 1 and level 2 support.
Problem seems to be that I used migration utility to import the soul of my old machine into the new machine. When you do that, you bring along the old print system (PPC vs Intel).
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Host Name: Not specified
Config by: RARP/BOOTP
IP ADDRESS: 192.0.0.192
SUBNET MASK: Not specified
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Your help is appreciated!

I found the answer in another post:
1.
In ‘System Preferences’ in ‘Network’, I made sure that ‘Ethernet’ is set to the following:
‘Configure IPv4: Using DHCP’
Two numbers are given:
‘IP Address’ and ‘Subnet Mask’
(you might need to click ‘Renew DHCP Lease’ by clicking ‘Advanced’ and under ‘TCP/IP’ clicking ‘Renew DHCP Lease’)
WRITE BOTH OF THESE DOWN!
2.
Go to ‘Applications’ folder and click on ‘Utilities’ and open ‘Network Utility’. Click on the ‘Info’ tab and from the drop-down menu select ‘Ethernet’.
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3.
On my HP LaserJet 4050N I went through the following menus:
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Click ‘MENU’ 7 times or until ‘EIO 2 JETDIRECT MENU’ shows
Press ‘ITEM’ button until ‘CFG NETWORKJ=NO *’ is displayed
Press ‘VALUE’ button until value reads ‘YES’
Press ‘SELECT’
Press ‘ITEM’ button until ‘CFG TCP/IP=NO*’ is displayed
Press ‘VALUE’ button until value reads ‘YES’
Press ‘SELECT’
Press ‘ITEM’ button until ‘BOOTP=NO’ is displayed (or press ‘VALUE’ button until value reads ‘NO’ and then press ‘SELECT’)
Press ‘ITEM’ button until
‘IP BYTE 1=XXX’ is displayed and where I have put ‘XXX’ using the ‘VALUE’ button enter the first number of the ‘IP’ address given in ‘Network Utility’.
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After entering the final ‘Subnet Mask (SM)’ value (BYTE 4) press ‘SELECT’ and finally press the green ‘GO’ button.
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4.
Now close ‘Network Utility’.
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Printing Problem with HP LaserJet 1022 and OS 10.4

I am having a problem printing one page of a document on my HP LaserJet 1022 with OS 10.4. All other documents seem to be printing fine, but when I try to print one particular page of a 90 page WORD doc, that page consistently comes out with a big black streak across it and it does something to the printer because all the lights start flashing.
I have powered off, unplugged, reset the printer subsystem, reinstalled the printer driver, and even tried to print on my laptop, and the same thing keeps happening. The document printed for me fine a few weeks ago.
Any suggestions on a work-around for this or a permanent solution? I really need to print this page on my printer ASAP. Thank you.

The page looks perfect in preview and as a PDF. I can't print from the PDF, however, because it shrinks the text and expands the margins ...
Something's fishy. Save as PDF should result a file that looks exactly, precisely, like what you'd get if you printed directly to your printer.
I suspect your Word document has been corrupted by a few bytes of random data that is causing your printer to go nuts. Try cutting that portion out of the document, and pasting it in a new blank document so you can incrementally isolate the damage.
This isn't going to be as easy as it sounds, because when the PostScript printer driver encounters the errant code in the Word document, it's essentially telling the printer "now, go to the top of this page, print a nasty black smudge, and then crash." You might have to cut a whole page before and after the suspected corruption. If you're lucky you might be able to cut the portion then paste it right back as "unformatted text". Try that.
BDAqua wrote:
I'm not familiar with Word,
We should all be so fortunate. Word does use the standard OS X Print dialog though.

Printer error with HP Laserjet 6L and Windows 7

I have an old but still functional HP Laserjet 6L (from the late 1990s), which is connected to a new computer running Windows 7 via USB. Windows 7 found the necessary drivers, but I am having frequent printer errors come up in the Printer queue, and the machine refuses to print. The problem is 'solved' when I restart my PC, and the document then prints. However this is a pain, and I obviously don't want to have to restart every time I want to print.
I would be very grateful for any advice on this. Thanks.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Strange Printing Issue With New HP & Pages

Hello!
I have a very strange printing issue with a new HP printer. I have written pages documents heavy in Texts which are located within tables. The documents print fine on a Cannon and Epson printer and look great but when I print the document on my new HP Laserjet Pro 400 Colour M451nw some of the text on some rows come out of the printer looking like they are bold / slightly fuzzy. This only happens with some of the rows of text, not all of them. The font is the same in every row with the same format.
You can see this in the attached image. The first line (Thanks very much) has printed correctly but the subsequent lines look bold / slightly fuzzy.
After a lot of testing the only way I can resolve this is if I copy the content into a new pages document and only then it will print and look ok with the HP printer.
This must be a problem within my origional document. I would simply copy and paste everything into a new document however this would take a very, very long time (over 5 years of work producing teaching materials and over 100 documents and thousands of tables and formatting that cannot be copied and pasted).
Also, on other printers you can see the lines seperating each row of the table. These lines are not visible on the HP print outs, even when the table is copied into a new document.
Has anyone come accross an issue like this before? Is there a way I can fix this without creating a new document? Do I need to get a new another new printer (the 4th printer this week!)?
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Thanks!

Sorry, Fruhulda. After 4 hours on the phone with Apple care they are taking this issue further themselves. It seems to be a problem with our pages document and the compatibility with certain drivers. We have still not gotton to the bottom of it and Apple are going to get back to me when they have an answer.
We also worked out that the issue only happens when you print via Ethrenet & USB. Printing via Wifi is ok and there are no quality issues.
Very Strange!

Auto adjustment of page orientation causes printing issues with documents that have a page width greater than its page height.

Hi,
Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
documents that have a page width greater than its page height.
In Word 2003, it was no problem to set the page width greater than the page height while setting the page orientation to "portrait".
In Word 2010, this seems impossible: despite leaving the page orientation to "portrait", if one changes the page width/height as stated,
Word 2010 automatically adjusts the orientation to "landscape". Resetting the orientation to "portrait" will flip the page's width/heigth settings.
This behaviour causes printing problems: the page prints out 90° rotated.
I do not believe this is a printer driver issue: I tried several different printer drivers, and all give the same (bad) result. Setting the printer driver's page orientation settings (before printing) makes no difference, as
Word 2010 seems to force the page orientation settings.
Inserting the documents 90° rotated is not an option, since it causes problems with the printing margins.
This is very annoying, since we have to print official documents of a municipality (driver's licences).
Is there a workaround for this issue?
Regards,
Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, Belgium

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

My wife has issues with her AOL email and was told to contact Apple about a virus scan. Has anyone else had a similar issue?

My wife has issues with her AOL email and a tech rep told her to contact Apple for a virus scan. Has anyone else had a problem like this?

You forgot to describe the 'issues' but there are no viruses that affect Apple OS X.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435
The User Tip (which you are welcome to print out and retain for future reference) seeks to offer some guidance on the main security threats and how to avoid them
Bear in mind that from April to December 2011 there were only 58 attempted security threats to the Mac - a mere fraction compared to Windows malware:
http://www.f-secure.com/weblog/archives/00002300.html
(I have ClamXav set to scan incoming emails, but nothing else.)

Lenovo G560 - Issue with won't boot and black screen after HDD upgrade

Lenovo G560 - Issue with won't boot and black screen after HDD upgrade.
What happen: My laptop was working fine, no blue screen issue, no funny business at all. I bought a new SSD Intel 120 GB and thought it would be a good idea to replace the HDD. I shutdown and disconnected the power adapter, waited a couple of minutes and removed the battery. I opened up the back case and replaced the HDD. And put all the screws back and put the battery back in.
Problem: The very first time I turned the power on, nothing happens besides a black screen. I pressed the dvd drive it works and opens up and closes. I waited for about 30 mins and still has blac screen. When I mean black screen, no bios menu, no logo, just a black screen with the fan sound on.
I have tried these:
1. Unplugged everything - battery, adapter, and pressed the power on button for about 60 seconds, nothing, the laptop turns on with the LED display on for both on and battery LED's. But nothing but black screen, no sound of windows loading just the fan and black screen.
2. I tried putting back my old 2.5" and nothing but black screen.
Thoughts and suggestions?
Solved!
Go to Solution.

Hi Autoexit173,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with system not booting in your Lenovo G560 laptop.
As you have mentioned that the system not booting, please try to remove the RAM and turn on the system and check if you can hear any beep sound. Also try to clean the RAM slots and check for the issue.
Click here for the steps to remove the RAM and refer page number 40.
Hope this helps. Do post back if issue persists!
Best regards,
Ashwin.S
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Is there an issue with Safari in Iphones and Ipads where it does not recognize option disabled="disabled" tag properly?

Greetings everybody,
I have run into a peculiar problem with the Safari browser on mobile platforms (IPad, IPod, IPhone) which I hope I can find a solution for in this community.
I just launched a new website where I sell products with certain variations, for example please view this link: http://www.finerribbon.com/aegean-single-face-satin-ribbon.html
On this particular product, the product variants are supposed to work in such a way where:
If you select the value "1/8" from the "Choose Ribbon Width" field
THEN
The only options active and available to choose from in the "Choose Roll Size" field should be: 500 Yds, 20 Yds & Sample Swatch
Now, if we browse to the above link in Safari using a desktop or a laptop, there are no problems at all, but if we browse to the above link using an IPhone or an Ipad, then we have a problem where all the options are available regardless of the values chosen, basically the above functonality does not work.
I was told that there an issue with Safari in Iphones and Ipads where it does not recognize option disabled="disabled" tag properly, is this true? Can anyone advise me if there is a solution to this problem? I would sincerely apperciate it.
Thank you very much for your time and help!

Hi...
I have run into a peculiar problem with the Safari browser on mobile platforms (IPad, IPod, IPhone) which I hope I can find a solution for in this community.
Now, if we browse to the above link in Safari using a desktop or a laptop, there are no problems at all, but if we browse to the above link using an IPhone or an Ipad, then we have a problem
At the top of this window you'll see the following:
Apple Support Communities > Mac OS & System Software > Safari > Discussions
This the Safari forum for the Mac OS X.
Better that you post your topic here > Developer Forums: Apple Support Communities
I do see on my iPad what you are rreferring to. But you shoudl get the feedback you need in the developer forum.

TS1398 I have the ipad retina display version - I have a BIG issue with this when out and about that on about 50% of the time will it see my HTC mobile WiFi hotspot - rebooting either, or both devices doesn't cure the problem it drives me MAD!!!!

I have the ipad retina display version - I have a BIG issue with this when out and about, that only about 50% of the time will it see my HTC mobile WiFi hotspot - rebooting either, or both devices doesn't cure the problem it drives me MAD!!!!
The HTC hotspot works fine with everything else I connect to it.
Also - ipad will not connect to my HTC via bluetooth. Again, I can connect to everything else with my HTC other than my ipad.
I have to say this is my first venture into Apple products and I have always wanted to get away from my windows based laptop to get a MacBook, the problems I have had (flash player etc) & continue to have (as above) are putting me right off swapping over. I HATE technology that doesn't work and my ipad has been hard work!

I stated my ipad as being an ipad2, but I now think it is a 3??? It was new Jan this year and is the 64gb retina display version.
I really would like to get to the bottom on this problem wit mobile hotspots as it is sitting on my desk next to me now and I cannot get it to connect to my HTC mobile hotspot!!!! It might be taking a flying lesson soon at this rate!!! Grrrrrrr...........

Sync issues with iPhone 6 Plus and iTunes

I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
I have read lots in the Apple forums about lost of difference reason this may be happening. Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it. My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.

Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments.

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case som

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case someone left me a message. How do I resolve this issue?

Wifi: my Cell phone will remember 10 wifi connections. So delete any you don't use often and your home wifi and try to enter home wifi again.
if it still won't connect to home wifi, call your internet provider for help. You may need a newer router or different settings Or upgraded service. Your phone seeks the best connection and will refuse lesser connections.
last resort. Backup the phone. Do a full reset, then restore as new with the backup.
if still not fixed, go back to apple and insist on repair or replacement.
HOWEVER. voicemail is not a wifi issue, it's a carrier function, which is why the SIM card is a suspect.

Printing issue with HP LaserJet 4300 and iMac 10.9

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