Printing issues in Windows 8.1

Hello,
I work for a company and we have a number of network printers shared, when we connect to a network printer it installs the driver and everything is fine and normally this is the end of it but recently I have one user who is having print issues. It seems
as though every time he takes his laptop home and brings it back he is unable to print, the printers show offline or the job appears to print but never does. Today we got this error when attempting to print a test page " Test page failed to print. Would
you like to view the printer TS for assistance? The server print spooler service is not running" which it was because I had stopped and started it several times already. Finally I was able to delete the network printers and reinstall them as a temporary
fix but history has demonstrated that once he take this laptop home the problem will reoccur. I read and re-read most of the come close to describing my issue but not completely.
Thanks,
OSAMTEC

every time he takes his laptop home and brings it back he is unable to print, the printers show offline or the job appears to print but never does.
Could there be a naming conflict?
Otherwise it looks as if there is a troubleshooter for printer and other loosely associated categories.  Have you tried them?
BTW I'm curious if WMIC could be used here.  As I just mentioned in another incident these look interesting:
C:\>wmic.exe /? | find /i "print"
PRINTER                  - Printer device management.
PRINTERCONFIG            - Printer device configuration management.
PRINTJOB                 - Print job management.
Good luck
Robert Aldwinckle

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