Printing labels on Epson Artisan

I've been printing shipping labels on occassion for USPS and UPS for five years now, first with an HP and then with an Epson printer. I've had the Epson Artisan 810 for 18 months now.
For the first year I had no trouble printing shipping labels on my Artisan 810 printer. Then in February 2012, the label papers suddenly caused paper jams. This clearly followed a firmware update to the printer, which I naively installed. I've been able to get no support on this issue from Epson, who claim that label papers aren't in the list of approved papers and therefore not their problem. The fact that label papers are thinner than quality photo stock, or that the papers went through the printer fine for years so it isn't a mechanical problem, seems to be moot. The Epson website indicates the option to select a "thick paper" option, both on the printer and in the Mac printer settings. I found the setting on the printer and selected it, but the indicated "Thick Paper" setting in the "Extention Settings" print dialog simply doesn't exist. There was no change to my paper jams.
Has anyone else come across this problem or found a solution for it? I'm seriously annoyed at having to tape the labels on all of my packages (which the shipping services hate, thus they provide free label paper).

kristin119 wrote:
The Epson website indicates the option to select a "thick paper" option, both on the printer and in the Mac printer settings. I found the setting on the printer and selected it, but the indicated "Thick Paper" setting in the "Extention Settings" print dialog simply doesn't exist. There was no change to my paper jams.
Open Print & Scan System Preference. Highlight your pirnter on the left. Click Options & Supplies… on the right side. Then clcik the Driver tab. You should see the setting for Thick Paper.

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englishfreak2004 wrote:
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My name is Syd and I work for Epson America, Inc.
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Here to help,
Syd

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