Printing letters to customers of marketing target group or campaign
Hello everyone,
We have a need to print letters to customers from a marketing target group or campaign. (SAP CRM 7)
The problem is that we can only see an option in application to send a Mail/SMS/Fax to the customer (with an already prepared mail form), but we just can't find a letter/print channel option.
Can it be that this basic option does not exist in the application ?
If it does not exist u2013 How can we send letters to the customers from a target group/campaign ?
We'll appreciate any help,
Best Regards,
Nitzan.
Hi,
I don't know if you found an answer already to your question but we had a similar issue.
In CRM 7.0 direct mailing is no longer supported.
The only solution is to either develop a specific enhancement based on mail forms (find a good CRM developper) or alternatively generate a file that you would then send to an external mailing house.
It seems that smaller customers try to do the mailing themselves but larger customers with higher volumes nearly allways use a mailing house.
regards
Tim
Similar Messages
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Assign Target group to Campaign
Hi,
What is the FM to assign target group to marketing campaign?
Thanks a lotHi Raja/Kiryl,
I am trying to assign target group to a campaign using this FM MKTPL_TGGR_ASSIGN_CREATE. But its not working for me.
It seems I am not passing the right parameters. Could you please help me to know which paramters we need to pass to this function to assign the target group.
It would be great if you provide the info about how to get the relavent data for this function module.
Thanks in advance.
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Kumar. -
Custom Attributes in Target Group Email Campaign Not Refreshed
We have a campaign sending emails to a target group of BPs. To fill our custom attributes with values we have implemented our code in badi CRM_IM_ADD_DATA_BADI method CRM_IM_BPSELE. We tested our code using the Test Send feature from the email form and all worked fine.
But when we ran the campaign in the background for a Target Group with multiple BPs it would not work correctly, our attribute values were incorrect.
We discovered while debugging the job, that the badi gets run once for each BP, but the attribute values from the previous BP do NOT get refreshed. In fact there are 2 entire sets of attribute records in the CT_ATT_VALUES table parameter. Each time through it multiplies by another set of our attributes.
I have put code in the badi as a workaround that deletes the previously filled attributes for the previous BP, but I'd like to figure out what is causing this problem.
Any help would be appreciated.
thanks,
LeeHi Lee,
Is this issue resolved for you now??
I am facing the similar problem.
Though the BADi is not used for these two mails (it is used in some other mail forms), it is actually called in 'CRM_ERMS_MAIL_COMPOSE' Function Module and the process is same as u said. There are 2 sets of values.
I am using a Mail Alert functionality where in a 'Mail Alert ON' is sent to field engineers (FE) and then upon FE accepting the work we will send a 'Mail Alert OFF' to FEs.
Problem is, we get one or two fields data incorrectly sometimes. I am not able to find out the root cause yet.
Please let me know if you have had any resolution to this!
Thanks in advance.
Chaitanya -
Error assigning Target Group to Campaign Element
Hi
I have created a Target group for a Campaign. I have saved and exported target group to channel and started the Campaign. But it shows error message saying No Target Groups are assigned to Campaign Element..
Why is it showing error even after assigning members for the target group and exporting the TG to Channel. I have updated the status from created to released, approved before Starting the campaign.
Please help.
Thx.Hi Kalees
Do you have a campaign element in your campaign? If so assign the target group to the campaign element in the segments assignment block.
Cheers
Declan -
Delete target groups from campaign
Hi,
We are using crm 5.0 and want to archive target groups, but before they are archived we need to delete the target group from the campaign where is it used. Does anyone of you know about a program for this?
Thanks, CamillaHi Camilla,
I guess you need to follow the Standard SAP Archiving procedure:
First the Campaign needs to be set to Status: Finished or Rejected.
Under the TG properties set the status of the TG as to be archived.
Check the residence time for archiving.
To have more detailed information on this please kindly check the link below:
http://help.sap.com/saphelp_crm50/helpdata/en/09/72f63ad65c3b5ce10000000a11402f/frameset.htm
Programs available for Segment Builder archiving are as follows:
The following programs are available for the archiving object CRM_MKTSET:
· CRM_MKTTG_SET_WRITE_ARC (write)
· CRM_MKTTG_SET_DELETE_ARC (delete)
· CRM_MKTTG_SET_LOAD_ARC (read)
The following programs are available for the archiving object CRM_MKTTG:
· CRM_MKTTG_TG_WRITE_ARC (write)
· CRM_MKTT_TG_DELETE_ARC (delete)
Hope this helps,
Regards,
Naveen -
Target group with customers and contact person
Hello at all,
I have the following problem:
I want create a target group from an externel file. This file includs CRM customer numbers and the contact person numbers.
When I use the standard import functionallity I have only the customers in the target group or the contact person. But I need both in one target group.
Is it possible to generate this target group in BW and send it to the CRM?
Thnaks for help
Best regards
Matthias BuchheimHi Werner,.
I assume you want to select for Organizations (BUT000 Type 2) and you want to see in the Target Group the Contact Persons which are assigned via Relationship to the Orgnizations.
Create for example a Datasource with Infoset CRM_MKTTG_BP_ORG, and under Details for Business Partner use BUT000_PER-PARTNER_GUID.
In Field Function Module maintain CRM_MKTTG_PF_BP_TAB_TO_CP.
Create an Attribute List an assign the Datasource. After Creating the Target Group you will see the Organizations with all the assigned Contact Persons via Relationsship.
Regards
Andreas
Another Tip: Create a Target Group for Persons, assign it to the Campaign, and now set the B2B Flag. Depending from your SP Level you have to apply a note so that the B2B Flag is visible (1263915)
If you set the B2B flag you will get Communication Data for letters, for a Call List from the Relationship.
Regards,
Andreas
Edited by: Andreas Pauli on Apr 29, 2009 10:18 AM -
Target groups and marketting compaigns
Hello all,
I am seeking for information about target groups and campaigns,
Where target group ID and compaign ID are stored?
Where can I find function modules that returns all bp's belongs to target group, and all target groups belongs to campaing?
All help wil be appriciated,
RikaHi Rika,
You will find campaign detials in table CGPL_TASK. Use function module CRM_MKTTG_TG_READ to get all bp's belong to target group.
Thanks
Swagatika -
Creation of Campaign Id and assign Target Group to it.
Hi all,
I am facing a problem in creating a Campaign Id. This is the first time i am working on CRM Marketing Campaign, and i dont know the process of creating a Campaign id for a Target Group created for BP's. Please do help me in providing me any program or link where i can find the sample programs for creation of campaign id, Campaign Element, Profile Set, Target Group, Assigning BP's to Target Group.. I am presently using the below mentioned function modules/BAPI's for creation of Profile Set, Target Group etc.,
For Profile Set Creation: BAPI_PROFILESET_CREATE
For Target Group Creation: BAPI_TARGETGROUP_CREATE
For Assigning Target Group to Campaign: MKTPL_TGGR_ASSIGN_CREATE
for Campaign Element: MKT_ELEMENT_CREATE
Please provide me complete program to explain the above.
Thanks in Advance,
Nagesh Thanneeru.hi,
Target group is a group of BP, like a BP list. It's a kind of master data which can be used in business transaction.
And profile set is a base of target group, just like Product Hierachy and Product category. Each target group should belong to a profile set. So create the profile set, before you create target group.
Campaign is a kind of Marketing element of CRM Marketing. In campaign, it need the BP or BP group or Target Group as its campaign objectives. Just like Customer of Sales Order, Vendor of Purchase order.
Campaign can be assigned several target groups or BP or BP groups in it.
So if you want to create campaign and assign target group to it, the steps is:
1. create a profile set by BAPI_PROFILESET_CREATE
2. create target group by BAPI_TARGETGROUP_CREATE, in this calling, you will use the profile set created before.
3. create campaign by MKT_ELEMENT_CREATE
4. assign the target group to your campaign, by MKTPL_TGGR_ASSIGN_CREATEl, the target group comes from step 2, the campaign comes from step 3 -
Using custom fields to create Target Groups?
Hi Experts,
I might be missing something but I couldn't find anything in the different help guides, so if anyone saw that please help!
Do you know if it is possible to edit the available fields to search/filter Contacts, Accounts etc. when trying to add them to a Target Group?
We are currently not really using any Marketing-related features but this will be a focus for us in a few months so we are having a closer look at this area. There might be some other settings in the Admin/Project Scope etc. that I am missing and need to check and activate.
We have some custom fields integrated with our on premise SAP CRM system which are heavily used by our marketing departments for extracting Contact lists, this is why we would like to see how we could reproduce this in C4C.
Thanks a lot in advance,
JB.Hi JB,
You can go to => Marketing => Target Groups => Your Group => Members => Personalize => Start Personalization => Add => Add Contacts => here you can select the field you want to change/hide, you can also drag and drop a field to change its order on the screen => Personalize => End Personalization.
Please find attached file with only a few changes that I did on that screen.
Best Regards,
Cristiano Rosa -
Hello All,
I've created TG "My TG" and attached it to a campaign "My campaign". I released campaign and transffered a group to a channel(call list in my case)
After that I want to add additional BP to "My TG" and attach this group to the same campaign.
According to help.sap.com I should delete the target group from campaign , change it and attach it again.
But when I tryed to delete TG from campaign I got error message "Segment already transfered to a channel".
Some suggestion?
Is there some another way to add additional BP's to existing target group and attached it to the same campaign?
Thank you very muchAnd to just make it more clear :
and here is the SAP help on the subject:
Transport Layer in ABAP Workbench
The Change and Transport System supports the distribution of development work on large projects across multiple SAP Systems.
The packages in each development system are grouped into one transport layer.
The transport layer determines whether objects are assigned to a local or transportable change request.
Use
Each of your SAP development systems is assigned a transport layer as its standard transport layer. If you use Extended Transport Control, you can assign different standard transport layers to certain clients.
You can define at the most one consolidation target for each SAP System and transport layer.
When you create a package, it is assigned the standard transport layer of the SAP System.
If you want to assign a different transport layer to a package, you require the administration authorization for the Change and Transport System.
The objects in a package automatically have the transport attributes defined for the corresponding transport layer.
If a consolidation route originating in their SAP System is defined, then the objects are assigned to a transportable request, and transported into the consolidation target when it is released.
If a consolidation route is not defined, the objects are assigned to a local request, and are not transported.
Customizing settings are not assigned to a package. They have the transport attributes of the standard transport layer of the system or client.
It is best to assign a package a standard transport layer for which a consolidation route originating in the development system is defined.
To display and maintain the transport layers and routes, use the Transport Management System (transaction STMS).
Only the system adminstrator can make changes.
Caution:
The tables TSYST, DEVL, TWSYS, TASYS are no longer productive as of Release 4.0A and cannot be maintained.
Best regards,
Menelaos -
How to create/assigh Target Group while creating Marketing Plan in CRM 6.0
Hi all,
I am new to this field and would like to know that how can we assign the Target Group ( business Partners ) in the Campaign while creating a Marketing plan.
It will be really handy for me if I get the detail steps to execute.
Regards,
ZenHi,
perhaps this can help you:
http://help.sap.com/saphelp_crm60/helpdata/en/32/ad6f422f91c153e10000000a1550b0/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/46/0abec5abb314dce10000000a155369/frameset.htm
This describes step by step what you have to do to create a marketing plan / campaign.
Regards,
Claudia -
Target groups in Marketing....Urgent
Hi,
I have created a Profile set and Target groups in the profile set. i have executed the campaign for that.
My Question, is can i add the target group created earlier to the another profile set, if so How?
I am in urgent need of documentation of the same.
Regards
Yaswanth.kPlease read carefully the rules regarding target groups in CRM Segment Builder:
<i>-A target group can exist without reference to a profile. If so, it must however reference a profile set ("lies in profile set..") or as a subset, if present ("is attached to profile set ...").
-If a target group is created with the profile set reference "is attached to" (that is, to a subset), it will have the status "active"; and any available target groups of the profile of the subset will be set to "inactive".
-A target group with profile reference always has a set reference ("lies in profile set ..").
-A target group with profile reference cannot be attached directly to a profile set.
Within a profile set, a target group without profile reference is represented by an icon indicating a single target group.</i>
<i><b>-You cannot move target groups from one profile set to another, however you can copy existing target groups.</b></i>
The documentation is available here:
http://help.sap.com/saphelp_crm50/helpdata/en/b6/ef0b3bcbe24b74e10000000a114084/frameset.htm
If by "add target group to another profile set" you mean to say "COPY target group to another profile set", then yes it is possible to do it.
As for the "how" ... please read the help again:
<i>To copy a marketing segment, select the required segment in the staging area of the Segment Builder and choose either the Copy pushbutton or choose Copy Segments from the context menu. If no individual segments are selected, the entire profile set is copied.
You can choose whether the copied segments are created in a new profile set, an existing profile set, an existing subset, or in a new subset of an existing profile set.</i>
http://help.sap.com/saphelp_crm50/helpdata/en/1c/611d429e66da2ce10000000a1550b0/frameset.htm
Hope this helps,
Rahul
PS. Please mark all helpful answers. If you question has been answered, please mark it as such so that the forum stays clean! -
Reg:Target group in Marketing Segments
Hi All
I need to restrict the Target group member list to certain number in the target group of Marketing Segments.
Could you please guide me on this.
Do we have any class like 'CL_CRM_OPPORTH_RUN_BTIL' which we have for Opportunities.
Best Regards
Anil MulaHI
I have solved this on my own.
Thank you.
Best Regards
Anil Mula -
Automatic Profile Set / Target Group Creation in SAP CRM
Hi,
Need some help on the listed process.
Is there any procedure to create Profile Ser/Target group automatically based on certain criteria? We want to reduce the manual work of Profile/Target group creation for the users.
We are currently using SAP CRM 5.0 and looking at options of creating Target Groups automatically based on infoset. The criteria used to model is below mentioned.
- New Customers & Head Office (They are the customer specific Z-fields in BP Master Data)
- Relationship Data: Has contact person Relationship. This is based on the assignment of Contact person to the BP (i.e. Day when the Relationship assignment done to the respective BP Master Data --> under Relationship tab page.
We are not using Attribute Set (that we assign to Marketing Attribute tab page of BP Master), for your information.
Appreciate, if you could let us know whethe this is possible by Standard feature/ any work around on this.
Kindly do the needful.
Thanks,
RahulHello Rahul,
it is possible to create a target group from an external list as far as i am aware. Maybe have a look at
http://help.sap.com/saphelp_crm50/helpdata/en/57/d7de42777c2978e10000000a155106/frameset.htm
Regards
Mark -
How to see target groups in Data Target in the APD
Hi everybody.
I am trying to make a marketing segmentation of customers in the APD (BI) and I need to send the results to a target group in CRM, my problem is that I can´t see target groups in the u201CData Target CRMu201D.
I select the Logical System and when I select the Data Target the system shows CRM error: Data target TARGET_GROUP_FROM_B not known.
I know that the communication is OK, the RFC is working cause I can see Marketing Attributes (I released data target for replication and maintained attributes) but I don´t know if I need to do something similar with Target Groups of CRM or how.
Does anyone have an idea how can I see target groups in the window of the Data Target?
Thanks.Hello,
I have seen this problem in other systems and it was caused by a GUI bug. Can you please check that you have the latest GUI patch installed for your GUI release.
Best Regards,
Des
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