Printing not working from iPad

Hi,
I bought this printer for my mother so she could print email, photos, etc... but while the printer was setup very quickly and the printer is being picked up by the iPad, printing is just not working, well mostly not working.
When in email client app, I select an email, and try to print it. I select the printer from the list and select print. A small dialog box appears saying 'Please wait, printing' (or something like this!), it dissapears and nothing gets printed.
When I select a photo, the same applies as the email client app.
I installed an HP app from the IOS stored and unfortunately, I could not use the "Document" function when taking a picture as it requires a 5M pixel camera and the iPad is an 2nd, maybe third generation, so I used the "Photo" option within that app and strangely enough it managed to print a document. Terrible waste of ink just for one "legal" document as instead of being treated as a document, it was treated as a coloured image and was way too detailed in regards to color but that's beside the point. The point is printing worked directly via the HP app but it won't work from the standard email client app or the photo app.
I don't know if it could have anything to do with it but the iPad has very little space left on it i.e. 470Mb out of 16Gb.
IOS is still V7 as I don't have enough room to upgrade to 8 which I know displays a "print queue" now as I've noticed on my own Ipad.
Any ideas why it's not printing from the standard apps and why it would work from the HP app?
Thanks.
Thierry

Hi @ThierryF
Welcome to the HP Support Forums. I understand that you are having issues with the AirPrint feature of the iPad and it is not allowing you to print to the Envy 5640 printer.
I’ve included the document Apple AirPrint: The Apple Mobile Device Shows the Job is Printing but the Printer Does Not Print. It has some steps to try and determine why the iPad and printer aren’t playing nice together.
You can also use the Printing Over a Wireless Network with Apple's AirPrint FAQs document as it has steps the first document doesn’t have.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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