Printing only 2 inches of image on paper.

Hello:
I'm printing from Lightroom CC in the Print module on an Epson 3880. I just successfully printed a photo on 13 x 19 paper. When I tried to print a second copy of the same image and didn't change any setting, the print came out with only 2 inches of the bottom of the image. The edges of that image are clear just like they would be if the entire image printed out. The rest of the paper is blank. I called Epson and tech support person told me that because I have image in the Preview window in the upper left hand corner of Lightroom, I will have no image printed. However I do have a partial image printed.
I'm using a MAC 10.9.5. All my software is up to date.
Anyone have an idea what's causing the problem?? Thanks for your help.

Thanks for your reply. I'll check that. Do you mean "let the Output Paper in LIghtroom in the left hand panel? I had set that up as custom 13x19 but I'll check that again.
Best.. Roberta
Sent from my iPad

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Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
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--____FSVYRLDZXHAFLIWKCCOF____
Content-Type: text/plain; charset=iso-8859-15
Content-Transfer-Encoding: quoted-printable
Greeitngs,=20
We have numerous long pages - lists, lists and more lists -
created in =
DW8. Just about everyone here uses IE7, but we also have a
few IE6 and =
Firefox workstations.=20
If a user tries to PRINT one of these long pages, such as
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http://www.tsc.state.tn.us/geninfo/Programs/ADR/mediatorList.asp?chooseType=
=3DGeneral+Civil&mnuCounty=3DAnderson&DisplayList=3DDisplay+List
all they get is the first page of what ought to be six to
nine print =
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It gets weirder. On our index page,
http://www.tsc.state.tn.us/
if the =
user tries to print it, the columns react differently. The
center column =
does not print past what fits ona printed page, while the
right hand =
column prints in its entirety. =20
I've checked the CSS to see if there was a "don't print me"
feature in any =
of the CSS scripts, and there is not. the z-indexes appear to
be ok. (the =
two columns have the same z-index and are reacting
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print command) =20
My question(s) is(are): Can I better control the content of
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two columns) and how? Is it CSS, html, or some other language
that will =
help me control this? Why is IE7 printing only one page of a
multi-page =
print job?=20
Any ideas?
NOTE: IE6 prints the entire page (multiple print pages). IE7
and FF do =
not.=20
Peter
--____FSVYRLDZXHAFLIWKCCOF____
Content-Type: multipart/related;
boundary="____RIVEUQBROELBXRGDYMGQ____"
--____RIVEUQBROELBXRGDYMGQ____
Content-Type: text/html; charset=windows-1252
Content-Transfer-Encoding: quoted-printable
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html;
charset=3Diso-8859-15=
">
<META content=3D"MSHTML 6.00.6000.16525"
name=3DGENERATOR></HEAD>
<BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>Greeitngs, </DIV>
<DIV>We have numerous long pages - lists, lists and
more lists - created =
in DW8. Just about everyone here uses IE7, but we also have a
few IE6 and =
Firefox workstations. </DIV>
<DIV> </DIV>
<DIV>If a user tries to PRINT one of these long pages,
such as this one: =
</DIV>
<DIV> </DIV>
<DIV><A href=3D"
http://www.tsc.state.tn.us/geninfo/Programs/ADR/mediatorLis=
t.asp?chooseType=3DGeneral+Civil&mnuCounty=3DAnderson&DisplayList=
=3DDisplay+List">
http://www.tsc.state.tn.us/geninfo/Programs/ADR/mediatorLi=
st.asp?chooseType=3DGeneral+Civil&mnuCounty=3DAnderson&DisplayList=
=3DDisplay+List</A></DIV>
<DIV> </DIV>
<DIV>all they get is the first page of what ought to be
six to nine print =
pages. </DIV>
<DIV> </DIV>
<DIV>It gets weirder. On our index page,
<A href=3D"
http://www.tsc.st=
ate.tn.us/">
http://www.tsc.state.tn.us/</A> if
the user tries to =
print it, the columns react differently. The center
column does not =
print past what fits ona printed page, while the right hand
column prints =
in its entirety. </DIV>
<DIV> </DIV>
<DIV>I've checked the CSS to see if there was a "don't
print me" feature =
in any of the CSS scripts, and there is not. the z-indexes
appear to be =
ok. (the two columns have the same z-index and are reacting
differently to =
the print command) </DIV>
<DIV> </DIV>
<DIV>My question(s) is(are): Can I better
control the content of the =
page (the two columns) and how? Is it CSS, html, or
some other =
language that will help me control this? Why is IE7 printing
only one page =
of a multi-page print job? </DIV>
<DIV> </DIV>
<DIV>Any ideas?</DIV>
<DIV> </DIV>
<DIV>NOTE: IE6 prints the entire page (multiple print
pages). IE7 and FF =
do not. </DIV>
<DIV> </DIV>
<DIV>Peter</DIV>
<DIV> </DIV>
<DIV> </DIV></BODY></HTML>
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--____FSVYRLDZXHAFLIWKCCOF____--

Try one of these:
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"... that is a remarkably unhelpful and condescending response."
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Welcome to the HP Community Forum.DesertVike wrote:
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I would like to print my Pages document on Matte Photo Paper

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| ___________ |
| | | |
| | image | |
| | | |
| ---------------- |
| |
|____________|
I am an HP employee.

Printing only 2 inches of image on paper.

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