Printing photos from my computer using hp 6520 printer won't pick up photo paper.

I have a new HP 6520. When I try to print photos from my computer, I get an error message that the paper tray is empty. It does not pick up the photo paper and print. Help!!!

1. My paper tray(s) are propertly loaded, I'm not a novice. 2. The bottom tray is LOADED properly. 3. The UPPER PHOTO TRAY is also loaded properly, shiny side down of course, properly filled and pushed forward as far as it can go. (It worked fine an hour ago when I printed a couple of photos). 4. Now no matter what I do, how I specify photo paper size, IT ONLY PRINTS OUT ON REGULAR PAPER FROM THE BOTTOM TRAY (8"X10") ordinary paper!! 5. When I UNLOAD the bottom tray, in an attempt to "fool" the device so that there's is NOTHING BUT photo paper, I get a prompt telling me I must load the paper before it will print the photo! Of course when I reload the bottom tray with the ordinary paper, it still prints out the photo FROM THE BOTTOM TRAY PAPER!! I'm wasting ink and paper and I'm not happy. I was on the phone for more than 2 hours two weeks' ago getting the first NEW printer set up and it was decided by all four techs I spoke to that I indeed needed to have a new device. 6. I received this replacement device just 4 days ago, another couple of hours speaking to India, finally worked ok, even unti earlier this evening but NOW it will NOT use photo paper from the upper tray. WHAT IS GOING ON WITH THESE TROUBLESOME HP6520'S? I had a Photosmart 560 for years until it "died" a few weeks' ago and since then, this is my story with this product. You can check with India tech support to find my complete dealings with them vis-a-vis this product.
AND when I tried to sign up for this support 3 times I got refused telling me that the screen name I offered was already taken. Apparently the app was taking my information from when I may have signed up a couple of years' ago when I had an issue with my Photosmart 560.

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Printing photos from my computer using hp 6520 printer won't pick up photo paper.

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