Printing photos on HP 4500 using 8.1 photos 4X6 have a wide margin on right side..

When I got a new computer that uses WIndows 8.1 I set it up to my HP 4500. Now when printing photos 4X6 I get a wide margin on right side. When I send the photo out to print to Costco it comes out fine. Have tried to change all settings and nothing has worked. It prints fine with MAC and other Widows versions. I have downloaded new driver and tried resetting margins. Do you have a fix for this issue

Hello @AngelJL,
Welcome to the HP Support Forums!
I understand that since installing your HP 4500 on your Windows 8.1 computer you have not been able to successfully print 4x6 photos. I would like to assist you today with resolving this issue. However, before I am able to provide accurate troubleshooting steps I do need to confirm a couple of things.
1) What HP 4500 printer do you have?
HP manufacturers several 4500 series products: Laserjet, Designjet, Officejet, Envy, etc. All products will require different troubleshooting steps to resolve printing issues.
What's my Model Number?
2) What program are you printing photos from?
3) Have you tried printing photos from different programs on your Windows 8.1 computer to see if the margins issue is specific to one program or multiple programs?
Once I have the answers to the questions above I will be more than happy to guide you towards a solution. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
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Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Printing photos on HP 4500 using 8.1 photos 4X6 have a wide margin on right side..

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