Printing problem HP Officejet Pro 8500

When I try to print in Elements 10 it defaults to fax. It did the same thing in version 9. It is the reason I upgraded.

It's because the names of the printer and the fax are too long.  In Windows, use the properties of the printer (and the fax) to change the names to something like HP Printer and HP Fax.
Ken

Similar Messages

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

    I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
    What is going on and how can I fix it?
    This question was solved.
    View Solution.

    Hi TM1997,
    I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
    As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

    I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
    I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
    Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
    Can you tell me if this is the printer head and does it need replacing or is there another problem?
    SondraS

    Are you using genuine HP cartridges and not refilled or third-party cartridges?
    Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
    Are there any quality issues with this page?
    Although I am a HP employee, I am speaking on behalf of myself and not the company.

  • Printer problems with Officejet Pro 8500 A910

    Dear all,
    I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else). 
    Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour. 
    The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
    Printhead status
    Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
    Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
    End of warranty: mid-2013
    Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
    Refilled supply:
    Detected in printhead/printer? For all cartidges "yes".
    When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out. 
    Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details."). 
    I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If  new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do? 
    On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
    I would be very obliged with your feedback on the above. 
    Kind regards,
    Onno

    Hey Onno,
    I see you have several items listed about your Officejet Pro 8500a (A910 series) printer.  The main issue that stands out is the print quality issue.  I would advise starting here with your printer.  
    From your information I can see that refill or remanufacture cartridges have been used in this printer at some point.  It is possible that the ink from these cartridges have damaged the internal ink system of the printer.  If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
    Troubleshooting Print Quality Issues
    The 8500a requires all cartridges be available even if you are simply printing in B&W.  If the cartridges are low, then you will have to replace the cartridges as needed.  Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
    The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue.  As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind.  For information about refilled/remanufactured cartridges please click here.
    Hope this helps in getting the print quality issue alleviated,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Having problem printing to hp officejet pro 8500 since updated to yosemite. any help please?

    I am having problem printing to Hp Officejet pro 8500 printer, it says it is in use. I never had any problem until Yosemite update. Any ideas please?

    I had the same problem with a HP 4000 laser jet & SL, this is how I solved it
    http://www.macworld.com/article/142631/2009/09/snowleopard_printing.html

  • I can print to HP Officejet Pro 8500 - A909g but I can't scan. Won't recognize?

    I have HP Officejet Pro 8500 Wireless All-in-One Printer - A909g and a Lenovo T410 lap top.  I can print but my computer doesn't recognize my my 8500 to scan?  I have uninstall and reinstalled the software and still nothing!  I have checked with my wireless network Linksys and everything checks out.  They tell me that the problem is with my HP 8500.  I have hardwired to the printer and it scans okay.  What must I do to wirelessly scan?
    Thank you,  John

    I had the same problems as reported in previous posts.  I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate.  Only the priint driver would install from the Full Feature Drivers option at HP Support.
    Uninstall/install print driver to no avail.
     Turn printer/router/computer off/on.
    Download full feature drivers from HP website. (Only print driver was downloaded.)
    HP diagnostic utilities did not discover a problem.
    I believe the problem had to do with the drivers accessed via the  HP Support site.  I downloaded from the following location:  http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
    Ran the Install Wizard from there and the printer/fax/scan tests.  Passed all.  All drivers are now installed as is the HP Solution Center. 
    Glad to finally be up and running!!!!

  • Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

    I am trying to use my IPad and print from it through Air Print.
    Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an  HP Officejet Pro 8500 A909n Series Printer?
    The documentation from Apple indicates compatibility with:
    HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
    Will  the 8500 A909n work?
    Thanks.

    Hi,
    Airprint is not supported for HP Officejet Pro 8500 A909m Series.
    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • Cannot start HP Printing Software (HP OfficeJet Pro 8500 A910a)

    Hello,
    When I doubleclick on the HP Software icon on my desktop strange behavior results. Nothing opens and my computer behaves erratically. After quite a while I get the following error messages:
    instancefinderdlg.exe
    werfault.exe
    Then, after this - my computer sort of reboots all by itself. But not a full reboot - it just goes back to the initial logon screen and I re-enter my Windows password, and the desktop shows.
    I am running Windows 8.1 Pro (64 bit). The printer is set up to operate wirelessly. 
    After doubleclicking on the HP Software icon and waiting a long time for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and opened Task Manager. I checked the services running and there was multiple instances of an HP service running (I don't recall the name but there seemed to be dozens of the same HP service running).
    I also completely uninstalled all HP software using Revo Uninstaller, and then re-installed the complete software / driver package for the OfficeJet Pro 8500 A910a - but this did not make any difference; exactly the same problems ocurred again. 
    This has only happened in recent days. Prior to this I was able to doubleclick on the HP software icon and the software opened normally and I was able to check settings, ink levels, etc. Interestingly, the printer still seems to function well - I can print from Word, print photos from Lightroom, etc. I just can't open the HP Printer Software from my desktop.
    Any help would be greatly appreciated. Thank you!
    This question was solved.
    View Solution.

    Hello again,
    I tried the first part but it did not work.
    However, the second more detailed part (with the 9 steps), appears to have worked! I now can double-click on the HP Printer icon and everthing functions as it used to previously.
    I would like to take this opportunity to thank you very, very much! You have been very patient with me as a customer and very persistent and determined to find a solution. Over the course of several days you suggested various possible solutions. When something did not work, you did not give up but continued to search for a solution. You really are a very fine example of what customer service should be. You deserve a big raise! Thanks again.
    Regards,
    J D Sallows

  • Wired Connection problem on Officejet Pro 8500 a909a

    I am having what seems to be to be a strange problem.
    I have lost connectivity to my printer (Officejet Pro 8500 a909a) through the network from my Windows 7 64bit computer.  I found that it worked fine if I connect throught he USB port.  Today, I have been trying to get back to being able to use it through the network.
    I am able to get to the configuration on the printer through the network, at http://192.168.0.105 and that works fine.
    I have downloaded the most recent software and when I run it, it doesn't detect the printer, even if I enter the ip address in the advanced search box.
    I have downloaded the HP Print and Scan Doctor, and when it runs, I can see the printer, however i'm not sure why it shows 2 lines:
    When I choose the last line and press next, all it does is goes to this page:
    Your help is appreciated.

    What operating system does the computer use?
    What happens when you choose the network-wired option on that last screen?  Since the printer is already installed, the software thinks you are wanting to install the printer again and presents the last screen.
    Your printer is listed twice with two separate IP addresses.  I suspect the issue may be that the IP address is changing to frequently for the detection protocol to keep up with it.
    If the printer is on the network and you can access it by entering the printer's IP address in a web browser, you can try setting a static IP address for the wired connection.  Click on the Printer Does Not Maintain Wireless Connection document from HP.  The document is for wireless connections, but the same steps can be applied for a wired connection by substituting wired for any section that designates going to the wireless section of the printer.
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  • Scan to Computer problem HP Officejet Pro 8500 (A909a) OSX 10.7.5

    Good afternoon,
    First of all I appologize if this question already has been asked a thousand times, but I am unable to find a solution in the somewhat simular stories. But reading thru all off them, while English is not my native language, was beginning to wear me out.
    My set up is as follows:
    - HP Officejet Pro 8500 all in one - A909a
    - 2 iMac running with 10.7.5
    One can be selected using the "scan to computer" and the other can't. Both have identical systems, the only difference is the one that can not be found by the printer is the one that has done all the available updates.
    So far I have done an "repair permissions", looking for additional updates and finally an uninstall of the software. I installed the programme HP_Installer_Officejet_Full_Group05_10.6.dmg (which I believe is the one that came with the printer) after which it all works again. So problem fix I know... but when checking for updates using the Apple update, there is an update waiting for me and when I run that one, that computer dissapears again from the "scan to computer sellection).
    For now I am keeping the update sitting in the Apple Update and happily use all the functions, but I am curious (and a bit OCD with the fact there is an update hahaha), can I ever have my software up to date without having to loose that function? Or is there another update/fix I can try using the up to date software?
    Thanks in advance for any response!

    Welcome to the forums, I hope you are well
    I noticed your post and have read it thoroughly. My first question to you is, what is the update that is waiting? I would like to know about the update before we continue.
    Please let me know and I will gladly look into this some more for you!
    Best wishes,
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Trouble Printing with HP Officejet Pro 8500

    Hello - I recently changed my laptop and have a Windows 7.  I went online and downloaded the software and am able to do a test print page with the Print Doctor.  However, when i print from my laptop and select the correct printer, it doesn't do anything or respond with printing.  I was able to install and have it work with my old laptop, i just can't seem to work it on this one.
    Thank You

    Hi @Vanessasood,
    Thank you for visiting the HP Support Forums!  I understand you are having trouble printing to your HP Officejet Pro 8500 with your computer running the Windows 7 Operating system. I would love to get you up and running but require a little more information:
    1. What is the Exact model of HP OJ 8500 you are using as there a few in the series?
    2. Did you recently upgrade to Windows 7?
    3. How is the printer connected, USB or Wireless?
    4. Do you get any error message when you attempt to print?
    Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    Please let me know what the PSDR finds, I will watch for your reply.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • Connection Problem HP Officejet Pro 8500 A910

    Dear Forum,
    we are experiencing connection problems with the Officejet Pro 8500 A910 Printer/Scanner.
    The device is connected via Wireless Network and can reach the server (e.g. for storing scanned images).
    When we try to access the printer (or scanner) with a Computer (WinPC or Mac) that is also connected via the same Wireless Network, the printer/scanner cannot be reached (host unreachable), i.e. even a simple PING to the network address (IP V4) of the printer/scanner cannot be completed. As soon as we connect the computer via wired LAN, the printer/scanner can be reached again (normal operation). Between both states (computer connected via Wireless Network or Wired LAN) no changes were made to the configuration of the printer/scanner. It simply is unreachable when the computer trying to connect to the printer/scanner is connected via Wireless Network.
    We have looked at different firewall settings of the Wireless Router but did not find anything, the firewall is deactivated (as the router operates behind a firewall, as does the whole LAN).
    I already switched on the "compatibility to 802.11b/g" in the advanced network settings of the printer, no effect.
    Anyone got a smart idea why this is so? We tried with different computers and different operating systems, but always the same picture...
    Thanks!
    This question was solved.
    View Solution.

    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?

    How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?

    You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer.  The setup is done as part of the installation.
    Read through below, then select how you wish to proceed.  There is a video to assist - see below!
                                                               Install Printer Driver / Software
    If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues.  There are tools to help you diagnose the problem and help documents to guide you to success. 
    You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
     In many cases, you can (re)install the Full Feature Softwarefor your printer to enhance its capabilities.  The HP Solution Center is an integrated part of the FFS.  For e-print, you will want the e-print software.
    If you have the CD that came with your printer, use that to install your Printer software  -- IF the CD is compatible with your current Operating System.  If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
    (Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
    Drivers control hardware connected to the computer (wired or wireless)
    Software controls the programs that interact with the User
    Go to the top of the forum page to Support and Drivers
     Officejet Pro 8500 Series
    Enter your Printer Model information, and then go to Software and Drivers...
    Enter your Operating System in the Drop-down menu...  Click NEXT and Scroll down
    Look for category Driver - Product Installation Software
    Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
    NOTE:  You may also wish to download the Print and Scan Doctor and / or other Tools from Category - Utilities
    Save the *.exe installation package(s) on your computer
    Pay attention to the name and the location of the file(s) when you save the file(s).  The file(s) will likely save to the "Downloads “folder.
    You may remove your existing printer software with the following tool.  Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
    Fixit -- Fix problems with programs that can't be installed or uninstalled
    NOTE:  If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step.  During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software:  The program will then invoke an internal printer software removal program that is written to remove printer software.  Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in.  After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed.  Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
    Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
    Install the downloaded Printer Software package last.
    If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
    NOTES: 
    If using: Download and install the driver software before connecting a USB cable.
    After the initial installation is complete, be sure to check for and install any relevant updates  - check Category  - Update.  The Updates are important and can mean the difference between software that works as expected and software that does not work.
    You may also wish to check for a Category named Firmware.  Installation of any package in this Catagory is personal choice and must be based on the contents in the package and whether or not your printer is working as expected.
    Extra help for setting up your Wireless Printer:
    Reconfiguring your printer
    Troubleshooting Your Printer - Network
    Video Help for installing your Printer:
    Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection
    Kind Regards,
    Dragon-Fur

  • Adobe Indesign CS4 Crashing When Printing To HP OfficeJet Pro 8500

    Adobe Indesign in crashing when I select print. The only printer I have is the OfficeJet Pro 8500 (A909g) I am running the latest version of OS. (OS 10.10.1) I have uninstalled Indesign and reinstalled it from my disc. There is no update to the version I loaded. (There are newer versions of Indesign and Creative Suite) I reset the printers in system preferences. I have checked Software Update to make sure I have the latest driver. I am running  Indesign on my other computer using OS 10.10.1 so I doubt that is an issue. Other Adobe software prints fine. All other programs that I have print fine as far as I can tell. I have run diagnostic software without success.

    Hi,
    Adobe might be a better resource to check a such, as any other application work as expected as you mention.
    by checking its system requirements, it seems as CS4 is incompatible with Yosemite and that may explain a such:
    http://helpx.adobe.com/indesign/system-requirements.html#main_InDesign_CS4_system_requirements
    As I can see only InDesign CC (2014) is compatible with Yosemite.
    I would suggest trying InDesign's support communities below, there are more expertize users for a such:
    https://forums.adobe.com/community/indesign
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Cyan ink won't print on my officejet pro 8500

    Windows 7 64-bit.  But printer does the same thing from my XP computer.
    I get no error messages from my printer.  Nothing at all has changed - but the blue has just stopped printing.  no upgrades, new programs, etc.  EVerything is the same as it was yesterday.  
    I have followed the troubleshooting document, and run thru the first 2 levels of printhead cleaning.  I have no streaks anywhere, just a missing blue, even the the cartridge is 1/2 full.  One day it printed, and the next day it stopped.  Same paper, etc.
    I have hard reset the printer, I have hard reset it with the cyan cartridge out, then put it in when I get the error msg that its missing, I've restarted my computer (it does the same thing from my other computer though, so its not the computer).  I have read all the HP maintenance instructions and follow them.
    Suggestions???

    What is the model or product number of your printer?  If you have the Officejet Pro 8500 All-In-One A909a, you can take a look at this document, which describes cleaning the printheads.  How long have the ink cartridges been in the printer?  The cartridges should have an expiration date on them.  If they have been in a while, I would replace all of them, then begin troubleshooting. 
    Please let me know if this helps.
    Good luck!
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