Printing problem on A5 paper

Printer product name : HP Deskjet Ink Advantage 3515 All-in-One
Operating system : Mac OS 10.8.2, on 15” MacBook Pro laptop
I have downloaded and installed the current version of HP driver software (HP_Mountain_Lion_Ink_SW_v12.23.41) for the above printer, but cannot print on A5 paper as the choice of A5 actually does not appear on the list of paper sizes when printing. I have also tried to put the correct dimensions (148 x 210 mm) in custom sizes under 'other', but it still won't print correctly on A5 (the print starts near the bottonm of the page and does not complete). I am using documents produced in MS Word for Mac.
Is the solution to this problem to download some other version of the software and reinstall?
Any help would be appreciated.

I have a couple of suggestions here, but these are both just guesses, since I can't see the label media that you are using.
1.  If the label is thick, you may want to try setting the paper type to "heavy media".  
2.  If the label is slick or shiny, it may not work well with any laser printer.    Was this label made for laser printing?

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    in NACE Tcode
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