Printing Problem with HP Deskjet 2542

Hello all, I just bought an HP Deskjet 2542 for my business, and am having great difficulty with it. I'm normally tech savvy, so it's aggravating. When I send jobs to the print queue, they just sit and then disappear. No sound or action from the printer, whatsoever. The printer only prints fine from my mobile device, but doesn't help since I have no advanced options for printing of multiple slides on one sheet, etc. Anyhow - I have reinstalled the software and drivers, and ran the Doctor program - and everything is showing that it is fully operational. I don't know what gives with this. Any ideas? Thanks!!

Hi scrooge86
I understand the printer won't print from the computer but will print from the mobile device.
How did you install the printer? (cd, download)
Here is a url to download the drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5385254&lc=en&cc=us&dlc=en&lang=en&cc=us
Lets find out what the ip address is for the computer and the printer.
The first 3 sets of numbers have to match for the printer to get connected to the same network.
On the printers control panel, press the Wireless button and the Start Copy Black button
at the same time. The Network Configuration Page and Wireless Network Test Page print.
Check the ip address for the printer and SSID. (network name)
If you have a valid ip address for the printer try and access the embedded web server.
Type the ip address into internet explorer address bar.
What are the results?
Here is a url to get to the run window.
http://www.youtube.com/watch?v=uXIRUc_D0E4
Type cmd, type in ipconfig.
Check the ip address.
Now check the ip address for the printer.
Do the first 3 sets of numbers match?
Now ping the printer from the computer to make sure the printer is being seen.
Type ping printers ip address (space between ping and ip address)
What are the results?
Please respond with the information so I can assist you better.

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Hello @Tellen,
Thank you for visiting the HP Support Forums! I understand you are running into some print quality problems with your HP Deskjet 3050. I see when you attempt to print a letter you will only see the email address and its in blue ink.
First I would like you to click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
What does the PSDR find? If you are still not getting black text, please continue here: Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series
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I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
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I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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1 Printer Driver
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(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
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Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
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http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
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Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
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3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
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DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
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If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
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Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

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Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
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Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

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Um I dont know if im doing something daft but I tried this like you said
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