Printing problems for color

hi there
I have HP photsmart plus printer scan copy, compatible with osx 10.9.3 maverick, I can print and copy in black but not in color ?
I have done a check with the printer, cleaned the cartridges and its good, but no printing in color
When I print I get a new window and I cannot find an option for printing in B W or color
going nuts lol  anyone knows it would help  thanks

After further testing I've found out what the reason is for the black rending in CS4 Illustrator.
When rending DSC 2.0 within Illustrator CS4 for a preview, it doesn't calculate the opacity of each channel. I use the first channel to render my substrate color, my original file had a pure black for my substrate. Then I calculate the opacity of Inks being used on the other channels. This is a major bug for me. I have no idea what Illustrator will do if my first channel in the DCS 2.0 is something other than Black, I haven't tried yet.

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