Printing problems from acrobat with recieved pdf's

Hi everybody,
We have a problem with printing PDF files on windows 7 32 bit. This only happens with files that have come through one persons emails. When you open the PDF file from outlook it works fine but when you print it it crashes the print spooler service and the print job gets stuck in the print queue then you have to go into the queue and manually delete it. When I open pdf files that i have downloaded it all seems to work fine and will print.
Any help would be muchly appreciated
Also from this email you can email to an xp machine and it prints but if you email to the other windows 7 machine it does the same thing. But the other windows 7 machine can print thier PDF's from thier emails
Thanks
Jake

Quite frankly, it would really help the Adobe Acrobat team if you at least provided information as to what version of Acrobat or Reader you were using, what type of printer (manufacturer, model, and whether PostScript or not), etc.
We are not aware of a general problem of the type you describe and such information would help us track the issue down to assist you and any other users.
- Dov

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What happens if you try to print from Preview instead?

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I have a 2 page document that is set up as tabloid 11x17, meant to be printed duplexed and folded as a 4 pamphlet. The document with the same printer settings prints fine from Adobe Reader XI but from Adobe Standard XI, Page 1 prints fine, but page 2 looks like it is trying to print on the backside of an 81/2x11 instead of 11x17. I have played with the print settings in Standard, and cannot come up with a combination that prints that document correctly, yet it prints fine from Acrobat Reader XI. I did double check for updates on both products and installed them. Anyone have any idea as to why this is happening? If I print page 2 by itself it does print properly, just not when sent duplexed with page 1.

Well, for those following this thread or needing a solution, I found a work-around though I'm still not sure why the initial problem exists.
In Acrobat 9 Pro, once you have the main print dialogue box open, follow the steps below:
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I spent an hour chatting with Adobe support in India. They could not solve this issue.
I submitted a BUG REPORT at Adobe - Feature Request/Bug Report Form
Here is the BUG Report:
******BUG******
Concise problem statement:
Steps to reproduce bug:
1. Export individual pages from InDesign as pdf (16-page booklet, each individual page is 5-1/2" x 8-1/2")
2. Open pdf in Acrobat Pro 11.0.10
3. Choose actual size, then choose booklet, and print. (printer contains letter-size paper, and page set-up is set to 100% scale.)
Results: The printed booklet is the WRONG SIZE! The pagination is correct as usual, but each individual page is being REDUCED, and now each page image is too small, and there is now a GAP between pages, and the entire booklet is useless. If you can, please see case number: 0186447426: support chat: it covers everything we have tried so far ... (We tried everything they could think of, but all attempts failed.) This bug was introduced somewhere along the line with Yosemite.
Expected results: As usual, when printing booklets from Acrobat Pro, we expect the print to be the right size, the same size as the InDesign doc, and as it has been printed previously by Acrobat Pro prior to Yosemite. Thanks for fixing this disaster of a bug. Please contact me if you need further info, copies of the individual page pdf, etc.
I am literally stuck. I can go through the laborious process of using InDesign to "print booklet" to a postscript file and use Distiller to make the booklet pdf, but under Yosemite, I am prevented from installing print drivers unless that printer is locally available on my network. Unfortunately, the printer is located at my client's place of business.
I realize there is typically a leap-frog effect between operating system updates, hardware, and application updates, but combined with other Yosemite issues, this Acrobat Pro bug is killing my business.

DrStrik9 (sounds a bit poisonous to me!),
The issue, regrettably, is that Acrobat is performing as designed. And it has nothing to do with either MacOS 10.10 or anything new or different with Acrobat 11.0.10 (versus earlier versions going all the way back to the initial implementation of the booklet printing feature). And this isn't directly a printer driver issue, either! The same behaviour occurs both on MacOS and Windows.
The problem, simply stated, is that the Booklet print option in Acrobat (and Reader) is attempting to avoid loss of content due to the paper's non-printable margins. The scaling factors in the Size print option are not utilized at all in the Booklet print option. The Booklet print option attempts to fit two logical pages of your PDF file into the printable area of each physical sheet of paper. Assuming that your printer's Letter page is defined as having a printable area of 8"x10.5" due to a 0.25" non-printable area surrounding the page, then the Booklet print option will force each of the 5.5"x8.5" pages of your PDF file into a 5.17'x8" area centered on each half of the 8.5"x11" printed sheet.
There are three workarounds that I know of:
(1)    Many high end printers have booklet printing capabilities in the printer or printer driver itself. Check the detailed driver options to see whether in fact your printer / printer driver does support a booklet printing option. If so, try that first. That would likely solve your problem.
(2)    Assuming that this is a PostScript printer, edit the .PPD file for the printer you are using to to modify the specification of the Letter printable area. In the PPD file, you will see an entry similar to this:
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or
    *ImageableArea Letter/US Letter: "18 18 594 774"
Edit the entry to change only the four numbers as follows:
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That indicates to the PostScript driver that there is no unprintable border on your pages. Then save the .PPD file. I would then suggest rebooting and then trying to print. Note that the side effect of this is that Fit and Shrink oversized pages options will not take into account the non-printable area of your printer.
Note that a similar hack can be done with Ledger (i.e. 11"x17") page descriptions in the PPD to fix a similar issue affecting printing 8.5"x11" pages to 11"x17" sheets as booklets.
(3)    There are some very reliable third party plugins for Acrobat that provide full advanced document imposition capabilities, creating what are known as printer flats as a new PDF file from your logical pages. There are n-up, booklet, step-and-repeat, etc. options galore in such packages. Examples include Quite Imposing and PDF Snake. I have personally used Quite Imposing for nearly 15 years for this purpose and can vouch that it works beautifully. I don't have personal experience with PDF Snake, although it is less expensive.
Good luck and let us know if any of this helps you at all!
          - Dov

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Thanks a lot. I'll try it on Monday...
Freundliche Grüße / Best regards
i. A.
Peter Haentjens
(IT-Administration)
HUBTEX Maschinenbau GmbH & Co.KG
Werner-von-Siemens-Strasse 8
36041 Fulda, Germany
Tel.:     +49-661-8382-372
Fax:     +49-661-8382-110
Mobil(e):   +49-171-5160356
mailto:     [email protected]
Internet:   www.hubtex.com

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GeoffBob wrote:
Hi Jerry, and thanks for your response.
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Hello all.
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You say you're using Verdana but you're not. The error message clearly shows you're using MyriadPro Bold.
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Your graphic images you posted are too small to read the detail. Can you post the middle two images again separately so that the detail can be read?

Printing problem in acrobat 9

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Thanks a lot. I'll try it on Monday...
Freundliche Grüße / Best regards
i. A.
Peter Haentjens
(IT-Administration)
HUBTEX Maschinenbau GmbH & Co.KG
Werner-von-Siemens-Strasse 8
36041 Fulda, Germany
Tel.:     +49-661-8382-372
Fax:     +49-661-8382-110
Mobil(e):   +49-171-5160356
mailto:     [email protected]
Internet:   www.hubtex.com

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Sparkgapper

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Sparkgapper

Printing problems from acrobat with recieved pdf's

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