Printing problems using enterprise 3

I am using the Tarantella enterprise 3, version 3.20.907, browser to
monitor the main Security computer from my office located within the same
building. From my office I can access the picture perfect 1.7 system and
make changes, run reports etc.Until about a month ago I could print
reports in my office using the "Browser Printer" option. This is when my
OS was Windows 2000 professional. A month ago the IT dept. changed my OS
to Windows XP and I haven't been able to print any reports since then. Is
there something that has to be changed in the properties to allow me to
print using the browser?

Marc Donahue wrote:
I am using the Tarantella enterprise 3, version 3.20.907, browser to
monitor the main Security computer from my office located within the same
building. From my office I can access the picture perfect 1.7 system and
make changes, run reports etc.Until about a month ago I could print
reports in my office using the "Browser Printer" option. This is when my
OS was Windows 2000 professional. A month ago the IT dept. changed my OS
to Windows XP and I haven't been able to print any reports since then. Is
there something that has to be changed in the properties to allow me to
print using the browser?
This sounds like a Interlogix (Casi-Rusco) app, is it? If so ideally
you want to go through them to upgrade.
Otherwise, you should have at least this patch installed
http://www.tarantella.com/support/updates/e3/p.basetsp.3.20.931/
Then see
http://www.tarantella.com/documentation/enterprise/e3.2/help/en-us/base/standard/printing_problems.html
Have you tried to connect & print via the Native Client? You can
download a 3.20 version from your server
http://server/tarantella/cgi-bin/install.cgi
http://www.tarantella.com/documentation/enterprise/e3.2/help/en-us/base/indepth/native_clients_adding.html
If the NC works, then you may want to see if you have Java archive
problem. What JVM are you using with IE on XP? 3.20 did not support
the latest versions of Sun JVM plugin. The last version tested with
3.20 was Sun JRE v1.3.1
http://www.tarantella.com/documentation/enterprise/e3.2/help/en-us/base/gettingstarted/clients_supported.html
http://www.tarantella.com/documentation/enterprise/e3.2/help/en-us/base/indepth/java_archive.html
http://www.tarantella.com/documentation/enterprise/e3.2/help/en-us/base/indepth/java_plugin.html
Regards,

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