Printing problems with HP printer

We've recently got a new HP Color LaserJet CP3525x printer at the office and the printer will not let me print out Two-Sided, saying OFF (in the Layout menu). Can I download something to make it work. It worked with the old printer!
Regards Jr.

Try various drivers on my FAQ*:
http://www.macmaps.com/printersx.html
If none work, maybe it might be wise to find a refurbished version of your old printer.
- * Links to my pages may give me compensation.

Similar Messages

Printer Problem with HP Office jet 6600

I have the following message displayed on the printer.
There is a problem with your printer or ink system. Turn the printer off then back on if the problem persist contact HP.
I have searched through the HP suggestion for repaid but find no match.
I did change my cartriges for the first time. The magenta supply showes low even though its a new cartrige all the other show full,
I'm under waranty but have no idea how to move forward
Any help would be greatly appreciated

Hi @FrankieP,
Welcome to the HP Forums!
I understand that you are getting the error message, "There is a problem with your printer or ink system. Turn the printer off then back on if the problem persist contact HP". With you HP Officejet 6600. I am happy to help with this error!
I would recommend to look through this guide, 'Problem with Ink System' Error Message Displays on the Computer During Setup.
If that guide does not resolve your issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Printing problem with .pdf

27" iMac (2012), OS X 10.9.1, Canon MF4770n laser connected by ethernet cable through AirPort Extreme, HP C4200 connected directly via USB
The Problem: I received a .pdf file via e-mail and downloaded it. It consisted of a series of forms in unknown original format. I needed to print them out, sign them and return them. I opened .pdf in Preview but when I tried to print it, I got only blank pages from the printer. The printer seemed to be operating normally in all other respects.
What I have tried:
1. Successfulloy printed material from other applications using the same computer and Canon printer.
2. Successfully printed a different .pdf file from Preview using the same computer and Canon printer.
3. Successfully printed the offending .pdf from Preview on the same computer and the HP ink jet printer.
4. Successfully printed the offending .pdf from Adobe Reader using the same computer and Canon printer.
Since I was able to print the .pdf using Adobe Reader, this problem is not critical but it is rather mysterious. Any suggestions would be appeciated.

Using ASK.Com - my favorite web browser - does not require you to download anything to use it just enter the url -
I entered the following:
Why is my HP laser printer printing slow
Below is just one of the documents - this one is HP support.
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=mmr_kc-0100314
*just a heads up - whenever you have problems with a printer
1. stop the print queue on your system
2. shut the printer power off for about a minute to clear any printer memory
3. turn on the printer
4. start the print queue
*also - using ASK.com have also found answers on this site without the struggle of going through searching this site.

Problem with HP Printer Utility and Mac OSX 10.5.4

I have a problem with HP printer Utility. When a standard user adds a new paper profile HP Printer Utility asks to type an administrator's name and password to allow HP printer Utility to make changes. Is it possible to avoid this? Otherwise I have to give admin rights to every user because they have to be able to add new papers. HP printer Utility sharing and permisssions are set to read and write to everyone.
HP designjet Z3200
MacOSX 10.5.4 (Mac pro intel)
HP printer utility 3.6.0.

Just found an email HP Support sent to me back in January 2008, about this issue
"Hello Hunter,
Thank you for contacting HP Total Care.
There currently is not proper driver for 10.5, so it is surprising that the printer is printing correctly on your Mac from any application.
Your issue cannot be resolved until the 10.5 driver is developed and released.
To sign up for an update as soon as it is available ...click on the link below:
HP's subscriber's choice is a free service where you can select to receive timely email notifications ranging from software and driver updates to creative ways to do more with your HP products.
http://h71036.www7.hp.com/hho/html/3618-0-0-225-121.html
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Dave
HP Total Care"
I just sent them an email today on any updates regarding a release date on the Leopard driver for P1005, i'll post any info i receive.

Printing problem with Photoshop CS 6 extended and HP printer

Hi all, long time browser, first time poster.
This is a weird issue, it should be noted from the first that I only have weird computer issues. I work at a technical High School where we have the whole Adobe CS6 Extended suite installed. We are running it under a fully patched version of Windows 7 and all the CS6 updates have been applied on 25 machines that all have the same issue. The problem is that when the students go to print to our HP Color Laser jet CP6015DN, the job can been seen loading into the queue, it races up to about 45MB, then sort of strolls to load the rest of the document, usually about 59 to 75 MB's in size. Then I watch the message go to processing, the front panel of the printer says processing, then the print job disappears from the printer queue and the printer and there is no print out. I printed out the usage job log and it shows none of the failed attempts to print and I check the event log page which does not show the errors either.
Looks like a bad printer driver, right? So I download the new HP Universal printer driver, I normally do not do the Universal driver route as so many of my older printers have problems with it, but the CP6015DN seems to have trouble accessing the extended tray 5 with the specific drivers, but I have the same printing issue with the new Universal driver and the PS driver. So I wander through the HP manual and it suggests using profiles to print to the printer and move the color handling from Printer Manages Colors to Photoshop manages colors and I track down the ICC profiles for the printer on the HP site as the link in the book is dead, so try the CP6015srgb_d50.icc, CP6015_cmyk_d50.icc and CP6015.icc, I try all of these profiles with the newest PS printer driver and the same error, goes to the printer and into the bit bucket. Still no printout or error message.
Strange thing is that if I do a test print, it prints fine, if I open a tif file in Photoshop, it prints fine, now the teacher says if they print to the Xeorx 7760 in the next room, it also prints out fine. It should be noted that we had so many issues with configuring the Xerox and adjusting controls it was the reason we purchased a HP proofing printer in the first place. But the next door lab is all Apple, which doesn't seem to have this issue. So I open the test document and save it as a PDF file instead the native Photoshop format, and it prints fine, which from what I've been reading on the internet may be the preferred way of printing proofs, I don't know, I've never really used Photoshop, but the teacher says this isn't an acceptable fix and the students should be expected to manage a number of revisions saved to PDF format, me I just go up a number at the end of the file name for every correction when editing documents.
Any suggestions you have would be appreciated.
Windows 7 X64
Photoshop version 13.0.1 x64
HP Color Laserjet CP6015 DN model number Q3932A
Dell Optiplex 980 i5-650, 3.2Ghz, 8 GB RAM.

Yes, Photoshop is up to date at Version 13.0.6. I have even gone so far as to uninstall CS 6 and put CS 5 back on and still the same thing. This is really frustrating, the people at Canon try to be helpful but wind up saying it's an Adobe problem and of course you can't talk to real people anymore about CS 6. My research on the Internet has turned up nothing so I'm stuck.

Problem with HP Printer - has stopped printing for no apparent reason!

Hi all,
I have a Powerbook G4 and an HP Deskjet 3820 printer that have got along just fine ever since I first got the laptop - in fact, until just a few days ago it was printing normally with no trouble at all. Now, however, it stubbornly refuses to print anything (from Word, Preview, Firefox - so I'm guessing it's an OS problem...)
The fault is as follows: I turn on the printer and it feeds a single page through without printing anything on it, despite having no instructions to do so. Whilst doing so all of the printer's lights flash in sequence. When it's idle the green status light next to the power button is on, with no other lights on. When I ask it to print something the print dialog comes up and the job is transferred into the print queue. The job loads but instead of printing, it moves straight from the print queue into the 'completed jobs' screen. Whilst it's doing this the power light on the printer flashes.
If I try to do a test print I get the message "unable to print: error 1000".
I've checked the leads and changed the printer's ink cartridges. I reset the printer in the printer utility box, then deleted and reinstalled the printer in the printer utility box. I've repaired the disk permissions (having deleted the printer, and then restarted before I tried to reinstall the printer), and finally I've installed the HPJIS drivers and the associated bits that come with them. I've even tried to use a different USB port, all with no effect.
The only thing that I've installed on this computer recently that I thought might be having an effect is the Citrix ICA remote desktop client - but I've deleted that and repaired permissions afterward, so I don't see how it could still be having an effect.
I'm basically now totally stumped. Any suggestions? I'm pretty keen to get this sorted out ASAP as I'm a student and need the printer to print off work and exams. Plus it's driving me up the wall. Any help would be greatly appreciated.
Thanks
Chris

Mr or Ms Light,
No, I don't think it's an OS problem. Printing on the Mac is nightmarishly complicated (under the hood), and HP installs its own system that bypasses the default FreeBSD system. This is an occasional problem with my HP 5550. HP claims to have good user support.
I've had, regularly, the exact symptoms. I've a migraine now, so I can't remember what I do about it. But it would be typical of me to press the printer button off, then clear the queue, then turn on the printer and have it remove the paper still in it. If needed, I might restart the computer.
As for the cause, for the last 10 minutes I've been asking my 4-year old granddaughter, but she's not in the mood to tell me. However, she often prints pictures of Elmo off the internet to color, and she captures parts of screens and prints them. This is with the USB cable disconnected; and its when I reconnect it, the exact symptoms you describe occur.
Try the above, and I may be able to give you a definitive answer later, after my granddaughter's nap.
Bruce

1.5.1 - printing problem with HP DesignJet 90

I made several 18" x 24" prints using 1.5 on the HP DJ 90 this morning and they printed fine, as they always have.
After upgrading to 1.5.1, the first print ceased printing at 20", the next at 8".
There were no other equipment changes before or after the upgrade.
I reverted to 1.5 and the back-up Aperture library and the same image printed perfectly, suggesting there is a problem with 1.5.1 and the Hewlett Packard DesignJet 90.
I will report this problem to Apple though Aperture software.
PPC iMac G5, 2gHz, 2gB Mac OS X (10.4.8) 10.4.8

The page looks perfect in preview and as a PDF. I can't print from the PDF, however, because it shrinks the text and expands the margins ...
Something's fishy. Save as PDF should result a file that looks exactly, precisely, like what you'd get if you printed directly to your printer.
I suspect your Word document has been corrupted by a few bytes of random data that is causing your printer to go nuts. Try cutting that portion out of the document, and pasting it in a new blank document so you can incrementally isolate the damage.
This isn't going to be as easy as it sounds, because when the PostScript printer driver encounters the errant code in the Word document, it's essentially telling the printer "now, go to the top of this page, print a nasty black smudge, and then crash." You might have to cut a whole page before and after the suspected corruption. If you're lucky you might be able to cut the portion then paste it right back as "unformatted text". Try that.
BDAqua wrote:
I'm not familiar with Word,
We should all be so fortunate. Word does use the standard OS X Print dialog though.

Duplex printing problem with hp 9500 (right side always just half printed)

Since OS X 10.6 was released there is a problem with the print out of duplex printed pages (specially via Indesign CS4 broschure printing function). Using Mac OS X 10.5.8 with old and new driver everything is fine - but under 10.6, 10.6.1 or 10.6.2 neither old nor one of the new driver releases 2.1, 2.2 or 2.3 will work.
When I´m trying to print a duplex printing page the print of the right page will be cutted off at the half of the page - like the page would not print A3 horizontally but vertically (so the rest is cut off). The new print features within the printing menu (manual duplex print and print broschure will have same effect but with a strange miniaturization to A5 - although it should be A4). All in all the is no way to print out a duplex printing with OS X 10.6 and hp 9500. Will there be any solution in sight? Are there other with the same effect?

I have an identical issue to neuegestaltung, but with an HP 5500. I can print single-sided to A3/tabloid successfully but when I try printing duplex the right quarter of the page is cut off on both sides - almost as if it thinks it's printing portrait.
Applications affected include Adobe Acrobat 8 and 9, Adobe CS3 and CS4 applications including InDesign.
Preview works fine, but of course the colour balance makes the output unusable.
OS 10.6.2, print driver HP Color LaserJet 5500 v 3010.107.
Using the Gutenprint driver I can't either do A3 or colour so there is no solution there.
Worked fully and correctly with the same apps under 10.5.x.
At the moment I am running Windows XP under VMWare to print from Acrobat, which is plainly silly.
Any useful* observations, suggestions or workarounds welcome.
*Needless to say, "It's Adobe's problem" or similar are not acceptable responses. It may well be an interaction between the Adobe's applications and Apple's printing system and/or driver of course; in that case the companies need to collaborate to solve the issue.

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Wireless printing problem with hp officejet 100 mobile printer from win 7 dell laptop

My hp officejet 100 mobile printer was working fine with my dell XPS 15 in bluetooth wirelessly until my laptop crashed. Now I can not get it to print internet info except with hard wire connection. Page loads half way and then stops. Must shut down laptop and shut off printer or hard wire and shut off bluetooth. down loaded lastest drivers to no avail. printer will print from cell phone and win 8 computer via bluetooth but not win 7 laptop.

Sorry you are having problems with printing from the internet. I have a few more questions to ask you before I can be of much assistance.
What web-browser are you using?
Do you have any problems printing from Word or other non-internet documents?
What did you do to fix your computer (system restore, clean install of the OS, etc)?
Have you tried an alternate web-browser?
Make sure to install all of your Microsoft updates to see if that helps. Otherwise, answer those questions for me please and I will be happy to help.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Printing problem with HP deskjet 3050 all in one J610 series

I have a HP deskjet 3050 all in one J610 series which I am using with Windows Vista Version 6.0 (Build 6006: Service pack 2). Connecting is by USB port. I have not used the printer for some time, but have done all the maintence checks & it is good to go. When I want to print a letter the only thing that gets printed is the email address which is coloured blue. I think the problem is in the settings of the printer features. I can print the letter in gray scale but this is not easy to read and not suitable for business dealings.
I would appreciate help with this problem. A definition of the terms used in the printer features might help me resolve it by my self.
Thanks
This question was solved.
View Solution.

Hello @Tellen,
Thank you for visiting the HP Support Forums! I understand you are running into some print quality problems with your HP Deskjet 3050. I see when you attempt to print a letter you will only see the email address and its in blue ink.
First I would like you to click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
What does the PSDR find? If you are still not getting black text, please continue here: Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series
If after the troubleshooting has been done and you are still seeing the issue leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. If you print a test page from the front panel do you see the same issue?
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printing problem with HP Laserjet 2550

I have an HP Laserjet 2550 which is having problems with my Macbook Pro with 10.6.3
Snow Leopard has the drivers for the HP 2550. So when I added the printer it picked up the drivers.
The problem I am having is that it send the job to the printer but the printer does not print it. When I restart the printer on startup it prints the job. I have to do this every time.
Is the problem with the Mac or the printer?

Have you run Software Update to check that you have the latest HP drivers? They have done a couple of revisions since SL was released. Of course, if you are still running 10.6.3 SU will come up with many other updates some of which might be relevant to the problem.
You might also do some maintenance - repair permissions, etc. This could make a difference. There are lots of other steps that might be taken but try these first.
Neville

Communication problem with printer when using Parallels

OK, apologies if this has been asked elsewhere but I've been trawling the forum for an hour and have yet to find the exact problem that I'm having!
First of all, I'm a recent convert to Mac (hurrah I hear you all cry), secondly, I've set up Parallels to deal with some PC left-overs, thirdly, I've tried to use my old Dell printer and realised Dell doesn't support Macs (or not my AIO 922 anyway).
So, I thought I'd get round this by installing the drivers for the printer on the Windows partition, which all went well until I actually tried to print something... although the printer is visible and 'on-line', I get the box informing me there's a communation problem with the printer and computer.
It's beginning to wind me up so any info/advice would be greatly appreciated

This is either a Windows or a Parallels problem. For Parallels go to http://forum.parallels.com. For Windows go to the support forums at Microsoft.
There is no support for either product at these Discussions.

Communication problem with Adobe 9.0 and HP Printer when I scan

I'm having a problem getting a .pdf file to come up when I scan from a HP 5610 All-in-one printer. Have uninstalled and reinstalled HP software three times but when I scan and want a pdf file it won't communicate with Adobe 9.0 reader for some reason. Is there a setting in Adobe reader that's a problem?
Thanks.

Thanks...found out that an HP5610xi All-in-One will not completely communicate with Adobe 9.0 Had to go to Adobe 6.0
Date: Thu, 17 Dec 2009 03:19:49 -0700
From: [email protected]
To: [email protected]
Subject: Communication problem with Adobe 9.0 and HP Printer when I scan
May be that the HP software doesn't support Adobe Reader 9.
>

Problem with scanning - printer display shows "Server connection error"

My printer has been working great and I have had no problems with scanning. But two days ago, all of a succen I rec'd message "server connection error". I tried to send to email as well as computer. Got the same message. As usual, I don't recall any action on my part that could have caused this problem. The copying and printing functions work fine. Detailed advice to someone technically challenged will be much appreciated. Thank you.

Ran
into a problem with connecting to the DB on the SQL server from the IPAM server. The Dba and I checked the target SQL instance was enabled TCP and listening on a valid TCP port. SQL server was set to use port 1443 for incoming connections.
IPAM was set by default to use 1433.
Also used
netstat-n to identify issue and verified 1443 on SQL server was
being used. Made the correction under the IPAM provisioning wizard and connected to the database. Fixed.
Important note I was able to connect to the database with a .udlfile
without any issues
Also note that 2012 R2 IPAM only supports 2012 SQL Enterprise. Why?

Problem with drivers for HP B109 a-m all-in-one, have printer working but not scanner in windows 8

Still have a problem with the drivers in Windows 8 release preview, for my HP B109 a-m all-in-one, have printer working but not scanner, is there any chance of a fix before final release of Windows 8 ?.

Review my post here:
http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/SOLUTION-Get-Win-7-Printer-Drivers-HP-Solutio...
And see if something similar will work for you.

Printing problems with HP printer

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