Printing question HP6515 - Envelope Size: 3 1/2 X 5 inches

Hello - Can an HP6515 printer print an envelope who's dimensions are 3 1/2 X 5 inches? I don't want to ruin a bunch of envelopes if the printer isn't designed to handle that size envelope.
Thank you for your help and assistance.
Bogdan2015

Hi Bogdan2015,
the link below shows what media types your product supports
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02907978&lc=en&cc=us&dlc=en&product=5191794#N91...
scroll down the page until you see "paper handling specifications" and click it
then select "envelopes" to see which envelopes sizes are supported
looks like the size you specify is not supported, but please double check the list. you can also see all the other supported media for your product by click Paper handling specifications as per point 1 above.
I hope this helps!
please let me know if you need more assistance.
regards,
Na-Vi
I am an HP employee, I am speaking for myself and not on behalf of HP.
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Hey @JerryLeeWall,
Welcome to the HP Support Forum. I understand you're having an issue printing a specific envelope size. I would like to assist you with this, but require more information about your setup.
What is your HP printer's model name?
What version of Mac OS or Windows are you working with?
Thank you!
E-roq
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I have a couple of articles here that I believe will help you out with your question. First, here is an article with some information on custom paper sizes:
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http://support.apple.com/kb/PH10748
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Printer and scanner software available for download
http://support.apple.com/kb/HT3669
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Mac OS X: How to reset the printing system
http://support.apple.com/kb/HT1341
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This question was solved.
View Solution.

Hey Douglas,
did you try selecting 'Custom' as the envelope size and then specifying 4x5"? because the size specified in the Word document and the actual size should ALWAYS be the same.
I am attaching a screenshot which will help you figure it out easily.
Click Here for the screenshot
Message Edited by DexterM on 12-18-2008 12:37 AM
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I am an ex-HP Employee.

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Hi,
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I work for HP but my posts and replies are my own.
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For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
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Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
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Hello @crash1991 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into print issues.
I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi
The supported envelope sizes are as follows....
What size envelope are you using?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02858465
Paper size
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105 x 241 mm (4.1 x 9.5 inches)
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Chou #4 envelope
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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Printing question HP6515 - Envelope Size: 3 1/2 X 5 inches

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