Printing reports in portrait instead of landscape

Hi,
We've got some reports written in Crystal Reports XI - implemented on a specific 'Crystal Reports server' and users run these reports using InfoView.
99% of the time...the reports print fine, but occasionally a report that has been designed to print in landscape mode starts printing in portrait and the only way to get it to go back to printing in landscape is to reboot the server. (We've tried doing things like checking the printer drivers haven't changed; print to a file rather than a printer; print to a different printer; get the user to log off and back on; get another user to try and print the report etc. - but this doesn't work).
We've also checked the server for issues to do with memory and disk space...they seem fine (the machine has three hard drives with 1 GB, 20 GB and 80 GB of space free).
Help! Has anyone else experienced this problem? What is causing the issue? I don't really want to have to reboot the server each time this problem occurs...
Regards,
Mark
Edited by: Mark Doherty on Oct 21, 2008 11:05 AM

Hello Mark,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

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