Printing starts too far down the page - officejet pro 8600

Have an officejet pro 8600.
Recently, when printing, two probelms occur...
(1) the document being printed starts printing approx 1.5" to 2" futher down the page then it should. This results in the bottom portion of the document Not being printed.
(2) there is a crease/fold approx 3" from the top of the paper.
It appears that either the paper is being fed too soon or the actual printing is being delayed.
We have cleaned all the rollers and check the star wheel - no damages
Thanks for your help
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Hello,
I would suggest realigning the printer.
Setup Menu>Tools>Align Printer
Let me know the outcome.

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Printing starts too far down the page - officejet pro 8600

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