Printing to AdobePDF stops responding
Hi everyone,
I've searched up and down for some guidance on this problem and have found a lot of questions on the forums, but not a lot of resolutions (for my case in particular).
Our graphics department creates a lot of PDFS based off of Powerpoint and Quark files. About 6 times/day the Adobe PDF printer locks up and stops responding. They need to reboot in order to get it working again.
Their Acrobat Distiller log shows the following error:
Acrobat Distiller 9.3
Started: Thursday, April 15, 2010 at 10:17:14
Adobe PostScript software version: 3018.101
CID support library initialization completed.
Adobe PDF Settings file read error in PDFX4 2008.joboptions:
/CheckCompliance out of range
I've seen several other forum discussions with this particular error, and everyone says to change the distiller option to Standard as opposed to PDFX4 2008. Well, in our case the Distiller was set to a custom joboptions file that basically set higher resolutions. It was very similar to the "High Quality Printing" setting. I had our users try the High Quality Printing setting, and they still experience the same problem.
I've checked the Windows Event logs and do not see any relevant events that correspond to the times that these jobs are failing.
This is occuring on freshly loaded workstations running Windows 7 (64-bit) with Adobe CS 4.
I'm going to try to repair the Acrobat installation during my lunch hour today, but was hoping someone could provide some alternative guidance as well.
Thanks for reading!
-Brad
Hi Bill,
First, I want to thank you for taking the time to reply.
One of my users called me just now to say that she started seeing the lockups again. So I went down to her desk and killed acrotray.exe from Windows Task Mgr & then restarted it.
I tried printing to file, but it locked up on me again.
Should I do the print-to-file after a fresh boot when the AdobePDF printer is working properly? Or was the test to try it after it had experienced a lockup?
Thanks again,
Brad
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1/19/15 11:19:31.306 AM iTunes[1030]: objc[1030]: autorelease pool page 0x7fe90f389000 corrupted
magic 0x00000000 0x00000000 0x00000000 0x00000000
should be 0xa1a1a1a1 0x4f545541 0x454c4552 0x21455341
pthread 0x0
should be 0x11969f000
1/19/15 11:19:49.297 AM com.apple.xpc.launchd[1]: (com.apple.iTunes.188040[1030]) Service exited due to signal: Illegal instruction: 4
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1/19/15 11:22:08.000 AM kernel[0]: process iTunes[1557] thread 84236 caught burning CPU! It used more than 50% CPU (Actual recent usage: 88%) over 180 seconds. thread lifetime cpu usage 90.051849 seconds, (89.262074 user, 0.789775 system) ledger info: balance: 90009348994 credit: 90014823684 debit: 5474690 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 101868601280
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Process: iTunes [1030]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 12.0.1 (12.0.1.26)
Build Info: iTunes-1200012000001026~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: iTunes [1030]
User ID: 502
Date/Time: 2015-01-19 11:19:31.484 -0800
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: REDACTED
Sleep/Wake UUID: REDACTED
Time Awake Since Boot: 16000 seconds
Time Since Wake: 130 seconds
Crashed Thread: 20
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
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objc[1030]: autorelease pool page 0x7fe90f389000 corrupted
magic 0x00000000 0x00000000 0x00000000 0x00000000
should be 0xa1a1a1a1 0x4f545541 0x454c4552 0x21455341
pthread 0x0
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Thread 0:: iTunes main Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x000000010e021361 0x10d3a6000 + 13087585
1 com.apple.iTunes 0x000000010e04e42d 0x10d3a6000 + 13272109
2 com.apple.iTunes 0x000000010e04ddaa 0x10d3a6000 + 13270442
3 com.apple.iTunes 0x000000010e04ddd4 0x10d3a6000 + 13270484
4 com.apple.iTunes 0x000000010e04ddaa 0x10d3a6000 + 13270442
5 com.apple.iTunes 0x000000010e04bb04 0x10d3a6000 + 13261572
6 com.apple.iTunes 0x000000010e04ad52 0x10d3a6000 + 13258066
7 com.apple.iTunes 0x000000010e04af60 0x10d3a6000 + 13258592
8 com.apple.iTunes 0x000000010e06860a 0x10d3a6000 + 13379082
9 com.apple.iTunes 0x000000010e068261 0x10d3a6000 + 13378145
10 com.apple.iTunes 0x000000010d40a0df 0x10d3a6000 + 409823
11 com.apple.iTunes 0x000000010d4099fd 0x10d3a6000 + 408061
12 com.apple.iTunes 0x000000010d40990d 0x10d3a6000 + 407821
13 com.apple.iTunes 0x000000010d408d68 0x10d3a6000 + 404840
14 com.apple.iTunes 0x000000010dc0cec8 0x10d3a6000 + 8810184
15 com.apple.iTunes 0x000000010d99bb83 0x10d3a6000 + 6249347
16 com.apple.iTunes 0x000000010d6340d2 0x10d3a6000 + 2678994
17 com.apple.iTunes 0x000000010d633e79 0x10d3a6000 + 2678393
18 com.apple.iTunes 0x000000010d633ca3 0x10d3a6000 + 2677923
19 com.apple.iTunes 0x000000010d633beb 0x10d3a6000 + 2677739
20 com.apple.iTunes 0x000000010d5d1ddc 0x10d3a6000 + 2276828
21 com.apple.iTunes 0x000000010d5d1bc6 0x10d3a6000 + 2276294
22 com.apple.iTunes 0x000000010d5d1b2f 0x10d3a6000 + 2276143
23 com.apple.iTunes 0x000000010d5d2248 0x10d3a6000 + 2277960
24 com.apple.iTunes 0x000000010d5d1f40 0x10d3a6000 + 2277184
25 com.apple.iTunes 0x000000010d5d1a6e 0x10d3a6000 + 2275950
26 com.apple.iTunes 0x000000010d5d4256 0x10d3a6000 + 2286166
27 com.apple.iTunes 0x000000010dc0ca5b 0x10d3a6000 + 8809051
28 com.apple.iTunes 0x000000010d99cbfe 0x10d3a6000 + 6253566
29 com.apple.iTunes 0x000000010e1f37da 0x10d3a6000 + 14997466
30 com.apple.iTunes 0x000000010e0562fc 0x10d3a6000 + 13304572
31 com.apple.iTunes 0x000000010e05622b 0x10d3a6000 + 13304363
32 com.apple.iTunes 0x000000010d3c68a1 0x10d3a6000 + 133281
33 com.apple.iTunes 0x000000010d524054 0x10d3a6000 + 1564756
34 com.apple.iTunes 0x000000010e049d55 0x10d3a6000 + 13253973
35 com.apple.iTunes 0x000000010e05f805 0x10d3a6000 + 13342725
36 com.apple.iTunes 0x000000010d3b8ff0 0x10d3a6000 + 77808
37 com.apple.iTunes 0x000000010d3ca638 0x10d3a6000 + 149048
38 com.apple.iTunes 0x000000010d3c246e 0x10d3a6000 + 115822
39 com.apple.AppKit 0x00007fff96d41e98 -[NSApplication run] + 711
40 com.apple.iTunes 0x000000010dd8b5d1 0x10d3a6000 + 10376657
41 com.apple.iTunes 0x000000010d6efa9c 0x10d3a6000 + 3447452
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d06022e kevent64 + 10
1 libdispatch.dylib 0x00007fff909efa6a _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: com.apple.root.default-qos
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.mobiledevice 0x0000000114edbe2e __thr_AMRegisterForCallbacks + 418
7 libdispatch.dylib 0x00007fff909ecc13 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff909ef88f _dispatch_root_queue_drain + 935
9 libdispatch.dylib 0x00007fff909fdfe4 _dispatch_worker_thread3 + 91
10 libsystem_pthread.dylib 0x00007fff98f336cb _pthread_wqthread + 729
11 libsystem_pthread.dylib 0x00007fff98f314a1 start_wqthread + 13
Thread 3:: CFRunLoopThread
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8d05f132 __psynch_cvwait + 10
1 com.apple.iTunes 0x000000010d3aadf0 0x10d3a6000 + 19952
2 com.apple.iTunes 0x000000010d7f6fca 0x10d3a6000 + 4526026
3 com.apple.iTunes 0x000000010d7f7adc 0x10d3a6000 + 4528860
4 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
5 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8d05f3f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 6:: CoreAudioNotificationThread
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d8cfc1d 0x10d3a6000 + 5413917
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 7:: TrackProcessor::ManagerThread
0 libsystem_kernel.dylib 0x00007fff8d05f132 __psynch_cvwait + 10
1 com.apple.iTunes 0x000000010d3aadf0 0x10d3a6000 + 19952
2 com.apple.iTunes 0x000000010d3aad51 0x10d3a6000 + 19793
3 com.apple.iTunes 0x000000010d5f1696 0x10d3a6000 + 2406038
4 com.apple.iTunes 0x000000010d5f1661 0x10d3a6000 + 2405985
5 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
6 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 8:: TrackProcessor::CooperativeProcessingFiber
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.iTunes 0x000000010d3aaec0 0x10d3a6000 + 20160
3 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
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1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff99f17d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff904e0b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 12:: CFRunLoopThread
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff96eb17a7 _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 14:: CFRunLoopThread
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 15:: CFRunLoopThread
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 16:: CFRunLoopThread (Write)
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 17:: CFRunLoopThread (Download)
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 18:: CFRunLoopThread
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff928d3b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff928d2fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff928d2838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff92988ed1 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010d3c12d3 0x10d3a6000 + 111315
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8d05f132 __psynch_cvwait + 10
1 com.apple.iTunes 0x000000010d3aadf0 0x10d3a6000 + 19952
2 com.apple.iTunes 0x000000010d41c82c 0x10d3a6000 + 485420
3 com.apple.iTunes 0x000000010d495b32 0x10d3a6000 + 981810
4 com.apple.iTunes 0x000000010d49b63d 0x10d3a6000 + 1005117
5 com.apple.iTunes 0x000000010d4950cd 0x10d3a6000 + 979149
6 com.apple.iTunes 0x000000010d48ec41 0x10d3a6000 + 953409
7 com.apple.iTunes 0x000000010d3ab9e5 0x10d3a6000 + 23013
8 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 20 Crashed:
0 libobjc.A.dylib 0x00007fff965321da _objc_trap() + 0
1 libobjc.A.dylib 0x00007fff9653231a _objc_fatal + 195
2 libobjc.A.dylib 0x00007fff96540e3a (anonymous namespace)::AutoreleasePoolPage::busted(bool) + 138
3 libobjc.A.dylib 0x00007fff9652cdfb (anonymous namespace)::AutoreleasePoolPage::tls_dealloc(void*) + 35
4 libsystem_pthread.dylib 0x00007fff98f3481e _pthread_tsd_cleanup + 182
5 libsystem_pthread.dylib 0x00007fff98f344e5 _pthread_exit + 117
6 libsystem_pthread.dylib 0x00007fff98f33761 _pthread_wqthread + 879
7 libsystem_pthread.dylib 0x00007fff98f314a1 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8d05a52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8d05969f mach_msg + 55
2 com.apple.iTunes 0x000000010d3aaec0 0x10d3a6000 + 20160
3 libsystem_pthread.dylib 0x00007fff98f332fc _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff98f33279 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff98f314b1 thread_start + 13
Thread 20 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fe90f389000 rcx: 0x0000000000000000 rdx: 0x00007fff7c9d11e0
rdi: 0x0000000000000103 rsi: 0x0000010000000100 rbp: 0x000000011969ee00 rsp: 0x000000011969ed18
r8: 0x000000011969ecc0 r9: 0x0000000000000000 r10: 0x00007fff8d05a462 r11: 0xffffe116f4aaa640
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
rip: 0x00007fff965321da rfl: 0x0000000000010206 cr2: 0x000000010fd0e000
Logical CPU: 5
Error Code: 0x00000000
Trap Number: 6
Binary Images:
0x10d3a6000 - 0x10ebbbff7 com.apple.iTunes (12.0.1 - 12.0.1.26) <35BD9B7F-BC5D-3011-B7C4-F4AA826E0B48> /Applications/iTunes.app/Contents/MacOS/iTunes
0x10f007000 - 0x10f089ff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <52B679A8-C375-3CD2-87CF-DFF7938CAB00> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x10f113000 - 0x10f314fff com.apple.iad.iAdCore (1.0 - 1) <6690491F-14EF-3BB6-946E-938ACBE0EADB> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x10f440000 - 0x10f5ffff7 +libgnsdk_dsp.3.06.0.dylib (3.6) <AEBCD154-F8A8-3E7C-9222-4F36786E2AA0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.0.dylib
0x10f615000 - 0x10f761ff7 +libgnsdk_manager.3.06.0.dylib (3.6) <109C5524-D4BD-3F2F-B1D3-3B8850F085AE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.0.dylib
0x10f823000 - 0x10f827fff com.apple.agl (3.3.0 - AGL-3.3.0) <3B0D06B0-99F1-3D5F-8977-340FC462B511> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x10f832000 - 0x10f855fff +libgnsdk_link.3.06.0.dylib (3.6) <F3557EC1-CC1E-36E0-84A0-87B0E6FA94C3> /Applications/iTunes.app/Contents/MacOS/libgnsdk_link.3.06.0.dylib
0x10f863000 - 0x10f867fff com.apple.iPod (1.7 - 20) <E3E82C97-53A9-3430-82D7-4BE274DD1F87> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x10f872000 - 0x10f8bbff7 +libgnsdk_submit.3.06.0.dylib (3.6) <E9FA20E0-5C2F-377B-94CB-40FCF29FC43E> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.0.dylib
0x10f8c3000 - 0x10f90bff7 +libgnsdk_musicid.3.06.0.dylib (3.6) <CDCB0EC5-505F-3855-AB2E-7426D82605F8> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.0.dylib
0x10fb35000 - 0x10fb35ff5 +cl_kernels (???) <7104FF9E-7831-4F4B-BAC8-618D07B3CB6D> cl_kernels
0x10fc98000 - 0x10fccdff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x10fd03000 - 0x10fd06ff7 com.apple.QuartzComposer.iTunesPlugIn (1.5 - 18) <FD3253C8-81B1-3569-B71F-1FF0BB5EF514> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
0x112788000 - 0x1136b6fef com.apple.CoreFP (2.7.41 - 2.7.41) <6636E007-FB17-3B2E-AA9A-D301957F89D6> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x1147ed000 - 0x1147edfef +cl_kernels (???) <241DB05F-DCF6-472A-AAD1-554E7F4A0BBF> cl_kernels
0x114959000 - 0x11495bff7 com.apple.textencoding.unicode (2.7 - 2.7) <A5C5993B-30AA-39C7-B3B5-D34FAE232712> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x114960000 - 0x114964fff com.apple.audio.AppleHDAHALPlugIn (267.0 - 267.0) <EFF081E7-E74F-3C1F-81A9-14FA71560443> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x1149dc000 - 0x114ae3ff7 com.apple.CoreADI (3.4.0 - 3.4.0) <D96DAE05-1FCA-307A-8007-03417E9114EB> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI
0x114aeb000 - 0x114d05fff com.apple.audio.units.Components (1.12 - 1.12) <95245456-EE5C-3D29-8E18-5E02E74A2683> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x114e43000 - 0x114f5bfff com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x11505a000 - 0x115315fff com.apple.audio.codecs.Components (5.0 - 5.0) <F304ECD2-7723-3948-A126-C4B86421AC41> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x11638b000 - 0x116391ff7 com.apple.BookKit (1.1 - 255) <501D110F-42F7-390F-A070-54F557F3C006> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
0x116c6f000 - 0x116d55fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x11b22f000 - 0x11b23afff AppleIntelSNBVA (10.0.19) <E65EDDEF-5BA2-348E-8E02-DC54BD12C71E> /System/Library/Extensions/AppleIntelSNBVA.bundle/Contents/MacOS/AppleIntelSNBV A
0x11c523000 - 0x11c56eff7 com.apple. AMDRadeonVADriver (1.28.29 - 1.2.8) <93DAFC0F-8214-395E-A492-A1C160D54B6B> /System/Library/Extensions/AMDRadeonVADriver.bundle/Contents/MacOS/AMDRadeonVAD river
0x11c723000 - 0x11c81dfff com.apple.AppleGVAFramework (8.0.74 - 8.0.74) <2BBD2BE9-8F0A-3AE0-AD17-D001625642F8> /System/Library/PrivateFrameworks/AppleGVA.framework/AppleGVA
0x11c9e2000 - 0x11cadfff7 com.apple.AppleIntelHD3000GraphicsVADriver (10.0.19 - 10.0.0) <3859AA25-A95C-3E3D-8539-45FCE4C8E92E> /System/Library/Extensions/AppleIntelHD3000GraphicsVADriver.bundle/Contents/Mac OS/AppleIntelHD3000GraphicsVADriver
0x11cb23000 - 0x11cd6cff7 com.apple.CoreKE (2.4.0 - 2.4.0) <51705E79-646A-386A-9E3C-6CF576426B35> /System/Library/PrivateFrameworks/CoreKE.framework/CoreKE
0x7fff65b86000 - 0x7fff65bbc837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8b156000 - 0x7fff8b1dffff com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8b1e0000 - 0x7fff8b1e5fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8b1e6000 - 0x7fff8b1fffff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8b200000 - 0x7fff8b2f2ff7 libiconv.2.dylib (42) <2A06D02F-8B76-3864-8D96-64EF5B40BC6C> /usr/lib/libiconv.2.dylib
0x7fff8b3b4000 - 0x7fff8b3c1fff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
0x7fff8b45e000 - 0x7fff8b47afff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff8b47b000 - 0x7fff8b4c8ff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff8b4c9000 - 0x7fff8b555fff libsystem_c.dylib (1044.1.2) <C185E862-7424-3210-B528-6B822577A4B8> /usr/lib/system/libsystem_c.dylib
0x7fff8b556000 - 0x7fff8b581fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
0x7fff8b582000 - 0x7fff8b598ff7 com.apple.CoreMediaAuthoring (2.2 - 951) <B5E5ADF2-BBE8-30D9-83BC-74D0D450CF42> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff8b599000 - 0x7fff8b5d4fff com.apple.AOSAccounts (1.3.1 - 1.8.19) <1EF4B780-3474-331E-9104-6CE796D8C930> /System/Library/PrivateFrameworks/AOSAccounts.framework/Versions/A/AOSAccounts
0x7fff8b6b5000 - 0x7fff8b6d2ffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff8b6d3000 - 0x7fff8b705ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff8b706000 - 0x7fff8b7f9ff7 libJP2.dylib (1231) <58849E48-9CD2-38A1-9D48-FCE630F473EB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff8b938000 - 0x7fff8bac6fff libBLAS.dylib (1128) <497912C1-A98E-3281-BED7-E9C751552F61> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff8bac7000 - 0x7fff8baebff7 com.apple.facetimeservices (10.0 - 1000) <52EE049F-36E3-35C8-9304-7878AF7AC241> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
0x7fff8baf7000 - 0x7fff8bb0cfff com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit
0x7fff8bb0d000 - 0x7fff8bb10fff com.apple.xpc.ServiceManagement (1.0 - 1) <7E9E6BB7-AEE7-3F59-BAC0-59EAF105D0C8> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8bb11000 - 0x7fff8bb18fff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8bb19000 - 0x7fff8bbd4ff7 com.apple.DiscRecording (9.0 - 9000.4.1) <F70E600E-9668-3DF2-A3A8-61813DF9E2EE> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8bbd5000 - 0x7fff8bbf1ff7 libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib
0x7fff8bc4d000 - 0x7fff8bc50fff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8bc51000 - 0x7fff8bc6bff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
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0x7fff92c2b000 - 0x7fff92c2ffff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
0x7fff92c30000 - 0x7fff92c71fff libGLU.dylib (11.0.7) <8037342E-1ECD-385F-B4C3-545CE97B76AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff92c72000 - 0x7fff92ccdfff com.apple.QuickLookFramework (5.0 - 675) <D71CD23B-643B-341B-A890-57FE099B36C7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff92cce000 - 0x7fff92dc2ff7 libFontParser.dylib (134) <506126F8-FDCE-3DE1-9DCA-E07FE658B597> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff92dc3000 - 0x7fff92dfaffb com.apple.LDAPFramework (2.4.28 - 194.5) <4CFE8010-CE3F-35EC-90BA-529B74321029> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff92dfb000 - 0x7fff92e24ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff92e25000 - 0x7fff92e83fff com.apple.StoreFoundation (1.0 - 1) <50F9E283-FCE4-306C-AF5D-D0AEA434C04E> /System/Library/PrivateFrameworks/StoreFoundation.framework/Versions/A/StoreFou ndation
0x7fff92e84000 - 0x7fff93186fff com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff93187000 - 0x7fff9318efff libCGCMS.A.dylib (772) <E64DC779-A6CF-3B1F-8E57-C09C0B10670F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x7fff9318f000 - 0x7fff931a0ff7 libsystem_coretls.dylib (35.1.2) <EBBF7EF6-80D8-3F8F-825C-B412BD6D22C0> /usr/lib/system/libsystem_coretls.dylib
0x7fff931a1000 - 0x7fff931a3fff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff931a4000 - 0x7fff931c7fff com.apple.Sharing (328.3 - 328.3) <FDEE49AD-8804-3760-9C14-8D1D10BBEA37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff931c8000 - 0x7fff93202ffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff93203000 - 0x7fff93205fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging
0x7fff93249000 - 0x7fff9324dff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff9324e000 - 0x7fff933b9ff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff933ba000 - 0x7fff933c1ff7 libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib
0x7fff933c2000 - 0x7fff934daffb com.apple.Co -
Magic trackpad stops responding on wakeup after upgrade to Mavericks
I have a 27" iMac purchased in July 2011. I never had any issues with the trackpad before upgrading to Mavericks. I upgraded a few months ago and started having sporadic issues with the trackpad. When the iMac woke up, everything seemed fine at first. About once or twice a week, after it had been working for about a minute (just enough time to start web browsing), the trackpad would suddenly stop responding. It then progressed to being more consistent (every other day). The cursor was still visible and the keyboard still worked. The trackpad was still on but apparently not connected. I thought it was the batteries, but new batteries didn't help. I could get the trackpad to work again by using Spotlight to open the Bluetooth System Preferences. The trackpad worked immediately when Bluetooth preferences were opened (nothing needed to be changed; it would just start working). However, it would stop responding after about ten minutes. It was interesting because even if I left the Bluetooth System Preferences open, it would still stop responding after about ten minutes. I could use the keyboard to make the preferences window active and it would immediately work again. It would then work again for a few minutes and then stop. I found that removing the trackpad and re-connecting it would cause the trackpad to start working again more consistently. It would only stop if the iMac went back to sleep for an extended period (overnight).
For anyone else with this problem, helpful keyboard shortcuts are cmd + spacebar to open Spotlight, type bluetooth, use the arrow keys to go to Bluetooth system preferences (hit enter), use the arrow keys to go down to the trackpad, press spacebar to unconnect, again to confirm, and then after the trackpad is automatically rediscovered, press spacebar again to pair it.
This went on for about a month, when I had what I suspect was an unrelated problem. The trackpad started acting as if it was being held down (left click was always being pressed). I took it into the Apple Store and they confirmed it was broken. I was a little disappointed since it had basically expired about a week after my AppleCare expired, but luckily the folks at Apple took care of me. (Thanks Apple!). At that point I had a brand new trackpad.
The issue had gone back to happening every other week or so. I thought it might be interference, but I've since physically moved apartments and all the objects around it. It's been a couple months now and it's back to happening every couple of days or so. Since the trackpad is brand new, I have to think this is a software issue. I've noticed the following consistently:
1) It only stops responding if I've put it to sleep (I usually do so with a hot corner, but I don't have any reason to believe that's related) and haven't used the computer for more than 12 hours.
2) It'll always work right when it wakes up. It'll stop fairly consistently 1 - 2 minutes after waking up.
3) Time Machine seems to be busy doing something when the trackpad stops (the little icon is spinning in a circle if I have a Finder window open). Uncertain if it's always doing something or if it's coincidence that I've noticed it more recently.
4) As mentioned above, opening the Bluetooth System Preferences will always get the trackpad to respond, but then it'll stop after a few minutes. Unpairing and reestablishing the pairing will fix the issue for awhile (at the very least until the next time the iMac sleeps).
5) I may be imagining this, but before upgrading to Mavericks, I think it used to show the message that the trackpad was connected when the iMac woke up. I no longer see that message unless I remove the connection and setup the pairing again.
I've seen lots of people with various issues with Bluetooth connectivity and Mavericks. I'm on 10.9.4. No one seems to have exactly this issue. If anyone has any suggestions, I'd appreciate them.
Thanks!Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
HP 6500 wireless ALL-in-one e709n Printer front panel not responding at all
Hi there,
I have got a HP 6500 wireless ALL-in-one e709n printer.
I have been using it with my pc with windows vista on it for nearly 2 years and it has been great.
1 month ago, the front panel of the printer stopped responding, ie, when i press any buttons, the lcd screen on the printer does not change, it always show the ink level.
The printer turns on, shows that its preparing, then goes to idle state with ink level icons on the screen.
If i try to print any documents, it works with ethernet cable connected to my pc (which i used to do it wirelessly) , the cable-connected printing function still works, but wireless printing does not work anymore.
However if i try to scan something, on the pc when i open the hp scan app, it shows that 'scanner is not available'.
Also because the front panel doesnt work, no buttons respond, i cannot scan or copy.
I have tried unplug everything and reinstall all drivers and programs.
No damage to printer or my pc, it just stopped working all the sudden.
Can any one help me out please?
cheers,
CharlieHi Charlie,
Try going throgh the steps listed below and check if that may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02716803&cc=us&dlc=en&lc=en&product=3795406&tmp...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
IPhoto 6.0.3 Stops Responding When I Try to Edit, Except . . .
. . . when I set it to edit in Full Screen or via an outside like like PS.
By going in to Preferences I can set it to edit when I double-click an image with different actions via:
In Main Window: Stops Responding
In Separate Window: Stops Responding
Using Full Screen: Works
In (other app): Works
The same applies when right-clicking and image and selecting Editing methods from the menu.
I have rebooted, used "Rebuild Photo Library" dialog to rebuild the thumbs and images in iPhoto's library. I have repaired disk permissions, run MacJanitor and rebooted again.
I have not reinstalled iPhoto 6.0.3.
I have seen numerous references to identical issues here and elsewhere on the 'net on OS X troubleshooting boards.
I have about 9500 images in my library. There was a difference this time in how I acquired the new images I'm working with. Normally I import images into my Picture folder using Image Capture from my Nikon D70. The files are all JPEGs about 2-3.5MB each. This time I imported them into my wife's Dell laptop using the Windows Image Capture import (not sure what they call it) and then when home, I connected the Dell up to my network and dragged the folder into my Mac's Picture folder, then imported the images into iPhoto by dragging them.
Otherwise they appear to be identical in permission, file type and metadata. And the freezes occur when trying to edit the new Dell-drags or old, directly-imported D70 files.
JoeLHi Dave,
And thanks for taking the time to respond.
This is what Console is telling me when I first open iPhoto:
===== Monday, June 5, 2006 4:32:31 PM US/Eastern =====
2006-06-05 16:32:37.114 iPhoto[230] loaded /Applications/iPhoto.app/Contents/NetServices/Bundles/KeywordAssistant.NetServi ce
2006-06-05 16:32:39.326 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleCanvas-FoldedCard-V.IP BookTheme has no category.
2006-06-05 16:32:39.331 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleCanvas-FoldedCard.IPBo okTheme has no category.
2006-06-05 16:32:39.340 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleLinen-FoldedCard-V.IPB ookTheme has no category.
2006-06-05 16:32:39.345 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleLinen-FoldedCard.IPBoo kTheme has no category.
2006-06-05 16:32:39.355 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleParchment-FoldedCard-V .IPBookTheme has no category.
2006-06-05 16:32:39.359 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleParchment-FoldedCard.I PBookTheme has no category.
2006-06-05 16:32:39.365 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleParchment-Postcard-V.I PBookTheme has no category.
2006-06-05 16:32:39.371 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/SimpleParchment-Postcard.IPB ookTheme has no category.
2006-06-05 16:32:39.378 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TallFlowers-FoldedCard-V.IPB ookTheme has no category.
2006-06-05 16:32:39.383 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TallFlowers-FoldedCard.IPBoo kTheme has no category.
2006-06-05 16:32:39.388 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TallFlowers-Postcard-V.IPBoo kTheme has no category.
2006-06-05 16:32:39.392 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TallFlowers-Postcard.IPBookT heme has no category.
2006-06-05 16:32:39.396 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/Travel-Hardcover.IPBookTheme has no category.
2006-06-05 16:32:39.399 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/Travel-Large.IPBookTheme has no category.
2006-06-05 16:32:39.403 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/Travel-Medium.IPBookTheme has no category.
2006-06-05 16:32:39.407 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TropicalLeaf-FoldedCard-V.IP BookTheme has no category.
2006-06-05 16:32:39.413 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TropicalLeaf-FoldedCard.IPBo okTheme has no category.
2006-06-05 16:32:39.418 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TropicalLeaf-Postcard-V.IPBo okTheme has no category.
2006-06-05 16:32:39.422 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/TropicalLeaf-Postcard.IPBook Theme has no category.
2006-06-05 16:32:39.425 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/Watercolor-Hardcover.IPBookT heme has no category.
2006-06-05 16:32:39.429 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/Watercolor-Large.IPBookTheme has no category.
2006-06-05 16:32:39.432 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/Watercolor-Medium.IPBookThem e has no category.
2006-06-05 16:32:39.560 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/StoryBook-Hardcover.IPBookTh eme has no category.
2006-06-05 16:32:39.569 iPhoto[230] IPTemplate: /Applications/iPhoto.app/Contents/Resources/Themes/YearBook-Hardcover.IPBookThe me has no category.
Then I clear the above and try to "Edit" a photo:
Zero, zip, nada, iPhoto just stops responding. OK, so I restart iPhoto and try "Edit in Separate Window and Console says:
===== Monday, June 5, 2006 4:43:02 PM US/Eastern =====
2006-06-05 16:43:09.755 iPhoto[241] Could not find image named 'zoom-downN'.
2006-06-05 16:43:09.778 iPhoto[241] Could not find image named 'zoom-downH'.
2006-06-05 16:43:09.801 iPhoto[241] Could not find image named 'zoom-upN'.
2006-06-05 16:43:09.824 iPhoto[241] Could not find image named 'zoom-upH'.
(and of course, it iPhoto stops responding.
"Edit in Full Screen" and "Edit in External Editor" both work fine and result in no Console responses.
So now let's try "Slideshow" and this is the Console response when I select two images and click "Slideshow":
===== Monday, June 5, 2006 4:50:07 PM US/Eastern =====
2006-06-05 16:50:10.545 iPhoto[251] Could not find image named 'tools-switchLeft-N'.
2006-06-05 16:50:10.569 iPhoto[251] Could not find image named 'tools-switchLeft-P'.
2006-06-05 16:50:10.593 iPhoto[251] Could not find image named 'tools-checkboxOff-N'.
2006-06-05 16:50:10.616 iPhoto[251] Could not find image named 'tools-checkboxOff-P'.
(and of course iPhoto freezes)
So the main culprits are "Edit", "Edit in Separate Window" and "Slideshow" while "Edit in Full Screen" and "Edit in External Editor" both work fine as do the other controls such as "Rotate", "Edit" (the "edit" button at the bottom of the viewer window which opens the "Edit in Full Screen" function), "Card", "Calendar", "Book", "Email", "Order Prints", "iWeb", "Photocast" and "Play" which all work every time.
I have since reinstalled the combined OS X 10.4.6 updater, the iPhoto 6.0.3 updater, booted into Safe Mode and tried all of the above (identical results) and unmounted all volumes except the OS volume and tried everything (same result). I also deleted all of the images that I imported from my wife's Dell machine and emptied the trash and then restarted.
I tried the suggestion of checking permissions of image files, but permissions are all correct.
I have no idea where to head next with this.
JoeL
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